How Small Businesses Can Use Social Media and Technology for Customer Service
Enhancing the Process Management for Customer Service Business
Data Mining: Practical Machine Learning Tools and Techniques, Second Edition (Morgan Kaufmann Series in Data Management Systems) by Eibe Frank
Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CRM Web Customer Service
Knowledge Management: A Must for Positive Customer Service Publicity
A Clear and simple business process for improved customer service performance
Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service
The Power Behind the Ideal Customer Service Experience
Achieving Numero Uno Status with Outstanding Customer Service Solutions
Accountants lead the way in Customer Service!
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
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