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STUDENT CD THE WORLD OF CUSTOMER SERVICE
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. ...
Outlines & Highlights for The World of Customer Service by Odgers
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark ...
Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. ...
Complex and controversial, hackers possess a wily, fascinating talent, the machinations of which are shrouded in secrecy. Providing in-depth exploration into this largely uncharted territory, ...
THE WORLD OF UGLIES, SET IN OUR NOT-SO-DISTANT FUTURE,is a complex place filled with bubbly technology and lingo, yet bogus rules about status and appearance. That's why a guide to the world ...
Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading ...