Supervision in the Hospitality Industry

Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features: New material on diversity initiatives, recruitment, and retention A new chapter on team building and teamwork Updated profiles of individuals and companies A variety of training activities for real-world simulation It takes a lot of savvy to manage a thriving hospitality business.