How Small Businesses Can Use Social Media and Technology for Customer Service
Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CRM Web Customer Service
Knowledge Management: A Must for Positive Customer Service Publicity
A Clear and simple business process for improved customer service performance
Enhancing the Process Management for Customer Service Business
Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service
The Power Behind the Ideal Customer Service Experience
Achieving Numero Uno Status with Outstanding Customer Service Solutions
Accountants lead the way in Customer Service!
Spurring an Impacting Customer Service Expertise
Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
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