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A Guide To Customer Service Skills For The Help Desk Professional
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, ...
A Guide to Computer User Support for Help Desk & Support Specialists
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill ...
The ultimate sartorial and etiquette guide, from the ultimate life and style guru. By turns witty, sardonic, and always insightful, Glenn O’Brien’s advice column has been a must-read for ...
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Guide to Computer User Support for Help Desk and Support Specialist, by Beisse, 3rd Edition, Preview Edition
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People who work for themselves often neglect to plan for their retirement. Yet failing to stash away money is like ignoring your taxes or keeping poor records -- it's financial roulette! ...
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