Measuring Performance in Public and Nonprofit Organizations

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.

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Customer Reviews:

Simply written and effective book

By wildblueamn - October 31, 2007

I work in non-profit program evaluation and development. I choose this book because it appeared to focus on the overall concept of measuring outcomes and it hits the mark (IMHO)

Part 1: Management Framework for Performance Measurement (PM)
- Intro to PM
- Developing effective PM systems
** Solid foundation of what PM is, short history w/in public sector, necessary stakeholders for planning and implementation

Part 2: Methodological Elements of PM
- ID real outcomes, other performance measures
- Clarifying program goals, objectives (to include logic models)
- Defining performance indicators (to include data types, tools, validity/reliability)
- Analying performance data (to include external benchmarking *hot*)
- Reporting performance data (graphs, matrices, audience types)
- Processing performance data (SPSS, excel)

Part 3: Strategic Applications of PM
- Using PM to support strategic planning,... read more

Great book

By Conley Salyer - September 9, 2007

Especially good insights into overcoming the resistence of nonprofit employees to the culture of organizational improvement - how to move them toward benchmarking and performance measurement.

Useful Reference for Performance Measurement

By Douglas Wardle "Humanist" - November 1, 2009

Naviatica International, Inc. is currently involved in a major Strategic Enterprise Management project for a public sector client. This book has become a useful reference for us as we delve into the intricacies of performance measurement in the public sector. It contains numerous useful references and case studies.

AVAILABILITY
Merchant	Format	Price
Amazon US	Paperback	$9.17 - $50.00
eBooks.com	Digital (PDF)	$50.00
BookByte	Paperback	$72.75
eCampus	Paperback	~~$5.00~~ discount!