Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Foreword by Keith Ferrazzi, author of Never Eat Alone and Whos Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you cant break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to peoplewhether theyre coworkers, friends, strangers, or enemies. Just Listen reveals how to: Make a powerful and positive first impression Listen effectively Make even a total strangera potential client, perhapsfeel felt Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the impossible and unreachable people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
Your Consultative Sales Playbook
By Jennifer E. Sertl - December 16, 2009
Everywhere I turn I am being advised to leverage social media. There is even the new concept of " 33 million people in the room." With so many channels and methods to communicate to higher levels of influence and greater numbers in an audience, it is refreshing to know that the playing field is still relatively flat. Just because you have access to people, doesn't mean you are making IMPACT. Mark Goulston's, "Just Listen" is filled with realistic scenarios, assessment tests, and a real candid mirror. If you aren't getting the results you want in your personal or professional life, there is probably a reason within your control--you probably aren't an effective communicator. In pure Gouldston style--you are hit right between the eyes. In Section II Goulston shares his "nine core rules:" 1. Move yourself from "oh F#@& to OK" 2. Rewire yourself to listen 3. Make the other person feel "felt" 4. Be more interested than interesting 5. Make people feel... read more
Just Listen to this!
By Peter B. Patch "Social Entrepreneur" - September 7, 2009
It's Labor Day, and I can't stop reading my new favorite book!
The book is `Just Listen,' by Mark Goulston.
As I read it, I find that each of his messages `hit's home' in three ways at once: it is simple to understand, easy to remember, and directly actionable. I find myself wanting to have my next big client interview right away - so I can try out these `easy to remember - easy to apply' techniques of communication.
What do I remember from the book? A series of `burning insights':
First, that my `reptile brain' (or amygdala) kicks in when I am `reactive' or `ballistic' (as I am on occasion), but if I can put a label on my feeling at that point - `I am upset' or `I am angry,' I can begin to get control over my response.
Mark carries this forward to the point where I can begin to have a `rational' conversation with myself, using my `human brain' - and, for example, with my wife(!) - but I'll leave that to... read more
Insightful, Practical, Useful and a Great Read
By Peter Winick - August 27, 2009
This book is a must read for anyone that would like to decrease the frustration levels in their life and become more effective by focusing on the "other side" of communicating, listening. Written in a style that is easy to read, engaging and entertaining Dr Goulston doesn't bog you down with the typical shrink babble; instead throughout the book there are stories and examples that everyone can relate to. More importantly the tips and solutions on how to easily implement a solution are logical, practical and more importantly doable-- and they work!
In LIVE LONG, FINISH STRONG, Gloria Copeland presents a scripturally sound program to help readers claim the Bible promise of a long and blessed life . . . and a glorious death by "divine appointment ...