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The 50 activities in this resource book have been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all ...
675 Ways to Develop Yourself and Your People. The perfect opportunity to reflect on yourself and where youre headed. Strategies, ideas and activities for self-development and learning in the ...
"One of the few resources that addresses the unique needs of support professionals 50 Training Activities for Administrative, Secretarial and Support Staff By Elizabeth Sansom and Christine Newton ...
A great collection of 50 training activities to develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to ...
Contains 50 activities that will enable managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ...
50 great activities ranging from 15 minutes to more than an hour in length. Skill development for team leaders, front line supervisors and facilitators includes: Promoting the Organization ...
Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found ...
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences ...
Getting employees engaged is not easy to do. Nor is it something you should undertake unless youre in it for the long haul. This collection of skill-building activities will help you understand what ...
Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of ...