Value Stream Management (VSM) is a proven and effective step-by-step methodology for understanding and applying the principles and practices of the Toyota Production System (i.e., Lean) within an healthcare organization. The Toyota Production System is known for its world-class practices of having efficient processes with standards that are being adhered to, while empowering employees to find and eliminate waste. These types of efforts are also referred to as Lean. As authors, we have found continued success in applying the Value Stream Management methodology in the hospitals, clinics, and labs. You will be introduced to many of these successes throughout the book as topical anecdotes. The specific tools and practices of Lean and the implementation plan via the Value Stream Management process will be thoroughly explained. VSM or Lean Healthcare will improve overall facility efficiencies while improving patient care and safety. It should also be noted that the content in this book will support any and all Six Sigma projects. The VSM process is similar to treating a patient. It requires people (i.e., healthcare providers, aides, technicians, administrative support, etc.) and vendors (suppliers for medical equipment, pharmaceutical companies, etc.) working together to effectively yield the benefits of Lean throughout the entire supply chain. As the treatment of a patient is individually tailored, Lean must also be tailored to the facility, department, and/or process in which it will be used. In this book you will learn how to: 1) Apply the Value Stream Management methodology to specific projects within your facility 2) Educate staff on the fundamentals of Lean so that Lean can be part of everyone s job each and every day 3) Create a business case to inform the staff on the need for Lean or continuous improvement 4) Determine where waste lies in processes and facilitate ideas on how to eliminate waste through Total Employee Involvement (TEI) 5) Create current and future state maps, as well as a plan for implementation 6) Accelerate improvements activities 7) Select projects and apply the Lean tools 8) Improve patient (direct), as well as non-patient (non-direct), care processes 9) Document improvement activities to convey to management the success Lean can have on improving the bottom-line and 10) Allow Lean to become a way of life in an ever-changing and demanding environment. Value Stream Management for Lean Healthcare will provide you with the fundamental process (and steps) to implement Lean. Value Stream Management for Lean Healthcare has been segmented into the four main chapters of Assess, Diagnosis, Treat, and Prevent. These chapters will provide the skeletal framework on how the Lean tools and practices can be effectively applied in your Lean journey. Just as patients care requires a thorough history and physical exam to assist in determining a plan of cure for a patient; likewise, this book will provide a similar approach for the treatment and cure of your facilities process ailments.
Lean Healthcare At Its Best
By Denise L. Kopf "Medical Professional" - May 8, 2009
I recently purchased this book and was amazed at the level of detail that was included. The examples are to-the-point and provide superb insights into how Lean is implemented by using simple approaches to solving problems with an engaged staff in the healthcare environment. The ED case study, the broad range of nearly every possible Lean and quality improvement tool being described in detail, the numerous case studies, the additional OR and Physician's Group case study, etc. all make this book in a class of its own. We will be purchasing these for all our managers and supervisors. This book is for operations and I agree with the authors, serious effort is required.
Good, pictorially descriptive book
By Moose - February 27, 2012
The authors did a very good job with describing the content and providing examples of value streams, fish bones, etc. The content is accessible. If you are looking for an understandable reference, that provides examples, describes tools/techniques used & shows examples of each, this is a good reference. Compared to other Lean references, this is easier to understand, the diagrams are useful, the book length is not bad (~300 pages of content) and the font is big. I have recommended this book to my new department - Quality :). Nice job!
Former VP Operations Medical Practice
By Kari Gorz - January 2, 2012
This book is a comprehensive step by step implementation of lean processes in a healthcare organization. The examples utilized by the author contain a deep understanding of the internal operations of health care facilities and can be adapted to the reader's own medical practices. in 1926 Henry Ford said that "The old way was to guess. We cannot afford to guess. We cannot afford to leave any process to human judgment." (Ford) This statement could not be more true than today.