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ITIL V3 Exam Prep Questions, Answers, & Explanations: 720+ ITIL Foundation Questions with Detailed Solutions

Customer Reviews:

Wish I had a book like this when I had to study for boards!

By Bernie Z - May 28, 2010

I am a professional in an area that is not Information Technology and I can say that this book is one of the best study guides I have ever read. The entire book is made up of short quizzes in all areas of ITIL concepts as well as providing Foundation exams that evaluate the student's overall performance in all ITIL categories. The practice exams are the same length as the real Foundation exams and the back of the book has awesome exam-taking tips for ITIL or any course of study.

What impressed me the most was that the answer keys provided after each practice test not only gave the correct answers but explained why those answers were correct and gave references to the various ITIL knowledge areas that supported the correct answers. Aside from helpful tips and short introductory information, almost the entire book is devoted to practice tests. The exams tell the student how many questions there are, how many questions the student has to get correct in order to pass, and... read more

Great prep, but some disappointments

By itpro - April 19, 2011

Would give this 4 or even 5 stars, but there are detractors that need to be brought to the consumer's attention.

I used this book along with the official Passing Your ITIL Foundation Exam text and an on-line Skillsoft class offered by my company to prepare for the exam. Haven't taken exam yet, but I feel very confident.

Only disappointments with this book is that, first, it explains only the right answers, not why the other answers are incorrect (the official ITIL book's chapter and overall exam prep does this however). The second disappointment is that this text strays from the official ITIL Foundation syllabus to bring in more detail about items that, while they may be on later, more advanced ITIL exams, they are not in the Foundation exam (at least, not supposed to be!). The 6th of 13 full practice exams was particularly bad in bringing forward non-foundation syllabus information--not exactly a confidence builder in preparing for the exam. It had me... read more

Excellent resource

By Suzanne "Yonkers, NY" - February 12, 2011

I took the classes studied the materal then failed the first three tests in this book. The explanatons really helped me understand the applicaton of the material and helped me score a 87 on the exam. Thanks

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