Superior Customer Service Experience
Don’t be a Brick Wall - Create a Great Customer Service Experience
Making A Profound Customer Service Impression
Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies by Dan Blacharski
One Stop Customer Service Solutions
Achieving Proficiency in Customer Service Delivery
A Clear and simple business process for improved customer service performance
Knowledge Management: A Must for Positive Customer Service Publicity
How Small Businesses Can Use Social Media and Technology for Customer Service
Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CRM Web Customer Service
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Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver ...
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants ...
Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization , Revised Edition