Best Practices Romeo And Juliet Prologue
Design and Optimization of a Balsa Wood Truss Bridge - PDF
AMI/MDM initiatives and Role of IT in achieving benefits of AMI System
MODELING AND OPTIMIZATION OF END MILLING MACHINING PROCESS
PRODUCTION AND OPTIMIZATION OF LIPASE FROM CANDIDA RUGOSA USING GROUNDNUT OILCAKE UNDER SOLID STATE FERMENTATION
Effects of Deforestation on Tree Diversity and Livelihoods of Local Community A Case Study from Nepal
CURCUMIN AMELIORATES AFLATOXIN-INDUCED LIPID PEROXIDATION IN LIVER, KIDNEY AND TESTIS OF MICE : AN IN VITRO STUDY
Bioavailability and Biokinetics of Anthocyanins From Red Grape Juice and Red Wine
Effect of Variety, Locality and Processing of Coffee Beans on the Detection and Determination of Aflatoxins
Unskilled and Unaware of It : How Difficulties in Recognizing One's Own Incompetence Lead to Inflated Self-Assessments
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.
This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
It provides in-depth knowledge of the ITIL® PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement.
Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including:
- Introduction and Overview
- Core Planning, Protection and Optimization Processes: Capacity Management
- Availability Management
- IT Service Continuity Management (ITSC)
- Information Security Management
- Demand Management
- Risk Management
- Roles and Responsibilities
- Technology and Implementation Considerations
- Common Service Activities
- Continual Service Improvement
The information provided in this book is based on version 3 of the ITIL® framework, Other guidance provided includes:
* Example templates.
* Suggested criteria for implementing Planning, Protection and Optimization (PPO) processes.
* Explanation of the more abstract ITIL concepts to improve understanding.
* Review questions to assist study for the ITIL PPO exam.
Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.
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