BUSINESS COMMUNICATION

An easy to understand look at different communication issues and methods. A communication model, listening, body language, non verbal communication, open - closed questions, feedback, interviews, questionnaires. Contains case studies. Popular text book for colleges. Perfect bound, 190x250mm publication, 96 pages Contents include: Communication defined Personal Communication Visual - verbal tactile Face to face Personal appeal A Communication model Some Communication terms Communication styles Self image, Attitudes Image Business Communication What is business communication The telephone Discrimination Moments of truth Public relations Press releases Speeches Letters and reports Feedback, Questions, Signals Clarifying Feedback Responding Reflective listening Open Questions Background signals Barriers Meetings, Interviews, Negotiations The first meeting Meetings - some rules How to interview Body language Negotiation Creative negotiation The process of negotiation Case studies Work place communication Measuring sales communication