A Practical Guide for Quality Improvement (Managing the Business of IT)

This book provides a solid grounding for anyone who is responsible for managing the quality of an organization, a service, or the people who build or operate those services. The CD provided in the back of this book contains a program called ISMLite2008, which facilities the Quality Improvement techniques in the book. The program is written in MS Access database and Visual Basic. This is an excellent way for readers to try-out the techniques described in the book and begin or renew their journey into improving the quality of IT.