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CONTAINS CD WITH EXPERT TEMPLATESThis book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT ...
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly ...
The Manager's Bridge Certificate is intended for those who have an ITIL® Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ...
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ...
THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - MEASURING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1945-0)How do you measure and report your ITIL processes? Which ITIL ...
This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as: a thorough and ...
This Pocket Guide is a concise summary of ITILÂ® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed ...
A systematic approach to the provision of IT Services - based on global best practice.
In-depth description of ITIL® V3 Service Capability Release, Control & Validation (RCV) best practices to complement the certified ITIL® V3 Capability Programs for IT Service ...
Real-world project management tools and techniques you can start using today!IT professionals are often faced with extremely challenging project deployments, as well as initiatives that ...