Foundations of IT Service Management Based on ITIL® V3 (English version)

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.

The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Customer Reviews:

Five books or one ?

By Roger Purdie "Roger Purdie" - January 1, 2008

ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text.

Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book.

Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes.

There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary.

A good outline of 5 ITIL books. ITIL=best practices in IT.

By Jaewoo Kim "OB-Wan" - August 20, 2009

This book is basically an outline of 5 ITIL books which are approximately 1200 pages total. Those 5 ITIL books, in turn, are an amalgation of 30 other IT related books on the best IT practices. You will find a LOT of highly useful information condensed into these 350 pages.

ITIL is a collection of best IT practices gathered over the last 30 years. It started in England and is now gaining worldwide acceptance. I am ITIL V3 Expert certified.

If your IT organization needs to improve its processes, create more value to the customers, more closely align business with IT, and fundamentally shift how the IT functions then your organization needs to adopt ITIL, which allows an IT organization to quickly close the IT capability gap by implementing the highly proven ITIL best practices, procedures, processes, and organizations. Unlike many IT management books which tends to provide generalities, ITIL is full of specific concepts, procedures, and processes.

This... read more

Awful - nearly unreadable.

By gr00vus - January 28, 2009

There are probably a few interesting pieces of information in this book. I have a hard time recognizing them because on the whole it's very poorly written and difficult to read. New ideas (often denoted by the author as essential or very important) are introduced in one sentence and then not explained until many pages, sections or even chapters later. The alphabet soup of acronyms is mind numbing and nearly impossible to follow. The author will jump around between completely unrelated topics and ideas from paragraph to paragraph. There are many sequences of words ending with a period that aren't even sentences - some are truly jibberish. I imagine much of the incoherence is due to a poor translation from Dutch (?) to English. For those who read English, stay far away from this book. [...]