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Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
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Foundations of It Service Management: The Unofficial Itil V3 Foundations Course in a Book
Eerste Nederlandstalige boek over ITIL V3!!
Foundations of It Service Management: Itil(r) V3 Foundations Student Workbook
Previously known as: IT Service Management based on ITIL V3 - A Pocket Guide.This really popular pocket guide is a quick, portable reference tool designed for managers, to give an ...
ITIL® and IT Service Management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management ...
The Manager's Bridge Certificate is intended for those who have an ITIL® Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ...
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed ...
A systematic approach to the provision of IT Services - based on global best practice.
The complete text of the bestselling narrative history of the Civil War--based on the celebrated PBS television series. This non-illustrated edition interweaves the author's narrative with the voices ...
STUDENT MANUAL: ITIL: FOUNDATIONS IN IT SERVICE MANAGEMENT