AMBULANCE AND EMERGENCY
PROGRAMS
A M B U L A N C E A N D E M E R G E N C Y P R O G R A M S
2 0 0 5 S E R V I C E S T R A T E G Y B U S I N E S S P L A N

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TABLE OF CONTENTS




A.
Background




A.1 Preparing the Service Strategy Business Plan ................................................................... 1



A.2
Key
Contacts ......................................................................................................................... 1



A.3
Additional
Information ........................................................................................................ 1






B.
Description of Current Services




B.1 Program Location Map ........................................................................................................ 3




B.2 Profile of Current Services................................................................................................... 5




B.3 Description of Clients/Customers........................................................................................ 5




B.4 Description of Suppliers, Partners and Stakeholders........................................................ 6




B.5
Significant
Accomplishments............................................................................................... 7






C.
Trends and Issues



C.1
Emerging
Trends .................................................................................................................. 8




C.2 Key Strategic Issues .............................................................................................................. 8






D.
Mandate, Objectives and Actions




D.1 Mandate and Objectives..................................................................................................... 10



D.2
Objectives
and
Actions ....................................................................................................... 10




D.3 Strategic Plan Connection.................................................................................................. 11



A M B U L A N C E A N D E M E R G E N C Y P R O G R A M S
2 0 0 5 S E R V I C E S T R A T E G Y B U S I N E S S P L A N

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TABLE OF CONTENTS (Cont’d)







D.4 Service Principles (optional) .............................................................................................. 11






E.
Monitoring and Measuring the Service Strategy Business Plan



E.1
Objectives
and
Outcomes ................................................................................................... 12











A M B U L A N C E A N D E M E R G E N C Y P R O G R A M S
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A.
Background




A.1 Preparing the Service Strategy Business Plan





The Service Strategy Business Plan (SSBP) was created by a Project Team comprised of the
Director of Ambulance and Emergency Programs, Corporate Services Financial Analyst,
Manager of Administration for Ambulance and Emergency Programs, Administrative
Assistant, Quality Assurance Coordinators, and the Team Clerk.






A.2
Key
Contacts





Peter Dundas, Director, Ambulance and Emergency Programs
905 791-7800, ext. 4730
dundasp@peelregion.ca






A.3
Additional
Information





This is the second Service Strategy Business Plan developed by Ambulance and Emergency
Programs.













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B.2 Profile of Current Services





Emergency Medical Services (EMS)
EMS includes the provision of pre-hospital emergency medical services, oversight of EMS
delivery, procurement, coordination of medical protocols, system planning and creation of
deployment strategies, quality assurance and performance measurements, and maintenance
of tiered response agreements.





Public Safety
Services enable public access to 9-1-1 and coordination of local fire departments at a
Regional level. Public education and awareness programs include Paramedic Week,
Emergency Preparedness Week, 9-1-1 Awareness Week, Career Days and public
information sessions. Implementing the Provincial Emergency Management Framework
ensures disaster preparedness and response capabilities.



Emergency
Management

In the event of a disaster, the Program coordinates the Regional response to an emergency.
Executing the Emergency Response Plan ensures disaster response readiness. Coordination
of business continuity for the Region as an organization ensures the Region can continue
doing business in the event of a disaster.



Advocacy
The Program seeks to influence decisions of other public and private bodies in support of
high-performance EMS and strong emergency management responses and preparedness.
These activities include provincial lobbying, working with other EMS providers, statutory
reporting and funding applications, and working with local area municipal and other
Community Emergency Management Co-ordinators.







B.3 Description of Clients/Customers



Patients
Individuals in need of pre-hospital emergency medical treatment.





Families and Others
Those directly or indirectly involved with the patient(s) requiring pre-hospital medical
treatment including families, witnesses and others at the scene.



General
Public
All members of the public who benefit from: outreach programs on EMS, accident
prevention, safety and emergency preparedness, and our services in the event of a disaster.



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Agencies and Organizations
Agencies and organizations who rely upon the Region’s Emergency Response Plan, its
response, and the Operations Centre.



Area
Municipalities
These include the three area municipalities of the Town of Caledon and Cities of
Brampton and Mississauga.







B.4 Description of Suppliers, Partners and Stakeholders



Suppliers


• Humber College for Advanced Care Paramedic (ACP) medical education


• Products ranging from vehicles, automatic vehicle locators, conveyance and
equipment supplies, non-narcotic and narcotic drugs


• Services ranging from vehicle repair and maintenance, property maintenance,
communications


• Expert advisors for emergency management planning and business continuity planning


• Peel Regional Police



Partners


• Ministry of Health


• Mississauga Central Ambulance Communication Centre


• Base Hospital Medical Director and Program


• Area or Regional Acute Care Facilities


• Other Regional departments


• District Health Council


• Emergency Response Agencies (EMS responders)


• Non-governmental Agencies (NGO)


• Greater Toronto Airports Authority (GTAA)


• Area municipal fire services


• Peel Regional Police, Ontario Provincial Police and Royal Canadian Mounted Police


• Other municipalities



Stakeholders


• Regional Council


• Ministry of Safety and Correctional Services


• Ministry of Health and Long-Term Care









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B.5
Significant
Accomplishments





• Achieved unanimous Council support to provide and enhance direct delivery of
ambulance services


• Successfully dealt with Severe Acute Respiratory Syndrome (SARS) II


• Effectively dealt with 2003 Blackout and developed a Power Failure Plan


• Completed first internal audit and implemented majority of recommendations


• SSBP completed in a significantly compressed time frame and now serves as model
for the Corporation


• Medical scope modified to meet the new standards resulting from SARS


• Profile of Ambulance and Emergency Programs heightened resulting in increased
internal support


• Strengthened the program through addition of dedicated support associates (HR,
I&TS, Property Services, Purchasing)


• Successfully created and held first annual Paramedic Appreciation and Awards
Banquet


• Developed partnership with Public Works to pilot fleet repair and maintenance in-
house


• Three successful JEPP (Joint Emergency Preparedness Projects) grants


• Successfully established sub-plans committee for the Emergency Management Plan


• Completed half of the essential elements of the Emergency Management Act


• Creation of the Peel EMS Paramedic Web site


• Designed and implemented mock disaster exercise


• Increased positive public awareness of EMS and Emergency Preparedness through
various outreach events


• Implemented Transfer of Care Protocols with Regional health care partners












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Document Outline

• AMBULANCE AND EMERGENCYPROGRAMS
• TABLE OF CONTENTS
  • A. Background
  • B. Description of Current Services
  • C. Trends and Issues
  • D. Mandate, Objectives and Actions
  • E. Monitoring and Measuring the Service Strategy Business Plan

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