2010 Global Summit Of Women "Managing Difficult Conversations at Work"

Global Summit of Women 2010Beijing, ChinaManaging DifficultConversations at Work:A Case in PointCelina RealuyoAdjunct Professor of International Affairs, The George Washington UniversityPresident, CBR Global Advisors LLCcrealuyo@gmail.comWhat’s at Stake?RISKREWARDWhich Approach Do You Prefer?ENGAGING IN THE DIFFICULT CONVERSATION1. “We need to talk…”2. What is the goal of the conversation?3. How, when, where to conduct in the difficult conversation?Dealing with Difficult Conversations at WorkINQUIREACKNOWLEDGE ADVOCATERESOLVEDealing with Difficult Conversations at WorkFive Stage ProcessPREPAREPRACTICEPRESENTPERSISTPREVAIL1. Prepare by defining your desired objective and strategy2. Rehearse your talking points beforehand3. Make your case in a constructive manner4. Promote and defend your position5. Reach a win-win outcomeSource: Celina B. RealuyoEngage in Difficult Conversations with ConfidenceCelina RealuyoAdjunct Professor of International Affairs, The George Washington UniversityPresident, CBR Global Advisors LLCcrealuyo@gmail.comDocument Outline

• ÿ
• ÿ
• ÿ