A software company hosts its financial asset management application with Netmagic

Case Study - IDC and Managed Hosting
Client
A leading software company hosts its financial asset
The customer is a leading global software developer and
management application with Netmagic-scores
SaaS provider of business and personal finance
on availability
management solutions for small and mid-sized
businesses; financial institutions, including banks and
credit unions; consumers and accounting professionals. It
The asset manager is an innovative online personal finance tool. It helps customers
is ranked as the No. 1 Most Admired Software Company on
plan, track and grow their finances smartly using appropriate tools. An innovative
the Fortune magazine World's Most Admired Companies
application from a leading financial software developer, it is already a popular tool
list.
worldwide, and launched recently in India. The application is made available on a
leading bank's website for its customers and also on a leading financial services portal
for its registered users. So when the customer's partner for product engineering
searched for a data center and hosting solutions provider, they started off with a few
Industry
options. Read more to understand how and why they partnered with Netmagic
IT/ITeS
solutions.
Business Scenario
Business Case
The asset manager application is a popular personal money management tool across
the globe. So when the customer launched the Indian version of the application, they
The asset manager application developed by the customer
is a personal finance management tool that allows their
wanted to partner with a reliable managed IT hosting service provider.
customers to plan, track and grow their money. When the
As the application would be made available through various portals, the hosting service
Indian version of the application was launched, high
provider would have to interact with multiple third-party vendors for managing the
availability and accessibility were major contributors
application. The customer sought a service provider who had the expertise to offer end-
towards customer satisfaction.
to-end support for the application including hardware, applications, database and
The said application was to be made available to
storage management. In particular the customer sought a service provider who could
customers through various third-party financial websites
offer them:
due to which the visitor traffic to the portal was expected to
High availability and uptime for the portal
?
be high. Since this was Intuit's first offering in Indian
Focused Application Operations support
market, a lot depended on the availability, performance
?
and application support of this application. Security of
A secure, hosting envir
?
onment as their application dealt with personal finances
customer data was also a key concern as the application
of customers
dealt with personal financial details of people using the
They shortlisted a list of vendors and finally chose Netmagic for their proven track
application. The customer realized that they required a
record and expertise in hosting such applications.
highly available, secure, and scalable IT infrastructure
which offered flexibility with respect to bandwidth usage
and colocation space.
Value Proposition
Since managing it in-house would put additional burden on
Netmagic's team worked in close co-ordination with the customer to understand their
their existing IT resources primarily located in the US and
requirement for a highly available, secure and a scalable IT infrastructure. Based on
Western geography. Support from India for India-centric
offering was required.. They decided to partner with a
these requirements, Netmagic proposed a Hybrid Service Delivery Model where the
managed IT hosting service provider.
customer can leverage the expertise of Netmagic's a larger Infrastructure management
operations team besides customer focused dedicated team for application operations.
Through the hybrid service delivery model, the customer gets the advantage of paying
per devise per month (resources based costing model) that is cost efficient and a
dedicated NOC team which understands their IT environment and processes.
The scope of engagement with the customer involved end-to-end application and
infrastructure support to the asset manager application. The solution included:
24x7x365 application and infrastructur
?
e support to asset manager application
hosted at Netmagic DC in Mumbai
Application operation support to a complimentary Application Hosted at its US
?
Datacenter)

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Case Study - IDC and Managed Hosting
Solution
Coordination with thir
?
d party vendors including banks, financial portals,
Netmagic Solutions provided end-to-end application
IIT/IAM/LiveCommunity/Mtalk, Redhat, Dell, Cisco, F5, EMC, Oracle
hosting support for the customer's asset management
Server Management with 90+ servers for the pr
?
oduction, staging and
portal.
integration processes
Managed security services including r
?
eal-time threat detection using log
Solution Snapshot
monitoring and periodic vulnerability assessments of the infrastructure
IDC and Managed hosting - Colocation - 10 full
?
components
Rack, Burstable Bandwidth - upto 100 mbps,
Storage Area Network (SAN) Management
?
Firewall, Shared SAN
Application Management - Jboss (IMM/IDF), T
?
omcat (IAM/BI),Open SSO, Ping-
Infrastructur
? e Management - 24X7 Monitoring and
Federate, Apache, NetAcuity, Wily, Splunk, Custom Shell Script
Management of the entire infrastructure stack
OS / Application Support
?
through Netmagic's flagship Inframonitor and
- OS Management & Deployment
Inframanage services.
- Security & Patch Management
Managed Security services - 24X7 Network attack
?
- Application Upgrade
monitoring and security operations support through
- Backup Management
CNAM services
Oracle Database Management Support
?
Messaging & Collaboration
?
- DB Management
- DB Encryption
PetaVault back up services, with primary backup in
?
- DB Replication
one datacenter and moving secured second copy
- DB Backup & Restoration
electronically to second datacenter for BCP
Netmagic worked towards improving several features in the alpha and beta stages
including bettering the planning and scaling mechanisms, recovery plans, upstream
and downstream communications and a better canvas of integration with third party
Key benefits
vendors. With these improvements in place, the application successfully went live in
2011.
The customer was able to realize the following benefits
as a result of hosting the asset manager application at
Netmagic's Tier III ISO 27001-datacenter facility:
High availability of the IT infrastructur
?
e and
Key Takeaways
bandwidth along with 99.99% uptime to
Today the asset management application is available on leading portals and banks for
accommodate increase in visitor traffic on the portal
customers to access. The customer has had no issues with the availability and the
ensured enhanced and consistent customer
security standards offered by Netmagic. Consumers today use the asset manager
experience.
application widely and they enjoy a seamless, rich experience with the application.
Enhanced security for the personal financial details
?
Some of the benefits extended through this partnership include:
of its customers as per ISO 27001 guidelines
High availability of the IT infrastructur
?
e and bandwidth along with 99.99%
Efficient data back-up and r
?
ecovery services
uptime to accommodate increase in visitor traffic on the portal ensured
A combination of 24x7 infrastructur
?
e support
enhanced and consistent customer experience
services through a Netmagic's Shared NOC and a
Enhanced security for the personal financial details of its customers as per ISO
?
dedicated team (DNOC) for managing the
27001 guidelines
Application Operations led to increased service
Efficient data back-up and 24x7 network support services thr
?
ough a dedicated
performance levels for the application/portal of their
Network Operation Center (NOC) led to increased performance levels for the
end customers.
application/portal
Netmagic is currently building a Site Level DR for the customer at Netmagic's Chennai
DC.

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