Accountants lead the way in Customer Service!

PRESS RELEASE
24 March 2011


Accountants lead the way in Customer Service!
Probably not a headline you’d expect to read but this is exactly what happened when SJD Accountancy
the UK’s largest accountants for contractors, with over 10,000 limited company clients, won the ‘Award
for Customer Commitment’ at the Institute of Customer Service UK Customer Satisfaction Awards 2011,
beating off the likes of Barclays Wealth and Homebase.

The UK Customer Satisfaction Awards centre around organisations
who are totally customer-orientated and show a consistent
commitment to customer excellence.

First ‘Customer Commitment’ win for a firm of Accountants.
This year was also the first time in the history of the Awards that a firm of accountants has won this
particular award which further demonstrates the impressiveness of SJD Accountancy’s level of
commitment to its clients.

Charmaine Vallance-Poole, Customer Services Director at SJD Accountancy, commented that ‘she was
delighted to have won such a prestigious award and that she would like to recognise all of the
accountants and support staff who continually strive to provide the best possible service to our clients.
Nothing is more important than providing clients with the very best service and is probably why over
50% of all new clients come from existing client referral’.

As well as winning this award SJD has also won awards for Accounting Excellence from Accountancy Age,
Contractor voted awards from ‘Contractor UK’ as well as accolades from the Sunday Times Best Places
to Work, the National Business Awards and National Customer Service Awards. In fact in their market,
no other firm has won more awards for customer service and accounting excellence.
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About SJD Accountancy
SJD Accountancy is the UK's largest specialist provider of fixed fee, limited company accountancy services to
contractors, freelancers and Small Businesses. It is the only national specialist firm of accountants with offices in all
major cities, and is the chosen accountancy firm for more than 10,000 clients.

SJD Accountancy has been acting for contractors and small businesses since 1992 and is the most recommended
accountancy firm on the Internet. It has more qualified staff than any other specialist firm, with qualifications
covering the major Tax and Accountancy bodies, including ATII, ATT, ACCA, CA, ACA, FCCA, ACMA.

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SJD Accountancy offers a complete package including completion of accounts, payroll bureau, dividends,
corporation tax computations, personal taxation and all company returns.

On top of all that, SJD Accountancy has also won every relevant industry award possible, including:


‘Small Firm of the Year’ - Winner Accountancy Age 2007 & 2004

'Best Accountant for Contractors' - Contractor UK 2010, 2009, 2008, 2007 & 2006

‘Best use of Internet’- Finalist Accountancy Age Awards 2008

'Santander Small to Medium Business of the Year' - Finalist National Business Awards 2010

‘Excellence in Customer Services’ - Finalists National Customer Service Awards 2009

‘Business of the Year’ - Finalists National Chamber of Commerce Awards 2008

'Extraordinary Three Star Status' - Sunday Times Best Companies Accreditation 2009 - 2007

‘Sunday Times Best Small Companies to Work For’ - Award 2009 – 2007

And most importantly, in a recent survey 98% of their clients rated SJD Accountancy as 'better than other
accountants' - and they are working hard to convince the other 2%!

Further information
Contact:

Rachel Rymer
Tel:


0500 152500
01442 275789
Email:

rachel@sjdaccountancy.com
Website:

www.sjdaccountancy.com

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