Discover a riverside oasis at the Shangri La Hotel Bangkok overlooking the Chao Phraya River. A 5 Star Bangkok hotel renowned for its Service, Location, Restaurants & the Chi Spa; a sensory ...
Phoxay Hotel When I decided to book the Heuang Chaleun Hotel in Agoda.com, the agoda map was indicated that this hotel is nearby Wat Inpeng
I need to complaint the wrong info provided and published by Agoda.com on your booking page which lead us as your client to waste and spend time for unnecessary and spoilt our original planning. We make booking thru Agoda because I trust you are the reliable source of booking site. We are very upset and disappoint what is happened to us.
When I decided to book the Heuang Chaleun Hotel in Agoda.com, the agoda map was indicated that this hotel is nearby Wat Inpeng and also nearby Phoxay Hotel. 1 But when I and my friend arrived at around Phoxay Hotel area from Wattay airport, I found out that the Heuang Chaleun Hotel is NOT at the exact location shown on map above. I was told for it is about 15 minutes driving distance from the Phoxay hotel and it was charged by Tuk Tuk driver for 50,000kip for bring us there. We are reluctant to stay so far away from the riverside, but we have no choice because Agoda has charged me in advance during my booking.
During the check-in, I was told by their receptionist that they don't have our booking details in their records and they even said there is no breakfast included. They only record our info manually after I'm showed them our Agoda booking voucher. Luckily there is still room available.
The standard twin room booked was not come with bath tub also which published on website. We have walked for minimum 60minutes to Phoxay Hotel to meet up another friend after check-in. It is a hassle for us and tiring.
I really lost confidence about agoda.com. What can Agoda make us be confidence again about your information published on agoda.com?
I did search on Google map after I back to my own country now. (refer below)
You can see and compare the different indication and distance from the original hotel booked (showed on Agoda map) and the exact location (Google Map)
2 I also found out the Heuang Chaleun Hotel location published correctly on the third party website thereafter, that proof that Agoda published wrong info.