Behavioral Interviews: How to make a memorable impression

Presented by Kevin Panet, MS HRMwww.KevinPanet.comOverview Critical Issues Behavioral Interviewing Defined How to prepare Sample Questions Summary© 2010 Kevin Panet www.KevinPanet.com2Critical Issues Companies cannot afford to hire the wrong people Legal issues continue to grow Looking for competency and character  Cultural fit is a high priority  Turn over is expensive© 2010 Kevin Panet www.KevinPanet.com3Behavioral Interviewing Defined In a “behavioral interview,” the employer asks a job applicant to describe some of the situations in which he or she has used his or her skills in the past. Theory: an individual's ability to perform a task in the past can be used to predict the individual's ability to perform a similar task in the future.© 2010 Kevin Panet www.KevinPanet.com4How to PrepareKnow Yourself Inventory your skills Review your history Consider your accomplishments© 2010 Kevin Panet www.KevinPanet.com5How to PrepareKnow The Company Where it’s been  Current challenges Future plans© 2010 Kevin Panet www.KevinPanet.com6How to PrepareWalking into the interview… Be alert Be proactive Be respectful of former positions© 2010 Kevin Panet www.KevinPanet.com7Behavioral Interviewing QuestionsPlanning and Organization/Time Management:1. How do you determine priorities in scheduling your time? Give examples.2. Describe a time in school when you had many projects or assignments due at the same time. 3. What steps did you take to get them all done?4. Tell me about a time when you had too many things to do and you were required to prioritize your tasks.5. How do you prioritize projects and tasks when scheduling your time? Give me some examples.© 2010 Kevin Panet www.KevinPanet.com8Behavioral Interviewing QuestionsTeamwork:6. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). 7. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.8. Describe a situation where you have had to work as part of a team to achieve a result. What was your role in this?9. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?© 2010 Kevin Panet www.KevinPanet.com9Behavioral Interviewing QuestionsAdaptability:10. Tell me about a time when you had to adjust to a classmate’s or colleague’s working style in order to complete a project or achieve your objectives.Analytical Skills/Problem Solving:11. Tell me about a situation where you had to solve a difficult problem. What did you do? What was your thought process? What was the outcome? What do you wish you had done differently?© 2010 Kevin Panet www.KevinPanet.com10