CompTIA 220-701 practice questions

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Exam : 220-701
Title
:
C
o
mpTIA A+ Essentials
(2009)
Version : DEMO
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The safer , easier way to help you pass any IT exams.
1. A technician is attempting to troubleshoot an inkjet printer. The printer successfully feeds paper through
the unit while running the manufacturer's print test, but nothing is being printed on the paper. Which of the
following should the technician do FIRST?
A. Check the ink cartridges for proper ink levels.
B. Check the toner levels in the printer.
C. Replace the fuser in this printer.
D. Update the firmware in the printer.
Answer: A
2. Which of the following network cable types is MOST often used in environments where physical
security of the data is the top priority?
A. UTP
B. Coaxial
C. Fiber optic
D. STP
Answer: C
3. An MFD laser printer is indicating that drum replacement is necessary. However, replacing the drum
does not resolve the error message. Which of the following is the problem?
A. The counter must be reset.
B. The scanner components must be cleaned.
C. A different type of paper needs to be used.
D. Install a new toner cartridge.
Answer: A
4. A customer using a MFD frequently experiences an error code related to overheating. Which of the
following conditions would MOST likely contribute to this problem?
A. The customer is using the incorrect paper type.
B. The equipment does not have proper ventilation.
C. The customer is using non-OEM supplies.
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D. The wrong type of interface cable is being used.
Answer: B
5. Which of the following is MOST likely causing random data loss on a USB flash drive connected to a
Windows system?
A. The flash drive itself is not properly formatted to be used on a Windows computer.
B. The customer is not using the Safely Remove Hardware Wizard.
C. The USB ports are not properly configured in the BIOS.
D. The USB ports on the PC are disabled.
Answer: B
6. A laser printer is received for repair work with a description of: 'failing to pick up paper during prints,
even with a full paper tray.' Which of the following is the cause of such an occurrence?
A. The automatic document feeder is faulty and needs replacing.
B. The rollers are dirty and need to be cleaned.
C. The incorrect print driver is installed.
D. The drum is dirty and needs to be cleaned.
Answer: B
7. A technician prints a test page from the printer's front panel and the printer consistently prints one page
of data across two pages of paper. Which of the following is the cause of the problem?
A. The fuser is not functioning.
B. The printer driver needs to be updated.
C. The paper tray media type is not set up.
D. The paper tray media size is wrong.
Answer: D
8. A four color inkjet printer is experiencing color washout (e.g. not clear or not bright) when printing
photographs. The user states that no software or hardware changes have been performed. Which of the
following is the FIRST step to take in resolving this issue?
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A. Run the clean/align print head procedure.
B. Remove the print heads and clean them with a soft cloth.
C. Replace the print heads and run the printer color calibration procedure.
D. Update the application software.
Answer: A
9. A client installs a new video card with 512MB of onboard RAM. The computer starts to load the OS and
then shuts down. When the client removes the new video card and uses the on-board video, the computer
boots fine. Which of the following is MOST likely causing the shut down?
A. The new video card is defective.
B. The video card is an incompatible component.
C. The computer's power supply has insufficient wattage.
D. The video card's drivers must be loaded before the card is installed.
Answer: C
10. A client has purchased external speakers for their computer. After plugging the audio jack into the
computer the client gets no sound from the speakers. Which of the following should the technician
recommend the client to check FIRST?
A. If the left speaker and right speaker are reversed
B. If the speakers are compatible with the operating system
C. If the speakers' power supply is plugged in
D. If the speakers are set to digital or analog
Answer: C
11. Which of the following utilities can be run to determine which program is using the GREATEST system
resources? (Select TWO).
A. Task Manager
B. System Information
C. Services and Applications
D. Perfmon
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E. Disk Management
Answer: AD
12. A computer's BIOS shows that the CPU temperature is above 80 degrees Celsius. Which of the
following steps should a technician take?
A. Remove CPU's heatsink, clean CPU's surface, and install the heatsink.
B. Clean CPU's surface and apply new layer of thermal grease.
C. Replace the CMOS chip.
D. Replace the case fan.
Answer: B
13. With which of the following devices is a TWAIN32 driver MOST commonly associated?
A. Webcam
B. Mouse
C. Printer
D. Scanner
Answer: D
14. Which of the following tools would a technician use to perform a memory upgrade?
A. Anti-static pad
B. Multimeter
C. Cleaning pads
D. Thermal grease
Answer: A
15. A laptop will not output to a connected projector. Which of the following steps should a technician take
FIRST?
A. Press the appropriate function + monitor key.
B. Adjust the BIOS settings for external display.
C. Replace the video card on the laptop.
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D. Update video drivers for the video card.
Answer: A
16. Which of the following would enable a jumper setting?
A. Remove the jumper from the pins.
B. Adjust the jumper settings to zero.
C. Place the jumper over two pins.
D. Place the jumper over one pin.
Answer: C
17. A technician receives a request to build a machine and install a 64-bit operating system. Which of the
following processors would the technician use in this system?
A. Pentium 4
B. Athlon XP
C. Celeron
D. Itanium 2
Answer: D
18. Which of the following processors uses a PGA775 socket?
A. Intel Itanium
B. Intel Core 2 Duo
C. AMD Athlon XP
D. AMD Athlon 64
Answer: B
19. A technician receives a computer that is having trouble printing to a network printer. After checking to
make sure the network printer is available, the technician checks the port the printer is assigned to and
finds it is set to LPT1:. Which of the following locations did the technician use to view the port settings?
A. Start>Settings>Network Connections
B. Start>Settings>Control Panel>Administrative Tools
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C. Start>Settings>Control Panel>Accessibility Options
D. Start>Settings>Printers & Faxes
Answer: D
20. Which of the following steps BEST describes how to replace a defective sound card in a desktop PC?
A. Put on anti-static strap, replace power supply, uninstall drivers, remove cover and cables including
power cord, and put in new sound card.
B. Uninstall drivers, remove all cables including power cord, remove cover, put on anti-static strap,
remove memory, remove sound card, put in new sound card.
C. Put on anti-static strap, remove cover, remove all cables, remove sound card, put in new sound card.
D. Remove cover, uninstall drivers, remove all cables including power cord, remove sound card, and put
in new sound card.
Answer: C
21. A customer reports that they cannot get onto the Internet and has determined that the network card is
defective. The technician asks the customer to perform some diagnostic steps and the customer insist
that it is a bad NIC and the diagnosis is a waste of time. Which of the following is an appropriate response
from the technician?
A. Explain that the technician is trained to do repair and the customer may be mistaken.
B. Explain that if the customer does not cooperate help cannot be provided.
C. Explain there are many causes for network card failures and confirmation is needed.
D. Send the customer a new NIC card and explain how to install it.
Answer: C
22. Which of the following is a best practice method to dispose of rechargeable batteries?
A. Wrap the batteries in a waterproof material and dispose of them.
B. Turn the batteries over to an authorized recycler.
C. Place the batteries in a local refuse receptacle.
D. Discharge the batteries and then dispose of the outside container.
Answer: B
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23. Which of the following is the MOST important factor to consider when choosing memory upgrades?
A. Size
B. Price
C. Availability
D. Compatibility
Answer: D
24. When replacing a component inside a PC, which of the following should be used to avoid electrostatic
discharge (ESD) damage?
A. Use grounded outlet.
B. Use loopback plug.
C. Use magnetic screwdriver.
D. Use anti-static wrist strap.
Answer: D
25. A laptop is required to have hardware level authentication security. Which of the following would be
the BEST solution?
A. Install pre-logon authentication management software.
B. Install laptop anti-theft cables.
C. Use OS level software.
D. Use biometric scanners built into the laptops.
Answer: D
26. A client calls and becomes belligerent and inappropriate with the technician. The technician responds
in return with an insult and a loud verbal argument ensues. Which of the following would have been a
better course of action for the technician to take?
A. Hang up on the client immediately to avoid further confrontation and hope that the client calls back to
receive another technician.
B. Inform the client that the technician will not assist the client further until an appropriate tone is reached.
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C. Immediately transfer the call to a supervisor as the supervisor can be of further assistance to the client.
D. Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests.
Answer: D
27. A customer calls in, talking constantly without allowing time for the technician to answer or ask
questions. The technician decides to place the customer on hold to work on another issue and misses
what the customer's problem was. When the customer is finished explaining the issue, the technician
asks the customer to summarize the problem again, which angers the customer. How could have the
technician better handled the situation to avoid such a confrontation?
A. The technician should have asked the customer to slow down and allow for a response to a few of the
matters brought up in discussion.
B. The technician should have allowed the customer to finish completely, and then return to the
customer's first point to build a structured discussion.
C. The technician should have transferred the call to a supervisor, as the supervisor is better trained to
handle such customers.
D. The technician should have only asked closed-ended questions so the customer could not elaborate
on the issues and the technician could troubleshoot the issue.
Answer: B
28. A technician answers a support call from a very frustrated user. Whenever the technician attempts to
reply to a statement from the customer, the customer begins yelling. Which of the following would be
recommended to deal with this customer?
A. Let the customer finish expressing themselves without interruption.
B. Tell the customer that the call is being terminated and hang up.
C. Interrupt the customer and ask to be allowed to respond.
D. Put the customer on hold until they calm down.
Answer: A
29. A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the
connection, the technician discovers the customer has a confidential document open. Which of the
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