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Efficient Cloud Process Solutions for Better After -Sales Services

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To enjoy a long lasting relationship, it is essential for an organization to have a good after-sale service in place. After sale services can mean Reverse Logistics, Returns/Service Management, After Sales Service, and or just Customer Care. Irrespective of what it is called, it can be a complicated area. It ensures that customer grievances are addressed and rectified promptly and often involves numerous parties in many different locations.
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  • Added: March, 01st 2012
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  • Pages: 2
  • Tags: cloud processes, after sales, value network, master data management, business travel expenses
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Efficient Cloud Process Solutions for Better After -Sales Services

To enjoy a long lasting relationship, it is essential for an organization to have a good after-sale service in
place. After sale services can mean Reverse Logistics, Returns/Service Management, After Sales
Service, and or just Customer Care. Irrespective of what it is called, it can be a complicated area. It
ensures that customer grievances are addressed and rectified promptly and often involves numerous
parties in many different locations. Although for most organizations, the After Sales process is considered
a low priority area compared with sales and fulfillment, for most customers, an efficient customer service
process directly relates to their satisfaction with the organization.

A good after sales process has the capacity of providing a company with an excellent competitive
advantage. The latest Cloud Processes solutions enable companies to greatly boost the after sales
processes of a company. Enhancing these processes have numerous benefits that include being able to
deliver better service. They can aid the company in gaining a market share, reducing after-sales related
overheads on products and services sold, and in improving customer retention.

Many service providers are adopting the latest Cloud Processes to integrate and automate the business
processes of the entire value network across partners and the systems. There is end-to-end visibility of
the entire value network based on real-time information and access to all key master information. With
cloud processes, users can also enjoy better responsiveness to unanticipated events, like staff absences,
machine failures, human error, urgent client orders and many others.

With efficient cloud process solutions, companies have an extensive and powerful range of capabilities
that can completely restructure the way computing power is sourced and managed. With the use of cloud
processes there can be tremendous improvement in the after sale services provide end-to-end visibility
and automation of key activities in the after sales process. Investing in a good solution can bring about
large benefits to your company. These benefits include

Better Customer Satisfaction
Cloud processes help in bringing down lead times and increase visibility.

Decrease Cost
A good solution will require less manual administration, less training, and will be a centrally driven
process.

Improved Control

Cloud process solutions help increase efficiency through management while also providing enhanced
control over the entire supply chain.

Implementing efficient cloud processes solutions in your business can maximize your Value Network can
strengthen the free movement of people, goods, capital, and services in the global marketplace.

Click here to read more on - Master data management, Business travel expenses


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