EVENING SERVICE for Plumbing, Heating and Air Conditioning AT NO EXTRA COST

EVENING SERVICE for Plumbing, Heating and Air Conditioning AT NO
EXTRA COST

(1888PressRelease) Thomas E. Clark Plumbing Heating and Air Conditioning announced a new
service which allows customers to schedule service calls outside normal working hours for no
extra cost.
Washington, DC-MD-VA-WV (1888PressRelease) - In an effort to do their part in these
uncertain economic times, the owners of Thomas E. Clark have established an Evening Service
Program which allows customers to pre-schedule service appointments at the regular time rates.
Evening Emergency Service remains offered at a premium cost.

"We noticed an increasing reluctance to miss work from our current customers, which led us to
establishing this program", said owner Mike Hartman. "This will help those who just can't make
a daytime appointment."

The program has been in the testing phase for the last 6 months and has received great reviews
from those who have used it. Clark has employed a Nighttime Dispatcher, who is in the office
until 9pm, to help defray the confusion and delay that is sometimes experienced with answering
services. While Clark has contracted a top-notch answering service, it realizes that the customer
prefers talking to a company employee that is in direct contact with field personnel and
management. For that reason alone, Clark has resisted the use of answering machines. "You will
ALWAYS talk to a person when you call us", adds Hartman. "We just wouldn't have it any other
way."

What makes the program work is the willingness of current employees to change their work
schedule in order to accommodate the customers. The people at Thomas E. Clark are very aware
of what's going on in the industry and continue to lead with programs like this.

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http://www.thomaseclark.com

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