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Expedia UI Plan
- Added: May, 12th 2011
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- Expedia Hotels Extranet Work Plan Proposal February 1, 2008
- Project Vision & Objectives
- Through collaborative assessment, recommendation and development, upgrade the user experience of the Expedia Hotel Extranet and establish a best practices approach for future application and user interface initiatives.
- As the Expedia Hotel Extranet is a mission critical application, the user (Expedia client) experience must deliver an intuitive process within the full scope of inventory management functions.
- The resulting upgrade should provide the Expedia client with a competitive and profitable position among competitors, while ensuring the Expedia consumer relevant value and selection within the Expedia online experience.
- Recommended Approach
- Project Timeline: Six to Eight Weeks
- Pivot + Levy Team
- Account Supervision: Matt Kling
- Business and Application Analyst: Kevin Bolduan
- User Interface Designer: Andy Lueck
- Expedia Team
- Kevin Gauthier
- Dustin Armstrong
- Discovery
- Week One, Days 1-4 Onsite at Expedia
- Review & confirm program objectives & deliverables: Itemize primary application screens, feedback screens, pop-ups, and help screens.
- Review underlying technology, and review options to improve user experience through Ajax and other technologies.
- Confirm browser and screen spec for application.
- Define assumptions, clarify team responsibilities, and confirm budget and timeline.
- User Profile Review (Who are they and what is their primary responsibility when utilizing the application).
- Discovery Continued
- Use scenarios & process mapping for all Extranet functionality.
- Create glossary related to hotel management vocabulary, and vocabulary related to user interaction choices, hovers, and instructional content.
- Specify copywriting requirements related to instructional content, feedback screens and help content.
- As needed, identify prototypes to evaluate UI and/or application functionality
- Metrics – What is needed to track users/usage to optimize the application over time and ensure continued use and expanded adoption.
- Overview of future application enhancements to ensure future UI scalability
- Documentation & Wireframe Development
- Weeks Two & Three
- Identification and specification of information types and proposed interactive elements
- Development of Wireframe specification document, defining the specific content and interactive UI components of the application.
- Develop draft UI screens (3) demonstrating information design, font and color usage.
- Documentation & Wireframe Presentation
- Week Four
- Wireframe and draft UI (3 screens to convey proposed look and feel) presentation review with Expedia team, gather feedback.
- Document Wireframe and UI changes. Confirm schedule for revision review.
- In conjunction with Expedia Team, develop schedule for delivery of UI screens and related screen components, such as pop-ups, etc. This will be accompanied with a HTML style guide.
- Prototype development as defined in the week one discovery process: (Expedia Team & Pivot + Levy)
- Final Review, Acceptance & Support within Programming Phase
- Weeks Five & Six
- Final acceptance prior to application programming production:
- Wireframe specification and UI documentation
- UI PSD documents
- HTML style guide
- User interface review, assessment and recommendation throughout programming phase.
- Application testing and launch (It is recommended that an informal beta launch and usability study be conducted with a sample of current users.)
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