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Cisco 642-241 Exam

Unified Contact Center Enterprise Design (UCCED)








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Question: 1


Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A. AXL
B. SIP
C. H.323
D. JTAPI
E. SOAP


Answer: D



Question: 2


How does Cisco Unified Contact Center Enterprise provide security to the system?

A. Cisco Windows Active Directory is used to control access to the system.
B. Cisco SQL Server accounts and logins for all users are used to control access to the
system.
C. Cisco Synchronization Service is used to control access to the system.
D. Administrator accounts for the system are encrypted and kept in the Cisco Unified
Contact Center Enterprise database to control access to the system.


Answer: A



Question: 3


What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact
Center Enterprise system?

A. The call type is changed and maintains the old data in the original call type.
B. The call is reset to the new call type, like a new call with all counters reset to zero.
C. There is no impact, the call type is only used for the initial script selection process.
D. The call is reclassified and the system picks a new routing script based on the call type.


Answer: A

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Question: 4


The process of sending pre-call data about a call to a targeted site in the Cisco Unified
Contact Center Enterprise solution is known as which of these terms?

A. pre-routing
B. post-routing
C. translation routing
D. event-based routing
E. service control routing


Answer: C



Question: 5


What is the recommended way to configure redundant Cisco Unified Communications
Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified
Contact Center Enterprise solution?

A. add a redundant device pool to the Cisco Unified CallManager Group configuration
B. add a second TFTP server to the cluster
C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified
Communications Manager Group defined in Device pool of the Cisco IP Phone
D. use an SRST reference in the device pool


Answer: C



Question: 6


Under which circumstances can the visible and private networks be converged in the Cisco
Unified Contact Center Enterprise system?

A. when QoS is enabled on both networks
B. in cases in which there is gigabit bandwidth between sites
C. under no circumstances
D. when the Cisco Catalyst switch has dual power supplies


Answer: C

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Question: 7


In a Cisco Unified Contact Center Enterprise deployment with geographically redundant
central controllers, a new site is added with two new Admin Workstations as the only AWs at
the site. What is the recommended configuration (AW type) for these two machines?

A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
B. 1 - Primary Distributor AW, 1 - Client AW
C. 1 - Secondary Distributor AW, 1 - Client AW
D. 2 - Client AWs
E. 2 - Secondary Distributor AWs
F. 1 - Primary Client AW, 1 - Secondary Client AW


Answer: A



Question: 8


What role does Cisco Unified Communications Manager play in the Cisco Unified Contact
Center Enterprise solution?

A. automatic call distribution
B. integrated call distribution
C. interactive voice response system
D. call switching to agent and Cisco Unified IP IVR


Answer: D



Question: 9


When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact
Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into
account?

A. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise
Call Router
B. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced
by CTI ports

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C. the number of Run VRU script nodes executed by the Cisco Unified Contact Center
Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
D. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco
Unified IP IVR
E. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise
system


Answer: D



Question: 10


Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact
Center Enterprise deployment?

A. to register H.323 endpoints and associate them with specific dialed numbers
B. to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-
processing deployment
C. to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite
centralized call-processing deployment
D. to provide a GKTMP interface to a Cisco Unified ICM solution


Answer: C





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Pass Certification
No1. Test Preparation Resource




Cisco 642-241 Exam

Unified Contact Center Enterprise Design (UCCED)








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