IT cerification study guide

ExamPDF




Exam : 70-682

Title : Pro. Upgrading to Windows

7 MCITP Enterprise Desktop

Support Technician


Version : Demo











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1. This question is the first in a series of questions that all present the same scenario. For your
convenience, the scenario is repeated in each question. Each question presents a different goal and
answer choices, but the text of the scenario is exactly the same in each question in this series. Start of
repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory
InformationThe company has a main office and a branch office. The main office hosts all of the companys
servers. The main office connects to the branch office by using a WAN link. The network contains a single
Active Directory domain that has 500 users. The domain contains three domain controllers and an
enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are
in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in
an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops.
A startup script is deployed to all computers by using Group Policy objects (GPOs). Client
ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All
computers are members of the domain. All desktop computers use wired connections to connect to the
network. All portable computers use wireless connections to connect to the network. The wireless
network is secured by using EAP-TLS. Company policy states that all client computers must be
configured by using DHCP. The company has an internal Web site. The Web site is configured to use
SSL encryption and to require client certificates. All company users can access the internal Web site. End
of repeated scenario The company hires a new desktop support technician. The technician is added to
the Administrators group on all client computers and the DHCP Users group on all DHCP servers. The
new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that
the technician can view the configurations of the DHCP servers. What should you do?
A.Instruct the technician to customize the Start menu to display the administrative tools.
B.Instruct the technician to install Remote Server Administration Tools (RSAT) and to modify the
Windows Features.
C.Request that the technician be added to the Server Operators group in Active Directory.
D.Request that the technician be added to the Network Configuration Operators group in Active Directory
and modify the Windows Features.
Answer:B
2. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active
Directory InformationThe company has a main office and a branch office. The main office hosts all of the
companys servers. The main office connects to the branch office by using a WAN link. The network
contains a single Active Directory domain that has 500 users. The domain contains three domain
controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All
user accounts are in an organizational unit (OU) named Employees. The computer accounts for all
desktop computers are in an OU named Desktops. The computer accounts for all portable computers are
in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects
(GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop
computers. All computers are members of the domain. All desktop computers use wired connections to
connect to the network. All portable computers use wireless connections to connect to the network. The
wireless network is secured by using EAP-TLS. Company policy states that all client computers must be
configured by using DHCP. The company has an internal Web site. The Web site is configured to use
SSL encryption and to require client certificates. All company users can access the internal Web site. End
of repeated scenario The help desk reports that all newly installed desktop computers cannot access the
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companys file server. The help desk sends you the screen capture shown in the exhibit. (Click the Exhibit
button.) You need to resolve the network connectivity issue. The solution must adhere to the company
policy. What should you instruct help desk to do?
A.Modify the network configuration and define the IPv4 default gateway.
B.Modify Windows Firewall and enable File and Printer Sharing in the public profile.
C.Modify Windows Firewall and enable File and Printer Sharing in the domain profile.
D.Modify the network configuration to automatically obtain an IP address and a DNS server address.
Answer:D
3. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active
Directory InformationThe company has a main office and a branch office. The main office hosts all of the
companys servers. The main office connects to the branch office by using a WAN link. The network
contains a single Active Directory domain that has 500 users. The domain contains three domain
controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All
user accounts are in an organizational unit (OU) named Employees. The computer accounts for all
desktop computers are in an OU named Desktops. The computer accounts for all portable computers are
in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects
(GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop
computers. All computers are members of the domain. All desktop computers use wired connections to
connect to the network. All portable computers use wireless connections to connect to the network. The
wireless network is secured by using EAP-TLS. Company policy states that all client computers must be
configured by using DHCP. The company has an internal Web site. The Web site is configured to use
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SSL encryption and to require client certificates. All company users can access the internal Web site. End
of repeated scenario Users in the branch office report slow network performance when they connect to
the file shares in the main office. You need to recommend a solution to improve performance when users
access the file shares from the branch office. The solution must minimize hardware costs. What should
you recommend implementing?
A.BranchCache
B.DirectAccess
C.Distributed File System Replication (DFSR)
D.Universal Group Membership Caching
Answer:A
4. All client computers on your company network were recently migrated from Windows XP to Windows 7.
Employees use Internet Explorer 8. Each time employees access a Web application, they are prompted
to install an add-on. After each installation, the application restarts and prompts the employees to install
the add-on again. You need to ensure that employees can run the application. What should you do?
A.Use a script to install the add-on in Windows XP Mode.
B.Use a script to run the application in Windows XP Compatibility Mode.
C.Add the class identifier of the add-on to the Add-on list in Group Policy.
D.Set the Deny all add-ons unless specifically allowed in the Add-on list Group Policy setting to Disabled.
Answer:C
5. All client computers on your company network were recently upgraded from Windows Vista to Windows
7. Several employees use a scanner to import document images into a database. They install a new
scanning application on their computers. The application updates the device driver for the scanners as
part of the installation process. Employees report that the application can no longer connect to the
scanner. You need to ensure that the employees can use the scanner. What should you do?
A.Roll back the device driver to the previous version.
B.Reinstall the application in Windows Vista compatibility mode.
C.Set the application compatibility properties to run the application as an administrator.
D.Restart the computer by using the System Configuration tool to load only basic devices and services.
Answer:A
6. Your company has a main office and a branch office. The network contains an Active Directory forest.
All users on the network access the Internet from their computers. The company hires a temporary
employee who has his own portable computer. The employee connects his portable computer to the
network. When the employee attempts to join the computer to the domain, the connection fails. A help
desk technician reports the following about the employee. He has a domain user account.His computer
can access Internet Web sites.His computer can contact domain controllers by using the domain
controllers IP addresses. You need to ensure that the employees computer can join the domain. The
solution must ensure that the computer can access resources on the Internet. What should you do?
A.Modify the time zone for the computer.
B.Modify the IPv4 settings on the computer.
C.Create an A record for the computer in an internal DNS zone.
D.Request that an administrator create a prestaged computer account in the domain.
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Answer:B
7. Your company has client computers that run Windows 7 and client computers that run Windows XP
Professional. You enable the Network Discovery feature on the Windows 7 computers. You discover that
the Windows XP computers do not appear on the network map. You need to ensure that all client
computers appear on the network map. What should you do?
A.Configure the IPv6 protocol on the Windows 7 computers.
B.Configure the network shares on the Windows 7 computers to include the user names of all employees.
C.Configure the network shares on the Windows XP computers to include the user names of all
employees.
D.Install the Link Layer Topology Discovery (LLTD) Responder on the Windows XP computers.
Answer:D
8. All client computers on your company network run Windows 7 and are members of a Windows Server
2008 R2 domain. The R&D department staff are local administrators on their computers and are members
of the R&D global security group. A new version of a business software application is available on the
network. You plan to apply an AppLocker security policy to the R&D group. You need to ensure that
members of the R&D group are not allowed to upgrade the software. What should you do?
A.Create an Audit only restriction based on the version of the software.
B.Create an Audit only restriction based on the publisher of the software.
C.Create an Enforce rule restriction based on the version of the software.
D.Create an Enforce rule restriction based on the publisher of the software.
Answer:C
9. All client computers on your company network run Windows 7. A computer is unable to connect to
network resources. The configuration of the computer is as shown in the following table.
You need to ensure that the computer is able to connect to network resources. What should you do?
A.Change the IP address to 131.107.3.254.
B.Change the subnet mask to 255.255.248.0.
C.Change the default gateway to 131.107.0.1.
D.Change the preferred DNS server to 131.107.3.1.
Answer:C
10. All client computers on your company network run Windows 7 and are members of an Active Directory
Domain Services domain. Employees using portable computers report that they get connected to a
coffee shop wireless network from the company conference room. You need to ensure that the
employees connect to the company wireless network by default from anywhere within the company
premises. What should you do?
A.Configure the Network authentication (Shared mode) setting.
B.Apply a Wireless Network Policy to set the network type to WPA-PSK.
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C.Apply a Wireless Network Policy to automatically connect to the company wireless network.
D.Apply a Wireless Network Policy to set the company wireless network as the preferred network.
Answer:D
11. All client computers on your company network run Windows XP and are members of an Active
Directory Domain Services domain. You plan to migrate all computers to Windows 7. You also plan to
deploy a new VPN server to support remote network access for the computers. You need to ensure that
all computers will be supported for remote access during the migration to Windows 7. What should you
do?
A.Set the VPN server to Layer 2 Tunneling Protocol.
B.Set the VPN server to Secure Socket Tunneling Protocol.
C.Set the VPN server to Internet Key Exchange version 2.
D.Configure the Direct Access feature on the VPN server.
Answer:A
12. Your network contains a wired network and a wireless network. Users report that they experience
intermittent problems accessing network resources when they connect to the internal wireless network.
You discover that an unsecured rogue wireless access point uses the same Service Set Identifier (SSID)
as the internal wireless network. You need to ensure that the users only connect to the internal wireless
network. What should you do?
A.Configure a Windows Connect Now Group Policy.
B.Configure a Wireless Network (IEEE 802.11) Policy.
C.Delete the rogue network from the Network and Sharing Center on each computer.
D.Create a Connection Manager Administration Kit (CMAK) profile and deploy it to all users.
Answer:B
13. Multiple users report that their Windows 7 computers take longer to start than when their computers
were first installed. A help desk technician reports that the problem is related to installed applications. You
need to recommend a solution that identifies the applications that run during the startup process. What
should you recommend?
A.Event Forwarding
B.MSConfig.exe
C.Problem Steps Recorder
D.Reliability Monitor
Answer:B
14. All client computers on your company network run Windows 7 and are members of an Active Directory
Domain Services domain. AppLocker is configured to allow only approved applications to run. Employees
with standard user account permissions are able to run applications that install into the user profile folder.
You need to prevent standard users from running unauthorized applications. What should you do?
A.Create Executable Rules by selecting the Create Default Rules option.
B.Create Windows Installer Rules by selecting the Create Default Rules option.
C.Create the following Windows Installer Rule.Deny C Everyone - %OSDRIVE%\Users\<user
name>\Downloads\*
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D.Create
the
following
Executable
Rule.Deny
-
Everyone
-
%OSDRIVE%\Users\<user
name>\Documents\*
Answer:A
15. All client computers on your company network run Windows 7. The Finance department staff run an
application that collects data from 09.30 hours to 15.00 hours everyday. After data collection, the
application generates reports that contain data aggregation for the day and the previous week. During
report generation, the Finance department staff experience slow performance on their computers. You
discover that the usage of the processor on these computers is between 90 and 100 percent. You need to
reduce the impact of report generation on the Finance computers. What should you do?
A.Set the priority of the application to Low.
B.Set the priority of the application to Real-time.
C.Configure the processor affinity mask to ensure that the application uses all the available processors.
D.Modify the memory settings of the computers to optimize the performance of the background
applications.
Answer:A
16. Your company network has 500 client computers that run Windows 7. Your team consists of 20
desktop support technicians. Two technicians troubleshoot a hardware-related performance issue on a
computer. The technicians obtain different results by using their own User Defined Data Collector Sets.
You need to create a standardized Data Collector Set on a network share that is accessible to your team.
What should you create?
A.Event Trace Data Collector Set
B.Performance Counter Data Collector Set
C.Performance Counter Alert Data Collector Set
D.System Configuration Information Data Collector Set
Answer:B
17. All client computers on your company network run Windows 7 and are members of an Active Directory
Domain Services domain. Your company policy requires that all unnecessary services be disabled on the
computers. The Sales department staff has been provided with new mobile broadband adapters that use
the Global System for Mobile Communications (GSM) technology. You need to ensure that portable
computers can connect to the broadband GSM network. Which service should be enabled on the portable
computers?
A.WLAN AutoConfig
B.WWAN AutoConfig
C.Computer Browser
D.Portable Device Enumerator Service
Answer:B
18. This question is the first in a series of questions that all present the same scenario. For your
convenience, the scenario is repeated in each question. Each question presents a different goal and
answer choices, but the text of the scenario is exactly the same in each question in this series. Start of
repeated scenarioYou are an enterprise desktop support technician for Humongous Insurance. Active
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Directory ConfigurationThe company has two offices named Office1 and Office2. The network contains
an Active Directory forest named humongousinsurance.com. An Active Directory site exists for each
office. The sites are named Site1 and Site2. Server ConfigurationAll servers run Windows Server 2008
R2 and are joined to the domain. The relevant servers are configured as shown in the following table.
The corporate security policy states that all domain controllers must have only the following roles. AD
DSDNS serverDHCP server Network ConfigurationSite1 and Site2 connect to each other by using a WAN
link. Client Computer ConfigurationAll client computers run Windows 7 Enterprise and are members of the
domain. Some client computers are portable computers and some are desktop computers. The
computers do not support hardware virtualization. All computers are configured to receive Windows
Updates from WSUS1. Remote Access ConfigurationUsers can connect to NPAS1 from the Internet by
using all of the VPN protocols that are supported by Windows Server 2008 R2. Fabrikam, Inc. is a
customer of Humongous Insurance. Several Humongous Insurance users work at the Fabrikam office
and access resources on the Humongous Insurance network by using direct VPN connections to NPAS1.
Fabrikam contains several wireless access points. Application ConfigurationAll computers in the finance
department run a custom application suite named App1. Several users in the sales department install an
application named App2. App2 runs as a service and logs on by using the credentials of the user who
installed the application. End of repeated scenario Several users in the sales department report that their
user accounts are locked out shortly after they change their user passwords. You need to minimize the
number of account lockouts that occur after the users change their passwords. What should you instruct
the users to do?
A.Delete all entries from the Credential Manager vault.
B.Change their passwords and then create a password reset disk.
C.Change their passwords and then configure App2 to log on by using a service account.
D.Change their passwords and then log off and log back on to their computers.
Answer:C
19. Start of repeated scenarioYou are an enterprise desktop support technician for Humongous Insurance.
Active Directory ConfigurationThe company has two offices named Office1 and Office2. The network
contains an Active Directory forest named humongousinsurance.com. An Active Directory site exists for
each office. The sites are named Site1 and Site2. Server ConfigurationAll servers run Windows Server
2008 R2 and are joined to the domain. The relevant servers are configured as shown in the following
table.
The corporate security policy states that all domain controllers must have only the following roles. AD
DSDNS serverDHCP server Network ConfigurationSite1 and Site2 connect to each other by using a WAN
link. Client Computer ConfigurationAll client computers run Windows 7 Enterprise and are members of the
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domain. Some client computers are portable computers and some are desktop computers. The
computers do not support hardware virtualization. All computers are configured to receive Windows
Updates from WSUS1. Remote Access ConfigurationUsers can connect to NPAS1 from the Internet by
using all of the VPN protocols that are supported by Windows Server 2008 R2. Fabrikam, Inc. is a
customer of Humongous Insurance. Several Humongous Insurance users work at the Fabrikam office
and access resources on the Humongous Insurance network by using direct VPN connections to NPAS1.
Fabrikam contains several wireless access points. Application ConfigurationAll computers in the finance
department run a custom application suite named App1. Several users in the sales department install an
application named App2. App2 runs as a service and logs on by using the credentials of the user who
installed the application. End of repeated scenario Each day, 100 users in Office2 download a 5-MB
product catalog file from a share on Server1. The network administrator reports that the downloads cause
an excessive load on the WAN link between Office1 and Office2. You need to recommend a solution to
minimize WAN utilization. The solution must not require that additional servers be deployed. What should
you recommend?
A.BranchCache in distributed cache mode
B.BranchCache in hosted cache mode
C.Distributed File System Replication (DFSR)
D.File Server Resource Management (FSRM)
Answer:A
20. Start of repeated scenarioYou are an enterprise desktop support technician for Humongous Insurance.
Active Directory ConfigurationThe company has two offices named Office1 and Office2. The network
contains an Active Directory forest named humongousinsurance.com. An Active Directory site exists for
each office. The sites are named Site1 and Site2. Server ConfigurationAll servers run Windows Server
2008 R2 and are joined to the domain. The relevant servers are configured as shown in the following
table.
The corporate security policy states that all domain controllers must have only the following roles. AD
DSDNS serverDHCP server Network ConfigurationSite1 and Site2 connect to each other by using a WAN
link. Client Computer ConfigurationAll client computers run Windows 7 Enterprise and are members of the
domain. Some client computers are portable computers and some are desktop computers. The
computers do not support hardware virtualization. All computers are configured to receive Windows
Updates from WSUS1. Remote Access ConfigurationUsers can connect to NPAS1 from the Internet by
using all of the VPN protocols that are supported by Windows Server 2008 R2. Fabrikam, Inc. is a
customer of Humongous Insurance. Several Humongous Insurance users work at the Fabrikam office
and access resources on the Humongous Insurance network by using direct VPN connections to NPAS1.
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Fabrikam contains several wireless access points. Application ConfigurationAll computers in the finance
department run a custom application suite named App1. Several users in the sales department install an
application named App2. App2 runs as a service and logs on by using the credentials of the user who
installed the application. End of repeated scenario Humongous Insurance users who work at Fabrikam
report that when they move between different wireless networks, they are prompted to manually
reconnect to the VPN. You need to ensure that the users can automatically reconnect to the VPN when
they move between wireless networks. What should you request?
A.that a network administrator create a CNAME record named AUTODISCOVER in the
humongousinsurance.com DNS zone
B.that a network administrator enable Network Load Balancing on NPAS1
C.that users use only IKEv2-based VPN connections
D.that users use only SSTP-based VPN connections
Answer:C
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