iThinQ Labs

April 2010
Volume 1, Issue 1
Certified RHCVA and RHCX
in the Philippines
iThinQ Labs announces
SDI courses now available
the successful certifica-
tion of Ryan S. Ching as Together with its Malaysian Partners, iThinQ Labs will
Red Hat Certified Virtual- deliver Service Desk Institute (SDI) courses to the Phil-
ization
Administrator ippine BPO market sector. …see page 2
(RHCVA) last February
We are now Cisco Learning
12, 2010 at Red Hat Sin-
Ryan S. Ching now certified
RHCVA and Examiner in RHCX
Associate Partner
gapore, becoming one of
the first to be certified in the Philippines and a few With Cisco’s approval of Cisco Learning Partnership
dozens in the world. He currently works as a
Associate to IT Group Inc. it enables us now to deliver
Division Manager and a Red Hat Certified Instructor Interconnecting Cisco Network Devices (ICND)
for IT Group Inc. RHCVA is the latest Red Hat certifi- courses 1 and 2, a Professional Certification track that
cation, like Red Hat's other acclaimed certification, leads to CCNA and CCDA Certifications.
RHCVA requires passing a hands-on, performance
based exam.
Cisco delivers leadership in providing network equip-

ment and network management to increase internet
Furthermore, last March 11, 2010 Ryan Ching grabs productivity in companies and in communities. It pro-
the certification as a Red Hat Certified Examiner vides word-class business solutions to customers,
(RHCX). He is currently the only locally active RHCX partners and sales teams. Cisco also offers courses
capable of delivering exams to bring Red Hat Certifi- and training programs at all levels to meet the needs
cation to IT Professionals in the Philippines.
of Cisco professionals, partners, employees, and stu-
Welcome iThinQ Labs
dents.
The merging of IT Group Inc. and Q-Linux has made See what Cisco launches: an easy
the combined organizations a strong contender in way to record videos and capturing
meeting the needs of small and midsized businesses photos ...see page 3
looking for cost-effective IT solutions. ...see page 2
www.q-linux.com








training@ithinqlabs.com

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Page 2
iThinQ Labs Today
iThinQ Labs News
Welcome iThinQ Labs
Service Desk Analyst equips the support analyst with
the skills essential to deliver excellent levels of cus-
tomer service and support.
Service Desk Manager provides thorough under-
standing of, and qualification in, service desk man-
agement.
Featured Partners
Q-Linux was rebranded to IThinQ Labs
IT Group Inc. has decided to expand its services in
the training and certification program that will pro-
IthinQ Labs’ partners: UR Solutions (left) and
vide expert training on IT knowledge for systems ad-
Advance Solutions (right)
ministration, end user applications, and IT service
iThinQ Labs starts off the year with new affiliates: UR
and project management.
Solutions, Micro Image and Advance solutions.


After a decade, the training center that was formerly
UR Solutions, an IT solutions provider based in
known as Q-Linux, now iThinQ Labs has served vari-
Makati. They offer IT structure implementation, and
ous businesses and corporations in the Philippines
service implementation for an IT project with sup-
using mostly open source technologies.
port.

Micro Image, a software solutions provider specializ-
With a new name, iThinQ Labs envisions being a
ing in human resource management solutions.
mark of quality training that offers certification pro-
Advance Solutions, engaged in providing innovative
grams “by the experts for the experts.”
products, services and solutions.

Together with these companies iThinQ Labs is set to
The aim to provide outstanding and globally com-
broaden Red Hat and ICND 1 & 2 courses as they are
petitive services, training and professional consulting
to offer these trainings to the market. With this
has been iThinQ Labs focus since the anticipation of
partnership the said companies are now entitled to
Linux and Free Open Source software’s boom in the
resell these trainings.
Philippine industries.

SDI courses now available
Launching of ITIL v3 Foundation
Certificate Course
iThinQ labs offers three SDI courses: Service Desk
Foundation, an introduction of the key concepts,
iThinQ Labs presents ITIL v3 Foundation Course for
skills and competencies. Plus a thorough introduc-
esteemed managers in the Philippines last 22th to
tion to the Service Desk and its importance to to-
the 24th of March at IT Group Inc training center.
day's organization.
...see page 4
3/F, Unit 20, Topy’s Place Bldg. Economia and Industria Sts., Bagumbayan, Libis, Quezon City, Philippines,

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Volume 1, Issue 1
Page 3
Industry News
Red Hat Enterprise Linux 5.5
Cisco on the Flip Slide HD
released
Cisco launches yet an-
other fun and exciting
Released on March 29, 2010, Red Hat Enterprise way to record videos.
Linux 5.5 (RHEL 5.5), Red Hat’s fifth iteration includes From Flip VideoTM
support for Intel Nehalem EX, AMD Opteron (TM) Line comes Flip
6000 Series (formerly codenamed “Magny Cours”) SlideHD bringing that
and IBM Power 7. Enhancements in the performance extra kick and fun in
The Flip Slid HD
of memory-intensive are now given for virtual guests capturing and sharing through videos and photos
with the help of automated and large page support. with everyone. Flip SlideHD has a 3-inch widescreen
Support for Single Root I/O Virtualization (SR-IOV) touch screen that allows you to playback and navi-
offers virtual guests an improved ability to share PCI gates videos and photos in a breeze. The Flip SlideHD
hardware resources and more efficient access I/O is also the first video camera that can store 12-hours
devices, and according to Red Hat, further I/O op-
of HD videos, photos and stuff from Flip Chan-
timizations can help improve flexibility when migrat-
nelsTM; plus it can withstand 4hours of video shoot.
ing virtual guests across physical systems. The RHEL Design your Mino line Flip SlideHD and fit it to your
5.5 update provides a number of virtualization en-
personality by choosing styles from artist, celebrities
hancements, and the support for new servers with and iconic brands or better yet create your own de-
large memory systems allows a larger number of vir-
sign and upload it to http://store.theflip.com/.
tual machines to be deployed on each physical Flip SlideHD Product Specifications:
server.
Color: White/Silver and Personalized
Rosin, L. Citing Websites.IT Knowledge Exchange. Retrived April 6,
2010, from http://itknowledgeexchange.techtarget.com/enterprise-
Recording Time: Up to four hours
linux/rhel55-release/#comments
Storage Time: Up to 12 Hours
Memory: 16GB
Screen: 3-inch wide transflective touch screen
Video Resolution: High Definition; 1280x720
(30fps)
Video Format: H.264, MP4
Battery: Internal Li-ion rechargeable
Battery Life: Up to two hours
TV Output: HDMI Widescreen
Zoom: 2x digital
Audio: Stereo speakers, headset jack
NA, Cited Website. Cisco Launches the All-New Flip Slide HD. Retrieved
April 14, 2010 from http://newsroom.cisco.com/dlls/2010/
prod_041310b.html
Different customization on Flip SlideHD
www.q-linux.com
training@ithinqlabs.com

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Page 4
iThinQ Labs News
iThinQ Labs Today
Launching of ITIL v3 Foundation
Inc., and Allene Gonzales of Automated Technologies
Certificate Course
Inc.

The IT Infrastructure Library (ITIL) offers consistent
and comprehensive documentation of best practices
for IT Service Management. Used by thousands of
organizations around the world, a whole ITIL philoso-
phy has grown up around the guidance contained
within the ITIL books and the supporting professional
qualification scheme.

ITIL consists of a series of books giving guidance on
the provision of quality IT services, and on the ac-
commodation and environmental facilities needed to
ITIL v3 Foundation Course last March 22, - 24 ,2010
support IT. ITIL has been developed in recognition of
iThinQ Labs presents ITIL v3 Foundation Course for
organizations’ growing dependence on IT and em-
esteemed managers in the Philippines last 22th to
bodies best practices for IT Service Management. ITIL
the 24th of March at IT Group Inc training center.
provides a systematic and professional approach to
This event aims to push the expertise of today’s lead-
the management of IT service provision. Adopting its
ers in managing Information Technology Services, IT
guidance offers users a huge range of benefits that
development and IT operations in their own organi-
include:
zations, and in turn heightening the systems here in
reduced cost; improved IT services through the use
the Philippines and fostering compliance with the
of proven best practice processes; improved cus-
International Standard set in ISO 20000 making busi-
tomer satisfaction through a more professional ap-
nesses globally competitive. A European Master Cer-
proach to service delivery; standards and guidance;
tified ITIL Instructor imparts his 24 years of expertise,
improved productivity and improved use of skills and
in which the framework is currently being imple-
experience Improved delivery of third party services
mented by other large organizations in the Philip-
through the specification of ITIL or ISO 20000 as the
pines.
standard for service delivery in services
Participants who attended the course were Rolando
Medrano from the Department of Trade and Indus-
Red Hat Tips and Tricks
try, Ma. Christina Sococ of Philippine Airlines, Bryan
Is the 64-bit x86-64 GDB rpm able to
Makasiar of Globe Telecom, Kevin Stephen Lim of
generate a successful 32-bit core file
Sandman Systems, Weng Cervo of Bayview, Rino F.
using gcore in Red Hat Enterprise Linux
Barcelita of Tao Corporation, Marc Elian Bautista of
4 Update 3?
De La Salle Health Science, Jaie Principe of IT Group
See Red Hat Tips and Tricks at page 7
3/F, Unit 20, Topy’s Place Bldg. Economia and Industria Sts., Bagumbayan, Libis, Quezon City, Philippines,

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Volume 1, Issue 1
iThinQ Labs News
Page 5
ITIL Testimonials
Rino F. Barcelita, Tao Corporation
Jun Medrano, Department of Trade and Industry
The Training is an eye-opener for us about ITIL, the Overall the ITIL training was good, very informative,
business value and benefits that ITIL processes of-
very nice stimulating activity and the instructor is
fers. I strongly believe that ITIL processes can help well verse with the subject matter.
build a stable, strong, resilient, “adaptive” and most
of all customer focused (oriented) businesses.
Weng Gervo, Bayview Technologies Inc.
We sincerely thank iThinQ Labs for this opportunity! The training is informative and good reference to
Andre [instructor] is a good trainer and venue is improve and procedure in our group. I’ll recommend
great!
[ITIL] in our company.

Mark Elwaine R. Bautista, De La Salle Health Sciences
Kevin Stephen Lim, Sandman Software Systems In-
Institute
corporated
The training is successful even this is the first run. I
I can say that this class gives me an insight on how hope IT Group inc. will be successful on this module
an organization should operate. Well done and keep like what you did on RedHat.
up the good work!


Ma. Christina Sococ, Philippine Airlines, Inc.
Jaie Principe, IT Group Inc.
Very good foundation course for ITIL
I feel great when Andre [instructor] started to draw Very educational in terms of running an IT depart-
and explain ITIL through analogy. The game also ment-quality management
helps us understand the process well.
Very interesting. The speaker/ trainor was able to

maintain our curiosity re[garding] the subject mat-
Allene Gonzales, Automated Technologies Inc.
ter. He was able to set examples that everybody can
There was never a dull moment in the 3-day training. relate to, thus a better understanding of the topic.
The instructor made sure there was active participa-

tion by asking questions and doing activities related Brian Makasiar, Globe
to the topic.
Good training- very good facilitator. I think matter

[ITIL] will be very useful at work.
www.q-linux.com
training@ithinqlabs.com

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Page 6
IT Global News and Software Feature
iThinQ Labs Today
Hackers Exploit new Java
one, allowing cut-and-paste between systems. Fur-
Zero-Day Bug
thermore, it synchronizes screen savers so they all
start and stop together and, if screen locking is en-
Another 0-day exploit has been disclosed this last
abled, only one screen requires a password to unlock
week, by Google's Tavis Ormandy on Java vulnerabil-
them all. Syngery is an open source technology and
ity when hackers could run an unauthorized Java
was released under GNU Public License (GPL)
programs on a victim's machine by using a feature

that was designed to let developers distribute their
NA, Synergy, Introduction. Retrieved April 15, 2010 from http://
software. According to Ormandy, all versions of Java
synergy2.sourceforge.net/
for Windows since SE 6 updates to 10 -- which was
released 2 years ago -- are all vulnerable, while other
operating systems running Java are not affected.

Gregg Keizer, Computer World. Hackers exploit new Java zero-day bug.
Retrieved April 14, 2010 from http://www.computerworld.com/s/
article/9175499/Hackers_exploit_new_Java_zero_day_bug
One Keyboard to Many
Workstations
Workstation using Synergy
Synergy lets you easily share a single mouse and key-
board between multiple computers with different
operating systems, each with its own display, with-
out special hardware. It's intended for users with
multiple computers on their desk since each system
uses its own monitor (s). Redirecting the mouse and
keyboard is as simple as moving the mouse off the
edge of your screen.

It also merges the clipboards of all the systems into
Multiple Monitors and laptop using synergy
Linux’ call for growth and en-
hancement finally reached the 3D
game industries and now more
and more online games are being
A feature that allows multiple workstations on a single
supported by it. ...See Games for Linux at page 8
keyboard
3/F, Unit 20, Topy’s Place Bldg. Economia and Industria Sts., Bagumbayan, Libis, Quezon City, Philippines,

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Volume 1, Issue 1
Page 7
Tips and Tricks
Red Hat Tips and Tricks
How do I enable HTTP V1.1
Is the 64-bit x86-64 GDB rpm able
pipelining under Mozilla Firefox? to generate a successful 32-bit
The technique used here enables
core file using gcore in Red Hat
the HTTP V1.1 Pipelining ability
Enterprise Linux 4 Update 3?
which is disabled by default.
Since most web servers can now
No. The 64-bit x86-64 GDB rpm provided in the dis-
handle V1.1 connections and it is
tribution (Red Hat Enterprise Linux 4 Update 3) is not
a negotiated ability, it should not
cause any problems. Note that this does not
currently capable of creating successful core files for
change the maximum number of parallel connec-
3 2 - b i t
a p p l i c a t i o n s
w h e n
u s i n g
tions (which is a de-facto standard of 4) it merely
GDB's gcore command. It's capable, however, of
enables the ability to preserve those connections
reading 32-bit core files.
and make multiple requests using them rather
than the setup/fetch/destroy for each item.

Note: Considerations are in place to address this
1. Type "about:config" into the address bar and hit
return. Scroll down and look for the following en-
limitation in a future Red Hat Enterprise Linux 4 up-
tries:
date.
network.http.pipelining

Marisol Martinez. Red Hat Tips and Tricks. Is the 64-bit x86-64 GDB
network.http.proxy.pipelining
rpm able to generate a successful 32-bit core file using gcore in Red
network.http.pipelining.maxrequests
Hat Enterprise Linux 4 Update 3?. Retrieved April 16, 2010 from http://
www.redhat.com/magazine/021jul06/departments/tips_tricks/
2. Alter the entries as follows:
How do I recover a bzip2 file?
Set "network.http.pipelining" to "true"
In order to recover a bzip2 file, follow these
Set "network.http.proxy.pipelining" to "true"
steps:
Set "network.http.pipelining.maxrequests" to
1. Test the integrity of the bzip2 file by typing
some number like 30. This means it will make 30 re-
the following command:
quests at once.
bzip2 -t [filename]
3. Lastly right-click anywhere and select New-> Inte-
2.
If the input is corrupted, run the command:
ger. Name it "nglayout.initialpaint.delay" and set its
bzip2recover [filename]
value to "0". This value is the amount of time the 3. Lastly, run:
browser waits before it acts on information it re-
bzip2 -dc rec*file.bz2 > [recovered_data]
ceives.


Yew Wei Tan. Red Hat Tips and Tricks. How do I recover a bzip2 file.
Justin Payne. Red Hat Tips and Tricks. How do I enable HTTP V1.1 pipe-
Retrieved
April
16,
2010
from

http://www.redhat.com/
lining under Mozilla Firefox?. Retrieved April 16, 2010 from http://
magazine/021jul06/departments/tips_tricks/
www.redhat.com/magazine/021jul06/departments/tips_tricks/
www.q-linux.com
training@ithinqlabs.com

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Games for Linux
Open Arena
Globulation 2
Have you ever played an FPS as a furry? If that ques-
This is a turn-based strategy game with a fantasy
tion intrigues you, then by all means, download
theme, according to the official website. You'll build
Open Arena. With a huge selection of characters to
your own army of fantasy creatures (elves, dwarves,
choose from and some awesome guns, you'll have a
etc.) and beat the life out of any armies that oppose
blast. Note: this game is violent and contains content
you, all while trying to reclaim the throne of Wes-
offensive to some--the official website suggests that
noth (or any of the other storylines you choose to
it may not be appropriate for kids under 17 years
follow).
old.
GAMES AND COMICS
Word Hunter
Comics
N
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G
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A
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Q
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V
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B
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W
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APACHE
HERD

NETSCAPE
CORONEL
JOOMLA
LINUX
GNU

ORACLE
TUX
3/F Unit 20, Topy’s Place Bldg. Economia and Industria Sts., Bagumbayan,
Libis, Quezon City, Philippines, 1110
+632.636.0576
+632.439.5745
+632.437.3583
+632.635.6739
www.q-linux.com








training@ithinqlabs.com

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