Jaguar Cars and Land Rover

Jaguar Cars and Land Rover




Worldwide Delivery Process

Claims Management Procedure

Procedures: JL00002 & JL00004
GIS: 25.03





2nd January 2007







Prepared by



PoundGates Vehicle Management Services Ltd

Suffolk House, 3 Sorrel Horse Mews
Ipswich, Suffolk,
IP4 1LN, United Kingdom



Tel + 44 (0)1473 216406

Fax + 44 (0)1473 346094

Email jaguarlandrover@poundgates.com

Website www.poundgates.com








Accredited to ISO9001:2000
Authorised and Regulated by the Financial Services Authority

---

Jaguar and Land Rover







Contents






1. Flow Chart of Process

Page 3




The flow chart is a simple overview guide to how the process works.


This can be used as a quick referral point to establish which section


of the process should be fol owed.







2. Worldwide Delivery Procedure

Page 4






The procedure provides instructions on what to do on receipt of a


vehicle and how to submit a claim to PoundGates in the event of


transit damage being identified.








3. Delivery Inspection Standard
Page 7



The inspection standard is a guideline to help you establish if your


claim relates to transit or non transit damage.

































- 2 -

---

Jaguar and Land Rover



Flow Chart of Process





























- 3 -

---

Jaguar and Land Rover


Worldwide Delivery – Claims Management Procedure

INTRODUCTION
Transit damage liability is provided by Jaguar Cars Ltd and Land Rover for their overseas shipments of vehicles dependant upon
the Terms of Sale. The liability is against “Al Risks” of loss or damage from the time leaving the UK factory to the point of delivery
to the receiver. In order for a claim to be substantiated there has to be an accidental damage or loss.



SECTION 1
RECEIVING VEHICLES

1.1
Immediately after discharge from the vessel at the first point of rest at the quayside, a ful transportation damage inspection MUST
be carried out to assess the condition of the vehicle in accordance with the Jaguar and Land Rover Standard. These are available
on request.


The inspection MUST be carried out whilst the vehicle is in a transit condition. Washing of the vehicle, removing vehicle protection
and al PDI activity is prohibited until the inspection is completed.

1.2
The inspection arrangements must be completed on a joint basis between the shipper and receiver.



SECTION 2
IF THE VEHICLE HAS TRANSIT DAMAGE


In the event of transit damage being identified…

2.1
The inspection report must list al vehicles with transit damage identified against each appropriate chassis number.

2.2 Against each damaged item, the inspection must state:

Panel damaged
e.g. Rear Bumper

Type of Damage
e.g. Scratch, Dent, Chip

Repair Type
e.g. Paint, Polish, Touch Up

Cause of Damage
e.g. SST – Some stage in transit, NT – Not transit

2.3 An estimate of repair must be provided for each damaged item per vehicle noted. This must include:

Labour

Parts

Paint and Materials

2.4 Once the inspection is completed, the report must be forwarded to PoundGates immediately in order to support future claims.


IMPORTANT

Manufacturing items wil not be accepted as transit damage. Please see ‘Delivery Inspection Standard’ for guidance.



SECTION 3
ESTIMATES EXCEEDING $1,800


3.1 If the estimate repair cost exceeds £1,800, or equivalent in local currency, the receiver must contact PoundGates immediately to
confirm if an independent assessor’s report is needed to verify the claimed amount.

3.2
PoundGates wil arrange for the independent assessor to attend and wil settle the costs directly.


IMPORTANT


Repair work MUST NOT commence before this survey has been completed.








- 4 -
Procedure no.
JL00002
GIS Record
25.03
Issue Date
November 2006
Official
S+12

---

Jaguar and Land Rover


Worldwide Delivery – Claims Management Procedure


SECTION 4

OUTSOURCED REPAIRS

4.1
Where the receiver has outsourced the repair, the outsourced repairer’s costs must be settled directly by the receiver.


4.2
The receiver must then raise an invoice for repair costs, excluding VAT, to PoundGates, including a copy of the outsourced
repairer’s invoice.



IMPORTANT

Should a claim be sent to us without the outsourced repairer’s invoice attached, the claim wil be rejected.




SECTION 5

PRESENTATION OF CLAIMS FOR PAYMENT

5.1
Immediately after the repairs have been completed and within 90 days of the delivery of the vehicle, the claim MUST be forwarded

to the fol owing address via post and the invoice addressed to either Jaguar Cars Ltd or Land Rover, dependant on which

manufacturer the repair invoice relates to.



Jaguar Cars Ltd
Land Rover

c/o PoundGates Vehicle Management Services Ltd
c/o PoundGates Vehicle Management Services Ltd

Suffolk House
Suffolk House

3 Sorrel Horse Mews
3 Sorrel Horse Mews

Ipswich, Suffolk, IP4 1LN
Ipswich, Suffolk, IP4 1LN




United Kingdom
United Kingdom







IMPORTANT

Please ensure to include your banking details with the invoice, in order for prompt payment to be made.
5.2 Al claims submitted MUST be supported by the folowing documentation.
• Original repair invoice excluding VAT or local equivalent
• Outsourced repairer’s invoice, where appropriate (this refers to Section 4)
• Copy of the Bil of Lading
• Copy of the inspection report

5.3
The repair work and amount claimed MUST relate to the preliminary damage and repair estimate advice emailed/faxed to
PoundGates VMS Ltd. Approved Jaguar Land Rover repair times (or other agreed times) MUST be used for al work undertaken.





SECTION 6

CONTACT POINTS

6.1
Should you have any questions or queries regarding the process please contact the fol owing:


PoundGates Vehicle Management Services Ltd

Suffolk House




Tel:
+ 44 1473 216406

3 Sorrel Horse Mews
Fax:
+ 44 1473 346094


Ipswich, Suffolk, IP4 1LN



E-mail: jaguarlandrover@poundgates.com

United Kingdom




Web:
www.poundgates.com



SECTION 7

IN THE EVENT OF A COMPLAINT

7.1
Should you have a complaint relating to the handling of your claim please contact us.

7.2
We shal respond within 2 working days to acknowledge your complaint, advise who wil be dealing with your complaint and when a
more specific response can be anticipated.

7.3
We wil aim to respond to your complaint with a specific response within 5 working days.



- 5 -
Procedure no.
JL00002
GIS Record
25.03
Issue Date
November 2006
Official
S+12

---

Jaguar and Land Rover


Worldwide Delivery – Claims Management Procedure

SECTION 8

ENDORSEMENTS


Any applicable endorsement to this procedure wil appear here.

Endorsements:-
None 01/11/2006




IMPORTANT

Failure to comply with this procedure wil result in the rejection of your claim in part or in ful .






















- 6 -
Procedure no.
JL00002
GIS Record
25.03
Issue Date
November 2006
Official
S+12

---

Jaguar and Land Rover


Delivery Inspection Standard

Transit Damage Inspection Guidelines

This document is a guide to help you establish if your claim relates to transit or non transit damage. ‘Transit’ items
must be claimed via PoundGates and ‘Manufacturing’ items via Jaguar and Land Rover.

In accordance with Section 1 of the European Delivery Process, the inspection MUST be carried out immediately
upon arrival at the designated premises whilst the vehicle is in a transit condition.

Washing of the vehicle, removal of vehicle protection and al PDI activity is prohibited until the inspection is completed.




Damage Categorisation
Damage Description
Transit
Damage
Manufacturing
1.
Al damage as a result of an impact during transportation.
2.
Manufacturing production press marks, wavy panels, plastic molding defects, incorrect
build.

3.
Paint damage that is visible with al the doors, tailgate/boot and bonnet closed.
Paint damage to driver’s door edge, sil where not protected.

4.
Paint damage that cannot be seen with al the doors, tailgate/boot and bonnet closed.
5.
Paint chips caused during transit.
6.
Paint chips on the edge of panels that are a direct result of an adjacent panel touch or
caused during build at factory.

7.
Blemishes on unpainted bumpers or unpainted exterior trim that cannot be detected by
touch. Paint colour mismatches.

8.
Al damage/scuff marks on bumpers or exterior trim that can be detected by touch.

9.
Glass damage including exterior scratches, broken, cracked windows, lights, indicators.

10.
Interior scratches on window glass, lights, indicators, windscreen stress cracks/explosions.

11.
Al missing items stored in sealed areas or in under body locations.

12.
Loose items where broken seals are reported.
13.
Damage to interior components out of the reach of the driving position.
14.
Damaged to interior items within the reach of the driving position.
15.
Al damages under film / protective wax.
16
Soiled interior components that are within reach of the driving position.
17.
Soiled or damaged interior components that are not within reach of the driving position.
18.
Tyre sidewal damage, wheel trim where fitted, nail in tyre, tyre tread damage.
19.
Dents and scratches on al oy wheels of a transit nature.
20.
Dents and scratches on al oy wheels caused during build at factory.

21.
Bird lime and air borne contamination.

- 7 -
Procedure no.
JL00002
GIS Record
25.03
Issue Date
November 2006
Official
S+12

---