Latest 642-165 exam training materials and study guide

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Exam : 642-165
Title
: Unified Communications
Contact Center Express
Implementation(UCCX)
Version ：demo
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1. Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer:
2. which three tasks are supported by the cisocsuperbisor desktop?
A. push a web page to an agent’s cisco agent desktop
B. chat with a agent
C. log in an agent
D. change an agent’s state to ready
E. send an email to an agent
Answer:
3. A preview out bound dialer uses which source and destination resources?
A. A CTI port to the customer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port agent then redirected to the customer
Answer:
4. Presence integration is a cisco unified CCX teature available in which of these
packages?
A. premium,enhanced,and standard
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B. premium only
C. premium with high availablility only
D. premium and enhanced
Answer:
5. Which step would you sue to get information about the numbet of contacts currently in
queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer:
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