LPO- Case Studies

CASE STUDIES
Challenge I
The Client is a large law firm specialized in Veterans affairs. The law firm had to file an
Appeal for its client against the Board of Veterans Affairs decision. The particular veteran
had a database of about 10000 pages including his service and medical records. The Appeal
was to be filed within 3 days from the day the records reached the offshore office. The task
assigned was to develop the statement of facts of the appeal from the records. The
challenge lied in the fact that the statement of facts is to be chronologically arranged which
required scrutiny of each page within 8 hrs to allow a room for review and quality control.
Moreover, most of the pages were handwritten and thus, were too difficult to decipher.
Solution
Four attorneys were deployed for reviewing the records with 2500 pages each and a target
line of 400 pages per hour. The reviewing attorneys went through each document,
highlighting the relevant facts and bookmarking them with the date available on the page.
Each attorney arranged the allotted pages in a chronological order. The task was completed
within 7 hrs. The next step was to club the bookmarked records and rearrange the
chronology. Thereafter, the statement of facts was written following the chronological order
and noting the highlighted text. The review team took over the process, and checked if all
the important and specific records are being properly mentioned in the summary. The
quality control team checked the summary for grammar, punctuation, spacing and other
requirements for drafting appeal. The statement of facts was completed, reviewed and
transmitted to the client on the next day of receiving the request. The work product of
exceptional quality was completed in 50% of the time it would have taken to be done in the
U.S. and at 65% the cost.

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Challenge II
The client wanted to have a complete awareness of the laws governing the termination of
parental rights in all the 50 states. The client needed the information in the form of a
survey within 5 days. The challenge was that termination of parental rights is a really vast
area consisting of voluntary termination and involuntary termination.
Solution
A team of 5 attorneys were assigned with the research and drafting task each with 10
states. The research time given was one hour per state. After completing the research on
all the fifty states, a team meeting was conducted to draft a template on which each state
law is to be provided. The attorneys followed the format of the template in providing the
laws of each state. An introductory part and a concluding part was also drafted. The
completed work of all the 5 attorneys were clubbed together as a survey and was handed
over to the review team. The review team checked if all the instructions of the client are
complied with in the research. Thereafter, the quality control team checked the entire work
for grammar, punctuation, sentence structure, citations and other drafting essentials. The
multi-jurisdictional survey was successfully completed and transmitted to the client before
the deadline.
Challenge III
The client is a large Automanufacturer involved in a mass tort litigation. The legal
department of the client wanted to get voluminous depositions summarized and digested for
making it easy and fast to refer for trial. There were 15 volumes of depositions consisting
of 1000 pages each.
Solution

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Five Attorneys were deployed for summarizing depositions with 3 volumes each. A standard
template for line by line summary was created to be followed. The attorneys worked on the
records to summarize 10 pages to one page in 40 minutes on an average. The summary
was done according to the specific requirements of the client. The quality control team
checked for the compliance of instructions. The entire summary was reviewed for
readability and factual adherence. The work product was transmitted to the client on the
30th day of request.
SBL, an ISO 9001 quality certified IT enabled service provider specialized in Business
process Outsourcing in India with offices in UK, India, Norway, USA and Australia. SBL BPO
which is a part of SBL, offers legal services like Legal process outsourcing (LPO) and Legal
research services.

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