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Customer service is first and foremost that a customer comes in contact with. Thus without proper control of the agent desktop, you're not in control of the experience your customers are receiving.
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Whether your contact center handles sales, customer service, collections or technical support, chances are you are intensely focused on the Customer Experience while trying to balance the competing ...
Join experts, our guest Kerry Bodine, Vice President, Principal Analyst at Forrester Research and Vikas Nehru, Vice President of Product Marketing at KANA, to better understand many common customer ...
Brandon, FL (Law Firm Newswire) September 23, 2011 – A recent phone call that Brandon divorce attorney Joshua Law received reminded him of the importance of filing for divorce first. The ...
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A few weeks ago, I met with a client that worked from home and had a home office. Her office consisted of a desk on one wall that held her laptop computer, an extra flat screen monitor, a phone, and ...
www.northfacemvp.com Women of all ages certainly choose th...
KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver ...
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