This is not the document you are looking for? Use the search form below to find more!

Report home > World & Business

Managing Conflict at Work Training Course

0.00 (0 votes)
Document Description
Workplaces are full of conflict. Conflict occurs between team members, between those of different teams and departments, between management and lower level staff and between the front-line and the external environment - the client/customer. This one-day event tackles conflict and provides attendees with a toolbox of skills for reducing, managing and negotiating conflict.
File Details
  • Added: July, 01st 2010
  • Reads: 549
  • Downloads: 5
  • File size: 1.00mb
  • Pages: 2
  • Tags: managing conflict at work course, managing conflict at work training singapore, hong kong managing conflict at work training, courses in asia on managing conflict at work
  • content preview
Submitter
Embed Code:

Add New Comment




Related Documents

Importance and Advantages of mobile repair training courses Keyword: cell phones repair course, online cell phone repair training course

by: jorden2908, 1 pages

Today, many seminars held on the roadside and various venues and attending to those seminars sometimes prove to be very useful and sometime it’s wastage of time. Today, everyone uses mobile and ...

Have a Microsoft Word Training Course And Learn How To Create Dynamic Word Documents

by: curtenywooler, 1 pages

Undergoing a microsoft word training course, therefore, is thoroughly recommended. It makes one proficient in formatting and editing documents to such a degree that work efficiency greatly increases, ...

MYOB Training Course

by: alveendavies, 1 pages

http://www.creativementor.com.au/myob-training-courses.html - With myob training course you will be able to make the most out of the software you are planning to purchase.

Have A Command Over Your Accounting Skills With Myob Training Course!

by: steonmartin, 1 pages

http://www.creativementor.com.au/myob-training-courses.html - If you are thinking to enhance your accounting skills, then myob training course can be one of the best options to choose.

Seven Best Ways to Handle a Mistake at Work

by: trainhr123, 2 pages

The same strategies for handling any crisis apply to the discovery that YOU have made a mistake. Obviously, the first step is to correct it, if you can. Then you may not need any well-thought-through ...

Democracy at Work? The Lessons of Donald Trump and The Apprentice

by: shinta, 30 pages

In the popular TV series, The Apprentice (NBC), ideas about a particular American corporate identity are played out and reified for the television viewing public. The Apprentice ...

2010 Global Summit Of Women "Managing Difficult Conversations at Work"

by: marielle, 7 pages

2010 Global Summit Of Women "Managing Difficult Conversations at Work"

How to stay motivated at work ?

by: hakem, 19 pages

How to stay motivated at work ?

How To Go Green At Work

by: ludwig, 13 pages

How to Go Green at Work: 10 Simple IdeasDid you know that small actions can create big change especially when it comes to the environment? Here are 10…

Content Preview


www.psyasia.com
PsyAsia International's
MANAGING CONFLICT
AT WORK COURSE

Introduction
Workplaces are full of conflict. Conflict occurs between team members, between those of
Facilitators
different teams and departments, between management and lower level staff and between

the front-line and the external environment - the client/customer. This one-day event tackles
All of PsyAsia's public courses
conflict and provides attendees with a toolbox of skills for reducing, managing and
are facilitated by experienced
negotiating conflict.

cross-cultural organisational
COURSE DETAILS
psychologists who hold

registration with professional
bodies in Australia or the UK,
Who is this course for?
as well as locally in Hong
The course has been designed to be applicable to any level of employee within an
organization and, in fact, the more that different levels are represented, the more dynamic
Kong and/or Singapore.
and interesting the explorations and discussions become. That said, we can customize the

course as necessary to be more meaningful to a particular group. For example, previous
Course Fees
clients have been interested in only training their executives. Armed with an understanding

of what these people do via the initial organizational meeting, we can ensure that our
Course fees are subject to
facilitators cover the most pertinent and salient issues specific to any group.
change and promotional

periods, so please consult our
Aims & Objectives
website for up-to-date fee
At the end of the course, delegates will have a fuller understanding of what conflict is, their
details.
conflict style and conflict management style as well as those of others. They will be able to

effectively prepare for negotiation and use their communication skills to reduce conflict and
misunderstanding in the workplace. The above is achieved by way of presentations, written
Public Courses
exercises and practical small group exercises facilitated by experienced organizational

psychologists.
PsyAsia’s public courses run

throughout the year at
Length
intervals subject to demand in
In-house courses may be one full day or two half-days. When run as a public course, the
Hong Kong and Singapore.
Managing Conflict at Work course fills one day.
Please check our website's

training pages for current
Content
courses.
A full outline of the course content is provided overleaf. Participants all receive a detailed
http://training.psyasia.com
course manual/workbook that enables them to keep a permanent record of the course and
http://dates.psyasia.com
exercises. This is used for follow-up action plans and subsequent reviews. Furthermore, a
pre-course online psychometric assessment facilitates confidential personal exploration and

meaning during the course.
Telephone and email contact details at:
www.psyasia.com/contact.php
Course and content design strictly © PsyAsia International Pte. Ltd.



www.psyasia.com
PsyAsia International's
MANAGING CONFLICT
AT WORK COURSE


What our delegates


Full Course Content
think...
Useful for both work and private
• Defining conflict
life.
Pres. Director, PT ING Securities
Indonesia
• Types of conflict
Good for understanding yourself

and current issues.
Open conflict vs. hidden conflict
LeeTran Cheung, AM, HR
ING Bank
• Good and bad conflict
Worth attending if the skills and
strategies are put to practice.
• Reasons why conflict occurs
Ong Lily, Head FM Middle Office Asia
ING Bank

• Stages of conflict
An excellent refresher with well
conceived and useful practical

work.
Conflict Resolution Style Questionnaire
Toh Siew Choo, VP, HR
ING Bank N.V. Singapore Branch


The role of communication in conflict resolution
Good balance of theory and
practices.

Choy Mei Kuen, VP Regional Finance
Active listening
INFG Singapore
• Paraphrasing
Puts the relevant skills into my
hands to apply in ING.
Daniel Tong, VP Information Protection and
• Powerful questions
Business Continuity Management
ING Bank N.V. Singapore Branch
• Body language
This course gives me useful tips
and insights into managing

conflicts.
Seven steps to ironing things out
Joan Lee, Manager
ING Bank N.V.
• The conflict/opportunity test

It is useful, especially for
headstrong people who is bad in
• Johari windows in conflict
managing conflicts.
Anonynmous
ING Bank
• Aiming for win-win
Interesting subject. Pre-course

exercise was helpful to know
Conflict and its resolution
myself better.
Vice president
• Action plan for the future
ING Bank
The pace and practical exercise is
excellent, especially the role play
Anonymous
ING Bank
Telephone and email contact details at:
www.psyasia.com/contact.php
Course and content design strictly © PsyAsia International Pte. Ltd.

Download
Managing Conflict at Work Training Course

 

 

Your download will begin in a moment.
If it doesn't, click here to try again.

Share Managing Conflict at Work Training Course to:

Insert your wordpress URL:

example:

http://myblog.wordpress.com/
or
http://myblog.com/

Share Managing Conflict at Work Training Course as:

From:

To:

Share Managing Conflict at Work Training Course.

Enter two words as shown below. If you cannot read the words, click the refresh icon.

loading

Share Managing Conflict at Work Training Course as:

Copy html code above and paste to your web page.

loading