NVQ & SVQ Diploma in Beauty Therapy Level 3 Sample Unit G8 (draft sample material)

Section2Develop and maintain your effectiveness at work26Unit G8Develop and maintain your effectiveness at workWhat you will learn:G8.1 Contribute to the effective use and monitoring of resourcesG8.2 Meet productivity and development targets27 Level 3 Beauty TherapyDevelop and maintain To make sure the end-of-year audit is correct with your effectiveness at regard to items that may be offset against tax due from the business.work If you are aware of any shortages of tools or equipment you should report them immediately to the designated The resources covered within this part of the unit are:person within your salon. This will ensure the smooth running of the salon and avoid unnecessary problems stock controlsuch as clients being kept waiting because the required tools and equipmentequipment is already in use. human resources (people) time.Human resourcesUnit G8Tools and equipmentThe people that work in the salon should be a valuable asset to any business. However, for the salon to remain Salon tools and equipment are monitored in the same profitable, this means employing the right people for way as salon and retail products. The main difference the right job and ensuring that they are provided with is that stocktaking of tools and equipment should be all the training needed to carry out the role. If this carried out less frequently; tools and equipment should does not happen it may lead to client dissatisfaction last longer provided they are properly maintained and resulting in loss of clientele, negative publicity and/or only used for business purposes. To ensure the optimum litigation (see the Sale and Supply of Goods Act 1994, Devlife expectancy of electrical equipment you should make page 12). A therapist carrying out the duties of a junior (on a therapist’s pay) would not be cost effective as the elop and maintain your effesure you are complying with the Electricity at Work Regulations (refer to page 123 for further information).therapist would not be bringing sufficient revenue into the salon to cover their wages.It is important to monitor the levels of tools and equipment in the salon for several reasons:Think about it To ensure the correct number of working items If you employ a ‘Saturday junior’ you need to check that are needed for the smooth running of the your local bylaws. Do you need a licence to employ salon (some may be out of use, either broken or people under 16?awaiting repair) To calculate if the levels need to be increased The table below shows a common resource problem to meet the demands of the salon (if there are more and possible solutions.ctivtherapists employed, more equipment will be needed)Resource OutcomeSolutioneneproblemss aTherapist A whole Try to share out the work phones in column of amongst the other staff (with t worksickclients have similar levels of competency)no therapistTelephone clients, explain the situation, then reschedule where possibleCancel appointments (this should be a last resort)All staff should have good working conditions as laid down in law, examples of which are the Working Time All salon equipment should be regularly checked and maintainedDirective and The Health and Safety at Work Act.28The workplace environment – Beauty TherapyTimeGood time management involves working out the amount of time each treatment needs. There are a Time is another valuable resource in the salon number of things that you will need to take into account.environment. It is essential that all staff make good use of their time at work as time is money! All the services carried out in the salon are priced to include the cost of time to discuss materials (products, electricity, water, etc.) and the time aftercareit takes to complete the service. It is essential that you are able to carry out all salon services in a commercially time to get time to get viable time and, by doing so, you are fulfilling part of undresseddressedyour obligations under the Sale and Supply of Goods EACH CLIENT Act 1994.NEEDS: consultation For your Portfoliotime to pay timeand purchase Your awarding body has set timings for technical productsservices that are deemed commercially viable. Are time for the you aware of these timings? If you are not, you should treatmentspeak to your tutor or assessor and ask them for this information.Calculating how much time is needed for individual treatmentsUnit G8(1)(2)(3)(4)(5)TIMESUSANYASMINLOUISEHAYLEIGHt work9.00MRSAUSTINMISS ALLENMISS BROWNMR SIMONSss aPHONE 823181PHONE 631212PHONE 761047PHONE 471151ene1/2 LEGWAXACRYLIC NAILSWEDDINGFULL BODY9.30MRS WOOLFORD FULL SETPAMPERMASSAGEctivPHONE 621148FULL BODY10.00MASSAGE10.30MRS J. STREETMRS SINGHPHONE 521683PHONE 821356EYELASH PERMEYELASH ANDelop and maintain your effe11.00MRS K. GAROGHAN MISS COLLINSBROW TINTDevPHONE 356987PHONE 712185AROMATHERAPY BRIDAL MAKE-UP11.30CANCELLEDBACK MASSAGEA salon appointments book29 Level 3 Beauty Therapy My storyTime is moneySylvie worked as a therapist in a busy salon. Every Friday she carried out a full column of treatments. The salon allocated commercially-accepted times for each treatment. Despite the amount of work she carried out, she still needed to earn more commission each week (as her expenses were more than her Unit G8income). On looking through the appointment book, she noticed that the way her appointments had been booked, she sometimes had more than enough time to complete each client. She then realised that if her clients were rescheduled, she could actually do another three clients each Friday and still have a lunch break! Sylvie explained this to the salon receptionist and asked her to reschedule all her clients (as far as she was able) to maximise her opportunities to meet her targets and increase her commission.Dev• Was this Sylvie’s responsibility?elop and maintain your effe• Whose responsibility is it to ensure that all working time is utilised to the full? The table below shows some common time problems and their solutions.Resource problemPossible causesOutcomeSolutionTherapist is continually Therapist is not up to speedAll other clients kept Enlist the help of other running behind schedulewaiting, leading to client members of staff to take over dissatisfactionone of the clients or assist ctivthe therapist in order to help enethem catch upss aJunior member of staff is May cause unnecessary Junior needs retrainingnot fulfilling their own job friction between the therapist t workrole effectively, causing and the juniorunnecessary problems for the salonInstructions from the Therapist may not meet Therapist needs retraining therapist are unclear or productivity targetspoorly timedSome common time problems and their solutions30The workplace environment – Beauty TherapyIn some instances, it may be necessary to allow the therapist more time per client when booking appointments, depending on the speed and experience of each individual. It may also be that the therapist needs retraining in certain areas to enable them to get up to speed.Unit G8Observation can form part of on-the-job trainingt workAssessment guidancess aeneWhat your assessor is looking forctivYou must demonstrate in your everyday work that you have met the standards for contributing to the financial effectiveness of the business.You will have to prove to your assessor that you can competently:• Monitor and effectively use resources (human, stock, tools and equipment and time)• Set and achieve productivity targets for retail sales, technical services and development targets for your own personal elop and maintain your effelearning.DevYou will be assessed once on your contribution to the monitoring and effective use of resources. The rest of your evidence is most likely to come from documentary evidence that you have assembled in your portfolio. You are not allowed to use simulated activities as part of your evidence.31