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# PERSONNEL TRAINING IS A KEY COMPONENT TOWARDS ACHIEVING PROFESSIONAL EXCELLENCE AND QUALITY IN THE HEALTHCARE PROVIDED BY THE ANDALUSIAN HEALTH SERVICE (SAS)

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PERSONNEL TRAINING IS A KEY COMPONENT TOWARDS ACHIEVING PROFESSIONAL EXCELLENCE AND QUALITY IN THE HEALTHCARE PROVIDED BY THE ANDALUSIAN HEALTH SERVICE (SAS)
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PERSONNEL TRAINING IS A KEY COMPONENT TOWARDS ACHIEVING PROFESSIONAL EXCELLENCE AND QUALITY IN THE HEALTHCARE PROVIDED BY THE ANDALUSIAN HEALTH SERVICE (SAS)Authors: Gómez, S; Morián, MJ; Burgos, R.Directorate General for Personal and Professional Development. Servicio Andaluz de SaludAndalusian Health Service. Health Deparment. Andalusian Government.CONSEJERÍA DE SALUDTraining service. e-mail: susana.gomez.sspa@juntadeandalucia.esINTRODUCTION OBJECTIVEThe SAS training is an essential Offer a general view of the SAS training investment and development instrument to get a permanent updating of employees and the evolution of this training during the last years, in of knowledge, modernization of connection with budget, activities, hours and number of participants. procedures, to provide incentives, and continuous improvement of sanitary professional skills. DATA AND METHODData from the Human Resources software of the SAS. In our organization training is based on the professionals and it is focused to Cross sectional descriptive analysis of Continued Training (CT) activities satisfy necessities, requests and health 2005-2008.expectations of citizens. RESULTSINVESTMENT IN CONTINUED TRAINING 2005-2008PROGRAM BUDGET 41B: TRAINING AND TEACHING 2005-2009INCREMENT Nº ACTIVITIES/ HOURS TC 2006-2008NUMBER OF PARTICIPANTS 2005-2008€ 12.000.000176.485 €€ 180.000% 60300.00010.712.936 €154.592 €9.964.057 €160.000258.11210.000.00050250.0008.650.385 €140.0008.045.402 €8.000.000117.183 €120.000200.000106.574 €111.255 €40178.36025%100.00039%150.3066.000.00030150.00080.00026%118.9254.000.00060.00020100.00040.0002.000.00024%1050.00020.00014%14%00002005200620072008200520062007200820092006200720082005200620072008% Increment7,52%15,19%15,19%% on Total Budget SAS1,59%1,48%1,47%1,77%1,96%% Increment26,39%18,66%44,71%% Increment Nº HOURS% Increment Nº ACTIVITIES% Increment4,39%5,33%31,92%14,16%Note 1. The investment include: Material, Managment and teaching, Expences of the participants, Colaboration agreement. Note 2. The investment include Funds MAP y ESF (European Social Fund).Note 3. Indirect costs not included: Substitution of employee in the job place.CONCLUSIONS> Currently, investment training has suffered a slow-down. > Important increment of activities and number of participants.> There is a tendency to reduce the number of hours in training activities. “Shorter courses and more practical”. > Work place starts to be the place to receive training. > E-learning continues increasing.> 56% of the training activities are aimed at medical and nursing graduates. In 2009 it shows an increase of over 5% in the training of medical graduates.> SAS has invested over 37 millions of € in the development of its professionals in the period 2005-2008, and in this way the Public Sanitary System of Andalusia is one of the biggest suppliers of CT for sanitary professionals in Spain.LESSONS LEARNED • Promote collaboration with other National and International Institutions.• Stimulate impact evaluation and profitability training (Return of the investment: ROI)• Foment the use of new training resources: Second life, Knowledge communities, blogs.• Implement methodologies training innovators: exchange programmes, training stays, rotations, training portfolio.• Incorporate tools for detection of necessities: competitions maps of the position, self-evaluation. “Development professional Individualized”: The Professional is the director of his own learning process.• Facilitate the accreditation of activities, programs and training units as part of Quality Assurance in the training process.References used:1.- Memorias SAS 2005-206-2007-2008. http://www.sas.junta-andalucia.es/publicaciones. (Acceso 01/03/2009)2.- Cifras y Datos 2008. Servicio de Planificación económica. Consejería de Salud. 3.- Informe Élogos: ‘El estado del arte de la formación’. www.elogos.es (Acceso 05/03/2009) Servicio Andaluz de Salud4.- Ministerio de Sanidad y Consumo. http://www.msc.es/profesionales/formacion CONSEJERÍA DE SALUD (Acceso 07/03/09)

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