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Samsung mobile phone: SRS Unlock and Repair Manual

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Samsung mobile phone: SRS Unlock and Repair Manual
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  • Added: April, 20th 2011
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  • Tags: samsung mobile phone, srs unlock, repair manual
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by mobile device on December 20th, 2012 at 12:38 pm
I have a Samsung too but I never had problems with it. It works great and it has many apps. If I had to buy a cell again I would buy a Samsung again.
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SRS Unlock and Repair Manual
Page 1 of 23
SRS Unlock and Repair Manual
Version 1.4 - 9 March 2010
Samsung Remote Server - Think, Save $, Unlock
Table of Contents
1.
Preparation and gathering important phone information

2.
Unlock + repair your 2G Samsung mobile phone

3.
Unlock + repair your 3G Samsung mobile phone

4.
Unlock Vodafone (Huawei) exclusive models *Special

5.
Driver installation instructions

Install Samsung 2G drivers

Install Samsung QXDM drivers

Install FTDI drivers

Install Vodafone USB PCUI Interface drivers

Install Broadcomm drivers

6.
FAQ / TroubleShooting

What is an FTDI USB cable?

How to check your drivers?

Tip; Select your Samsung model faster from the dropdown list

What is a Serial cable

How to uninstall drivers

System Requirements and incompatible software list

More ->

How to use this manual
First scan through the whole manual so you know what the main steps are and what is
needed. Then start the process by beginning at step 1 ('Preparation and gathering
important phone information') and follow this manual step-by-step. Please don't skip any
steps because you think you know how to do it or if you think it's not necessary for your
situation. It might be crucial to a fast, easy unlocking experience.

What to do in case of any error
If something does not go exactly as described in the manual please contact support at your
reseller and describe to them the following:
- Your SRS username
- Model you are trying to unlock and which cable you are using (Original Samsung USB
cable, Serial cable, FTDI USB cable etc.)
- Which Operating System you are using (Windows XP (pro), Vista etc. See; 'Start' ->
'Settings' -> 'Control Panel' ('Switch to Classic View') -> 'System' if you don't know)
- The step in the manual where it went wrong. Please describe in as much detail what did
happen (or didn't happen; screenshots are always very useful)
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SRS Unlock and Repair Manual
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- Copy the log from your unlock / repair attempt in the white log screen from the SRS
software to us (if you lost this you can find it at c:\program files\samsung remote
client\operations.log)

If you follow the manual step-by-step and don't skip any steps you will have an unlocked /
repaired phone in under 10 minutes.

1. Preparation and gathering important phone information
In this step you will be downloading and installing our latest SRS software and make sure
you have everything you need to unlock and / or repair your Samsung mobile phone.
Please do not skip any steps.

What you need:
Make sure you have a fully 100% charged battery (very important)
Latest SRS client installer. Download at; http://www.UnlockSamsungOnline.com/files/srs-
setup.exe

Samsung data cable compatible for unlocking. See our Samsung Unlock Guide which
cables are compatible for your Samsung model
Check the System Requirements for our software
What to do:
1. Download the SRS client installer
2. Double click the file (srs-setup.exe) and run the installer
3. Start SRS client ('Start' -> 'Programs' -> 'Simlock Remote Client' -> 'SRS Samsung
Remote Unlock Client')
If you get any errors please run 'C:\Program Files\Simlock Remote Client\reg-ocx.cmd' and make sure
you have a stable internet connection
Vista note; right mouse click 'SRS Samsung Remote Unlock Client' then choose 'run as' then choose
'administrator'
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4. Login using username: 'test' password: 'srs' and press 'connect' at 1.
5. Select your Samsung phone model at 2.
6. Now have a look at 3., there it states which platform you have; 2G or 3G (you can
also have 2.5G but consider this as 2G!)

Now based on which platform your phone has continue with the next step ' Unlock + repair your
2G Samsung mobile phone
' or ' Unlock + repair your 3G Samsung mobile phone '

2. Unlock + repair your 2G Samsung mobile phone
When you have completed 'Preparation and gathering important phone information' and
determined that your phone model is a 2G or a 2.5G model follow the following steps to
unlock and repair your Samsung model. Please only connect the cable to your
computer and phone when the manual states you should.


A note about 'repairing': a software solution can NEVER repair hardware damage. If your
phone has been damaged by water or dropping your phone on a hard surface we can not
help you. With repairing we mean that we can fix 'Phone freeze' and 'Phone locked, return
for service
' messages which often happen after using free 'unlock codes' or after using bad
(free / cracked) Samsung unlock software. Messages such as 'User fault on illegal trial' or
damaged IMEI's (Check; *#06# - all zeros or ones) can only be repaired using SRSpro
accounts
.

Difficulty rating: easy
Estimated time: 5 - 8 minutes

What you need:
Stable internet connection (min 128kb up and download)
Samsung unlock compatible data cable (see 'Preparation and gathering important
phone information')
SRS login with at least 3 credits (Get it at UnlockSamsungOnline.com )
Recommended; Windows XP professional SP3 (IMPORTANT; 64 bit computers are
NOT supported)

What to do:
1. Uninstall 'Samsung PC studio' software and 'Microsoft Active Sync' from your
computer
2. Disable Bluetooth on your phone; this is very important
3. Disable AUTO KEYPAD LOCK on your phone; also very important
4. Put the original working simcard inside the phone (if you don't have the original
simcard or your phone is in 'phone freeze' mode don't put any simcard in the phone)
5. Start the SRS client ('Start' -> 'Programs' -> 'Simlock Remote Client' -> 'SRS
Samsung Remote Unlock Client')
6. Login using your SRS username and password and select your model (at A and B)
7. Now in the white log screen at C you will see short instructions telling you that your
phone has to be 'ON' or 'OFF':
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Or


At this moment turn your phone ON or OFF according to the instructions.
8. a. If your phone is ON and the instructions in the SRS software look like the first
picture in step 5 please install the Samsung 2G drivers
b. If the instructions in the SRS client say '3. Make sure the phone is ON and use
Serial or FTDI cable you need an FTDI USB cable and install FTDI drivers
c. If your phone is OFF you need an FTDI USB cable and install FTDI drivers
d. If you are going to use a Serial cable you don't need any drivers; connect the cable
to your computer and phone and you can proceed. (if you cable has a 9v battery connector
you will need to connect a 9v battery also)
9. After installing the correct drivers Hit the 'Rescan' button at D, the client should detect
your Samsung modem driver if the phone is ON.
An example for a phone that is turned ON (COM numbers can be different and more
or less detected ports!):
Rescanning Ports...
Detected COM3 - Status: Ready
Detected COM12 - Status: Ready

Samsung Modem Detected on COM12


If the phone is turned OFF you will only see something like (COM numbers can be
different and more or less detected ports!):
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Rescanning Ports...
Detected COM3 - Status: Ready
Detected COM12 - Status: Ready


It is not possible to detect FTDI drivers or serial cable. To check on which Comport
your FTDI driver is located see - How to check your drivers? - so you can set the
'Comport' at D manually or just try all available ports. If you are using a 'Serial cable'
the Comport number will likely be 1 or 2. You will also have to set this manually. You
can also try setting the Comport number to both 1 and 2 and try to unlock to see
which port works.
10. When the driver is properly installed and the Com port numbers are set correctly you
can Unlock and Repair:
Repair + unlock ALWAYS use the 'Read Unlock Codes' or 'Read E2P' option and
enter repair code and unlock codes manually on your phone as stated in the log
screen at C.
Unlock use any option you like
*'Reset user code' does NOT unlock your phone, it resets the so called 'user code' or
'security code' to 00000000 (8 times zero) and also costs 3 credits.

3. Unlock + repair your 3G Samsung mobile phone
When you have completed 'Preparation and gathering important phone information' and
determined that your phone model is a 3G model follow the following steps to unlock and
repair your Samsung model. Please only connect the cable to your computer and
phone when the manual states you should.


A note about 'repairing': a software solution can NEVER repair hardware damage. If your
phone has been damaged by water or dropping your phone on a hard surface we can not
help you. With repairing we mean that we can fix 'Phone freeze' and 'Phone locked, return
for service
' messages which often happen after using free 'unlock codes' or after using bad
(free / cracked) Samsung unlock software. Messages such as 'User fault on illegal trial' or
damaged IMEI's (Check; *#06# - all zeros or ones) can only be repaired using SRSpro
accounts
.

Difficulty rating: easy
Estimated time: 7 - 10 minutes

What you need:
Stable internet connection (min 128kb up and download)
NOTICE; You can NOT use 3G modem as internet connection (especially Huawei
modems) when unlocking / repairing a Samsung 3G phone
Samsung unlock compatible data cable (see 'Preparation and gathering important
phone information')
SRS login with at least 3 credits (Get it at UnlockSamsungOnline.com )
Recommended; Windows XP professional SP3 (32 bit recommended; 64 bit computer
may cause problems)

What to do:
1. Uninstall 'Samsung PC studio' software and 'Microsoft Active Sync' and any 3G /
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SRS Unlock and Repair Manual
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UMTS Modem software from your computer
2. Disable Bluetooth on your phone; this is very important
3. Disable AUTO KEYPAD LOCK on your phone; also very important
4. Put the original working simcard inside the phone (if you don't have the original
simcard don't put any simcard in the phone)
5. Start the SRS client ('Start' -> 'Programs' -> 'Simlock Remote Client' -> 'SRS
Samsung Remote Unlock Client')
6. Login using your SRS username and password and select your model (at A and B)
7. Now in the white log screen at C you will see some short instructions.
a. Does it say to press the button 'Go support' you have to patch unlock your phone.
Please use the SRS Patch unlock manual to proceed.


b. If it says 'Hold 9 Key and press power on the phone, it will enter download mode',
the drivers are automatically installed with our SRS installer so please hold the 9 key
and press the power button on the phone and continue.


c. If the instructions in the client say to type *#782872# or *#9998*324# and then the
'9' and the '6' key, please type in this code on your phone and go to the Driver
installation instructions
and install the Samsung QXDM drivers (if you have 'phone
freeze' take out the simcard before typing the code)
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d. If the client says 'REMEMBER: For unlocking this phone you need FTDI or Serial
Cable!' go to the Driver installation instructions and install the FTDI drivers


e. If the client says '1. Connect the Dual cable to the computer.' then you need a
special DUAL cable (COM + USB). You need to install drivers for the USB part of the
cable. In case you have a BCM(2) type phone you need to install the Broadcomm
drivers
.
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f. If the client says USB UNLOCK Special instructions then depending on your
branding you can use original USB cable or Special UART cable. If you can not follow
the instructions at 1. or 2. (e.g. can't find those options) your provider turned them off
in your firmware and you have to use UART cable. When you can use Original USB
cable you need to install Swallow drivers otherwise you will need UART cable which
is placed under the battery and install FTDI drivers .

8. When the correct drivers for your phone / cable are installed connect your phone
(turned ON, except in case 'd') to your computer (if its not already connected). Please
connect the cable to an USB port at the back of your computer
9. If the phone will ask you in what mode to connect on the phone itself choose 'PC
studio mode' (not 'Mass storage'). If your phone does not ask this please check this
setting at: Menu -> Settings -> Connection -> USB -> USB connection Mode on the
phone itself (directions to check this might be slightly different on your phone)
10. Give Windows a couple minutes to detect the new hardware (only necessary when
you just connected your phone to your computer)
If you get 'Found New Hardware Wizard' at this point the correct drivers have NOT yet been installed
properly
11. Hit the 'Rescan' button in the SRS client software at D. The client should now detect
the drivers.
For QXDM drivers (COM numbers can be different and less or more detected ports!):
Rescanning ports...
Detected COM6 - STATUS: READY

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Detected COM7 - STATUS: READY

QXDMv2 Modem Detected on COM6
QXDMv2 DiagPort Detected on COM7


For CDMA driver you will see (COM number can be different!):
Samsung CDMA Modem Detected on COM7

For FTDI driver you will only see something like (COM numbers can be different and
less or more detected ports!):
Rescanning ports...
Detected COM6 - STATUS: READY
Detected COM7 - STATUS: READY

FTDI drivers can not be detected. See - How to check your drivers? - to check on which
Com number your FTDI drivers are installed. You will have to select the Comport
number at D manually.
12. If the drivers are not detected properly like stated above check - How to check your
drivers?
- to check if your drivers are installed properly and on what Com Port number
(s) they are so you can set them manually. In some rare cases it happens the
detection doesn't work properly due to built-in modems in your computer. If this
happens with you just set the Com port numbers manually using the ' How to check your
drivers
' instructions
13. Now you are ready to unlock (+ repair)
Unlock + repair: always use 'Read unlock codes' when available. Note that after
reading codes you need to enter repair code (with non accepted simcard) and unlock
code (WITHOUT simcard) manually.
Unlock only: choose any function you want. If you encounter a problem with 'direct
unlock' try the 'read unlock codes' option (when available) and vica versa.
Note; 'Reset user code' does NOT unlock your phone, it resets the so called 'user
code' or 'security code' to 00000000 (8 times zero) and also costs 3 credits.
14. In case you entered *#782872# in a previous step, enter this code again to put it in
normal mode so you can connect your phone with Samsung PC studio software

4. Unlock Vodafone (Huawei) *Special
Unlocking the supported Vodafone models is done using a special add-on client for the
SRS server. This client is only for some phone models which have been released
exclusively for Vodafone such as the Vodafone V715 and the Huawei U120. If your phone
is just locked on Vodafone use the normal client and manual (described above)

Difficulty rating: very easy
Estimated time: 5 - 8 minutes

What you need:
Stable internet connection (min 128kb up and download)
Mini-usb cable (also used for (photo) cameras, PDA's etc)
SRS login with at least 3 credits (Get it at UnlockSamsungOnline.com )
Recommended; Windows XP professional SP3

What to do:
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1. Uninstall 'Microsoft Active Sync' and any other software that came with the phone
from your computer
2. Put the original working simcard inside the phone (if you don't have the original
simcard don't put any simcard in the phone)
3. Start the Vodafone Huawei client ('Start' -> 'Programs' -> 'Samsung Remote Client' ->
'Vodafone Huawei Remote Client')
4. Login using your SRS username and password (at A)

5. Put a not accepted simcard in the phone. So the phone will ask for 'NCK / SPCK
code'
6. Connect the Mini-USB cable to your computer and your phone
7. Give Windows a couple minutes, it will now recognize new hardware connected (your
phone)
8. Windows will pop-up with 'new hardware found wizard'. Use the Driver installation
instructions
to install the Vodafone USB PCUI Interface drivers
9. When the USB PCUI drivers are installed click the 'Detect phone' button at D. It
should now detect the driver and set the 'Comport' at B to the correct number. If it
gives an error your driver is not properly installed yet
10. When the driver is installed correctly and detected by our software select your phone
model at 'B' and click 'Unlock phone' at E

5. Driver installation instructions
Installing the drivers is vital for the unlocking / repairing process of your mobile phone. We
have learned that if people have any difficulty with our product it mostly comes down to
having trouble installing the drivers. That is why we now dedicate a complete section on
how to install the drivers with screenshots to make it as easy and understandable for our
customers as possible.

We highly recommend Windows XP in favour of Vista because Vista can be more difficult to
install drivers. Mainly due to Vista's behaviour of thinking it knows everything and does not
allow you to install the correct drivers because it thinks it already has the correct drivers.
The only solution to this problem is uninstalling the wrong drivers from your 'Device
Manager' and then reinstalling the correct ones. Check - How to uninstall drivers - on how to
uninstall drivers.

If you have any questions or trouble concerning the driver installation don't hesitate to
contact your reseller's support department.
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