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Santa Clarita Water Division (CA) selects NorthStar Utilities Solutions' CIS
- Added: August, 03rd 2012
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(1888PressRelease)NorthStarUtilitiesSolutionsispleasedtoannouncethattheSantaClaritaWaterDivision
hasselectedtheNorthStarCISapplicationasitsutilitybillingandcustomermanagementsolution.Using
NorthStarCISthedivisionwilldriveitsefficiency,integration,andcontinuingcommitmenttocustomer
service.
OTTAWA,ONNorthStarUtilitiesSolutions,adivisionofHarrisComputerSystems,ispleasedto
announcethattheSantaClaritaWaterDivision(SCWD)haschosenNorthStarCIS(CustomerInformation
System)asitsUtilityBilling,MobileServiceOrderandCustomerEngagementsolution.
SCWDisthesecondlargestwaterretailerintheSantaClaritaValley.Aleaderincustomerservice,SCWD
operatesaserviceareaofapproximately32squaremilesinnorthernLosAngelesCountythatincludesa
portionoftheCityofSantaClaritaandunincorporatedCountyareasinthecommunitiesofSaugus,
CanyonCountryandNewhall.WaterissuppliedfrombothgroundwaterandCastaicLakeWaterAgency
(CLWA)importedwatertoover28,000serviceconnections.Aproudinnovatorintheconstantlychanging
worldofwatersupply,SCWDoperatesandmaintainsareliableandtechnologicallyadvanced
infrastructure.SCWDalsoencouragesitscustomerstodotheirparttoensureareliablewaterresourceby
conservingwaterthroughouttheirhomesandworkplacethroughouttheyear.
AsacorecomponentofSCWD'scontinuingcommitmenttocustomerservice,NorthStarCISwillprovide
thevitallinktotheintegrationoftheutility'skeyapplications.NorthStarCISwillprovideaccessto
actionabledataacrosstheentireCIS,andenabletheutilitytobetterfocusonthecustomerimpacting
aspectsofitsoperations.
"SantaClaritaWaterDivision'smanagementteamundertheguidanceofMcClureConsultingdidan
exhaustivesearchandselectedNorthStarUtilitiesSolutionsforitsoverallsoftwarecapabilitiesandpricing
thatareinlinewithSCWD'sneedsandbudgetrequirements",statedMauricioGuardado,RetailManager.
"InNorthStar,SCWDfoundaconfigurable,offtheshelfsolutionthatfitstheDivision'sstrategyof
integratingitscustomerinformationsystemwithotherutilitysystems.InadditionSCWDwillbeableto
provideitscustomerswithcurrentinformationonlineandtheabilitytopayviaitswebsite.Thereport
writingtoolsweresuperiortoanythingelseSCWDlookedat,"PeggyMcClureofMcClureConsultingsaid.
"WeareexcitedtobechosenasanintegralpartnerwithSantaClaritaWaterDivisiononitsstrategic
initiativesastheycontinuetofocusoninnovationandexcellence,"saysNormanDaigle,ExecutiveVice
PresidentofNorthStarUtilitiesSolutions.
AboutNorthStarUtilitiesSolutions
NorthStarhasservedtheutilitymarketformorethan30years.Wedeliverintegratedsolutionsforutilities'
billing,customerinformation,andfinancialandmeterdatamanagementneeds.Morethan250customers
inNorthAmerica,thePacificandtheCaribbeanuseNorthStarsolutionstomanagerevenues,deliver
superiorcustomerservice,improveefficienciesandreducecosts.
FormoreinformationonNorthStarUtilitiesSolutionsandtheNorthStarproductsuite,please
visitwww.northstarutilities.com.
Foradditionalinformationcontact:
KenHayes
VicePresidentofSalesandMarketing
NorthStarUtilitiesSolutions
AdivisionofHarrisComputerSystems
2566861278or2566426368
khayes@northstarutilities.com
sales@northstarutilities.com
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