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Sap Solution Manager - Charm Urgent Correction

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uuu SAP Solution Manager Change Request Management Using Urgent Correction with Change Request Management http://www.linkedin.com/in/solutionmanager Wenceslao Lacaze Change Request Management – Urgent Correction Lifecycle Management Table of Contents Author Bio…
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  1. uuu SAP Solution Manager Change Request Management Using Urgent Correction with Change Request Management http://www.linkedin.com/in/solutionmanager Wenceslao Lacaze
  2. Change Request Management – Urgent Correction Lifecycle Management Table of Contents Author Bio Versioning .......................................................................................................................................................3 Author Bio ..............................................................................................................................................................................3 Landscape Preparation: ....................................................................................................................................................4 Users Preparation: ..............................................................................................................................................................4 Project Preparation.............................................................................................................................................................4 Cycle overview......................................................................................................................................................................5 Create the Change Request .........................................................................................................................................5 Aprove the Change Request........................................................................................................................................7 Start the corrections ......................................................................................................................................................8 Release the modifictation to test ........................................................................................................................... 11 Start the Testing Phase.............................................................................................................................................. 12 Release to Production ................................................................................................................................................ 14 Confirm the Correction.............................................................................................................................................. 15 Complete the Cycle...................................................................................................................................................... 16 See the log....................................................................................................................................................................... 17 SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 2 of 18
  3. Change Request Management – Urgent Correction Lifecycle Management Author Bio Versioning Version Change Date 1.0 Original 10/06/2008 2.0 Webpage Link. 23/06/2008 Author Bio My name is Wenceslao Lacaze and I’ve been working as a SAP basis Administrator and Solution Manager Consultant for the last 8 years. I’m a Techno-Functional SAP Solution Manager Subject Matter Expert (SME), I Design, Build and Implement the product using “Run Sap” Methodology. I have developed a very extended experience with medium and large scaled SAP installations in several (multi)national environments. I am based in Argentina, but work all around the World. I work directly for clients or via an agency. I do speak Spanish, Italian and English fluently. You can contact me at: Email: wlacaze@gmail.com http://www.linkedin.com/in/solutionmanager You can found more papers at : http://wlacaze.googlepages.com/home SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 3 of 18
  4. Change Request Management – Urgent Correction Lifecycle Management Landscape Preparation: For this Demo we use 3 client inside Solution Manager 801 Development 802 Quality 803 Productive Users Preparation: We create 5 diferent users and profiles Creates and confirm the Change Request Categorizes, Approve and monitors Change Request. Implements a change, and hands it over to the Tester Test changes and ajust the Change Document Status Manages and coordinates software logistics Project Preparation We create a project and 1 Maintenace cycle SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 4 of 18
  5. Change Request Management – Urgent Correction Lifecycle Management Cycle overview Create the Change Request The Requester logon to SM and run the transaction CRMD_ORDER. Click in the Button “Urgent Correction”, if you don’t have add manually in “Extra Settings Specific Push Button 1 = SDHF SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 5 of 18
  6. Change Request Management – Urgent Correction Lifecycle Management This is the Main Change Request Window. For create a Urgent Correction you need to identify some information: • Description • Change Manager • It Operator • Current Processor • Ibase/Component • Description of Change • Reason of Change • Effect on the System Then Save SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 6 of 18
  7. Change Request Management – Urgent Correction Lifecycle Management Aprove the Change Request The Change Manager logon to the system and run the transaction CRM_DNO_MONITOR The system show all the Transaction open, The Change Manager (CHM) double click over the transacion 80000163. The system show this warning. The CHANGE MANAGER read the Urgent correction document and select if Approve or Withdraw the document, in this sample we aprove putting the document in “In Development” the task. SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 7 of 18
  8. Change Request Management – Urgent Correction Lifecycle Management When the CHANGE MANAGERsave, the system create 2 transport in the development system, 1 for Customizing, 1 for Workbench, SOLUTION MANAGER ask for the Request Owner, Short description and the Task Employee,(Ussualy the developer) When we save, the document status change to “In Development”. Start the corrections Tthe Developer logon to SOLUTION MANAGER and open the Urgent Correction 8000000163. Inside the Tasklist select “Logon to System” Inside the Development system(SMR-801) , the developer make some change and Save. SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 8 of 18
  9. Change Request Management – Urgent Correction Lifecycle Management Make a Change The Satellite System (SM4-801) ask for a request, SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 9 of 18
  10. Change Request Management – Urgent Correction Lifecycle Management The Developer select the request SM4K900047 Created for CHMANAGER with the TASK SMK4900048 for DEVELOPER Then the Developer release his Task SM4K900048 , You can see that the TASK is for user Developer and the Transport if for user Chmanager. Then the Developer return to Solution Manager and in “Test Instruction” put the task for the Tester SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 10 of 18
  11. Change Request Management – Urgent Correction Lifecycle Management Release the modifictation to test Then the Change Manager go to the TASKLIST and set “Release Transport Requests”. The system show the Transport request for select the releated. (1 for Customizing and 1 for Workbench) SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 11 of 18
  12. Change Request Management – Urgent Correction Lifecycle Management The Change Manager Select “Pass Correction to Test to move the Urgent Correction to QA Solution Manager in automatic way start the import in QA Start the Testing Phase The Tester logon to Solution Manager and open the Urgent Correction 800000163 and Read the Test Instrucction , then use the TASKLIST for connect to the TEST system. SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 12 of 18
  13. Change Request Management – Urgent Correction Lifecycle Management In the TEST System check the value modificated before. The Tester return to Solution Manager and write the Test Report, then in the TASKLIST select “Confirm Successful Test” SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 13 of 18
  14. Change Request Management – Urgent Correction Lifecycle Management Release to Production The Change Manager logon in Solution Manager and in the TASKLIST select “Released for Production” The IT Operator logon to Solution Manager and in the TASKLIST select “Import Correction to Production System”. The System start the import SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 14 of 18
  15. Change Request Management – Urgent Correction Lifecycle Management Confirm the Correction The REQUESTER logon in SOLUTION MANAGER and in the TASKLIST Select “Logon to System” to logon in the productive enviroment for check the modification. In the Productive enviroment check the values. The Requester return to Solution Manager and select “Confirm Correction” in the TASKLIST SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 15 of 18
  16. Change Request Management – Urgent Correction Lifecycle Management Complete the Cycle The CHANGE MANAGERselect in the TASKLIST “Complete Correction” SOLUTION MANAGER Show a warning for complete the Urgent Correction SOLUTION MANAGER show the check of all the Task List. SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 16 of 18
  17. Change Request Management – Urgent Correction Lifecycle Management Now the Urgent Correction is in Status Completed. See the log Solution Manager create a log for all the task during the change management cycle. Full Text General Note REQUESTER 04.11.2007 15:34:19 Task list created in SAP Change Manager Task list H000000022 created in SAP Change Manager Description of Change REQUESTER 04.11.2007 15:42:15 Update T005A Reason for Change REQUESTER 04.11.2007 15:47:57 Update the information in Table T005A for TAX Effect on System(s) REQUESTER 04.11.2007 15:52:39 Work with old information General Note CHMANAGER 04.11.2007 15:57:23 The status was set to the value 'In Development' General Note CHMANAGER 04.11.2007 16:10:15 Requests SM4K900045 SM4K900047 created Test Instruction DEVELOPER 04.11.2007 16:22:56 Logon and Check the Table T005A General Note DEVELOPER 04.11.2007 16:25:38 Imported into subsequent system started The status was set to the value 'To Be Tested' Test Instruction DEVELOPER 04.11.2007 16:32:00 See the content of T005A with SM30 Test Report TESTER 04.11.2007 16:32:00 The test was OK General Note TESTER 04.11.2007 16:32:00 The status was set to the value 'Successfully Tested' SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 17 of 18
  18. Change Request Management – Urgent Correction Lifecycle Management General Note CCHMANAGER 04.11.2007 16:38:03 The status was set to the value 'Authorized for Import' General Note ITOPERATOR 04.11.2007 16:40:47 Import into production system started The status was set to the value 'Production' General Note REQUESTER 04.11.2007 16:45:21 The status was set to the value 'Confirmed' General Note CHMANAGER 04.11.2007 16:48:22 Task list H000000022 in the SAP Change Manager Completed SAP-SOLMAN-CHARM-UrgentCorrection-v2.0.doc Page 18 of 18

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