Demands on Customer Service are nothing new; lately, though, it seems that those demands have become better tuned to delivering value – to all involved parties – and this is an area where ...
Report for Sample Candidate www.psyasia.com from Workplace English Downloaded Customer Service TM Contents Workplace English Profile................................................................................................................................... 3 About this Report This report is based on Workplace English - Customer Service, an online assessment of the ability of Sample Candidate to identify the appropriate missing word for workplace English sentences. When reading this report, please remember that it is based on the information gained from the assessment session only. It describes performance on this particular assessment, rather than performance at work or study. The information contained within this report is confidential and every effort should be made to ensure that it is stored in a secure place. The report is based on the results of the online assessment that the respondent was invited to complete under unsupervised conditions. The identity of the actual respondent has not been verified by a test administrator, so a supervised verification assessment is recommended for high-stake decision making. This report was produced using Saville Consulting software systems and has been generated electronically. Saville Consulting do not guarantee that it has not been changed or edited. We can accept no liability for the consequences of the use of this report. www.psyasia.com from Downloaded Report for Sample Candidate Comparison Group: None Required Generated on: 17-Jan-2011 Page 2 (c) 2011 Saville Consulting. All rights reserved. TM Workplace English Profile The profile shows the score achieved by Sample Candidate as well as the percentage of items they attempted. Results Basic (76% Correct) Percentage Score The candidate is likely to be able 0 10 20 30 40 50 60 70 80 90 100 Score to understand and use a basic amount of workplace English Sample Candidate attempted 88% of the items within the time available. Where the candidate has only attempted a small percentage of the items, their score on the test may Speed have been limited by a low prioritisation of speed. Interpretation Guidelines The candidate's performance has been benchmarked against independent criteria using a performance framework developed by Saville Consulting. This assessment is based on English usage in roles such as in call centres, retail, telesales and quality assurance. Advanced (Scores of 90% or higher) The candidate is likely to be able to understand and use a wide range of workplace English www.psyasia.com vocabulary to communicate a message Moderate (Scores of 80% or higher) The candidate is likely to be able to understand and use a moderate amount of workplace English to communicate a message Basic (Scores of 50% or higher) from The candidate is likely to be able to understand and use a basic amount of workplace English to communicate a message Limited (Scores of 30% or higher) The candidate is likely to be able to understand and use a limited amount of workplace English to communicate a message Poor (Scores of less than 30%) The candidate is likely to be able to understand and use little or no workplace English Downloaded Report for Sample Candidate Comparison Group: None Required Generated on: 17-Jan-2011 Page 3 (c) 2011 Saville Consulting. All rights reserved.
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