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Strategic Flexibility: Avoiding the Silo Trap of Enterprise 2.0

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Strategic Flexibility: Avoiding the Silo Trap of Enterprise 2.0
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  • Added: April, 26th 2011
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  • Tags: usability, e20, dan keldsen, employee experience, information architected, experience design, user experience, customer experience, silos, enterprise 20, enterprise 20 conference
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Strategically FlexibleAvoiding the Silo Trap of Enterprise 2.0Dan Keldsen, Principaldk@InformationArchitected.com617-933-9655Twitter: @dankeldsen Discuss -> #e2conf-50©2010 Information Architected, Inc.www.InformationArchitected.comwww.IAIUniversity.comStrategically Flexible ©2010 Information Architected, Inc.www.InformationArchitected.com2www.IAIUniversity.comMBTA in Boston• The subway system has three rapid transit lines—the Red, Orange and Blue Lines, and two light rail lines—the Green Line and the Ashmont-Mattapan High Speed Line (designated as part of the Red Line). The system operates according to a spoke-hub distribution paradigm, with the lines running between central Boston and its environs.• The three rapid transit lines are incompatible; trains of one line would have to be modified to run on another.• Orange and Blue Line trains are similar enough that modification of some Blue Line trains for operation on the Orange Line was considered, although ultimately rejected for cost reasons; some of the new Blue Line cars from Siemens Transportation have been tested on the Orange Line after-hours before acceptance for revenue service on the Blue Line.Strategically FlexibleSource: http://en.wikipedia.org/wiki/Massachusetts_Bay_Transportation_Authority©2010 Information Architected, Inc.www.InformationArchitected.com3www.IAIUniversity.comBeware of Delivering What Users Say They WantStrategically Flexible ©2010 Information Architected, Inc.www.InformationArchitected.com4www.IAIUniversity.comSystems and Sub-SystemsPastCurrentFutureRipple Ripple SupersystemEffect?Effect?Replacing/You are Moving Here SystemEnhancing ThisHere(at least)(at least)Ripple Ripple SubsystemEffect?Effect?Strategically Flexible ©2010 Information Architected, Inc.www.InformationArchitected.com5www.IAIUniversity.comSo, to our “real”(Virtual) World of Enterprise 2.0©2010 Information Architected, Inc.www.InformationArchitected.comwww.IAIUniversity.comHas An Inability To Effectively Collaborate Negatively Impacted Your Organization? (n=114)Yes, And It Happens Often41%Occasionally52%No, Never7%0%10%20%30%40%50%60%Strategically FlexibleSource: Information Architected, Inc.©2010 Information Architected, Inc.www.InformationArchitected.com7www.IAIUniversity.comComplications of Real WorkInfo is Everywhere,Time Available and In Many FormsUrgency VariesStrategically Flexible ©2010 Information Architected, Inc.www.InformationArchitected.com8www.IAIUniversity.comWhat systems do you use for work everyday?©2010 Information Architected, Inc.www.InformationArchitected.comwww.IAIUniversity.comMeet the Info-Juggling Knowledge WorkerSource: Information Architected, Inc.Strategically Flexible ©2010 Information Architected, Inc.www.InformationArchitected.com10www.IAIUniversity.com

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