Telecom Company Saved Costs Due to its Remote IT Infra Management Partnership with HCL

Telecom Company Saved Costs Due to its Remote IT Infra
Management Partnership with HCL
Through this partnership with HCL, the customer was striving to reduce the total cost of
ownership and flexible engagement model with operational excellence
About the Customer:
The client is a leading global provider of audio, video and collaboration services and has
its global headquarters in the U.K., the U.S., and Asia Pacific. It has about 1,000
employees globally.
Challenges:
No consistency of SLAs
Support service quality
Burgeoning cost of its operations
High IT support cost per employee
Keeping abreast with latest developments in the industry
Scalability issues.
Key Drivers Behind Selecting HCL as an IT Partner:
HCL’s better operations management and capability
Ability to improve SLA and provide superior support quality
Available qualified support engineers,
The HCL Solution:
Based on the neashore delivery model, the HCL model for this customer had the
following components:
Service desk
Managed desktop services
Asset management
Oracle support
Server support
Disaster recovery
Vendor management and budgeting
Delivery of services from London.
24x7 server support
Set up delivery team consists of highly skilled and professionally certified people.
Identity and access management

Benefits Achieved:
Cost savings
Improved SLA
Achieved 100% SLA from the start of the engagement
Establishment of remote backup solution for remote users.

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