thamesribexperience

BECOME A FAN ON FACEBOOK AND AUTOMATICALLY BE ENTERED IN A
COMPETITION TO WIN 2 ADULT TICKETS FOR OUR CANARY WHARF EXPERIENCE
Dear Mioko,
Please note that if you are travelling with us during the Olympic Period 27th
July - 12th August 2012, due to the congestion and the increased number of
people and the transport system being busy and lots of road closures, that
you allow extra travelling time as if you are not at your designated departure
point at the designated departure time then you will not be offered a
reschedule or a refund.
Thank you for your payment. Details of your purchase are as follows:

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Booking ID: 25538
Name: Mioko Sudo
Phone Number: 0033662524977
Email: miokos27@hotmail.com
Trip Name: Thames Barrier
Date of Experience: 20 July 2012
Departure Time: 16:30
Total Cost: 48.00
Tickets:
1 x Adult
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Please arrive 15 minutes before your selected booking time to be prepared
for the trip with life jackets, etc, and bring your printed receipt along as
proof of purchase.
Trips depart from Embankment Pier located on the North Side of the river,
opposite Embankment Underground Station. Full Address Embankment Pier,
Victoria Embankment, London WC2N 6NU.
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Medical Conditions and Pregnancy
Passengers must advise Thames RIB Experience of any medical conditions or
disabilities that the passenger(s) are suffering from or have ever suffered from prior
to booking, particularly, dizzy spells, epilepsy, back/bone conditions, diabetes, angina
or any other heart conditions and pregnancy (this is not an exhaustive list).

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Thames RIB Experience will not accept any liability for personal injury, or injury to
others, and passengers participate entirely at their own risk.
Thames RIB Experience do not allow pregnant women to travel on their vessels for
their own safety and that of the unborn child.
The minimum weight of any passenger is 15kg (2.36 stone). Any passenger below this
weight will not be permitted onto the vessel.
Passengers must remain seated at all times during the trip, other than when
instructed by Thames RIB Experience and/or its employees and/or its agents.
Refund Policy
All bookings are non-refundable and non-transferable and cannot be re-sold without
prior consent of Thames RIB Experience.
Other
The minimum weight of any passenger is 15kg (2.36 stone). Any passenger below this
weight will not be permitted onto the vessel.
Thames RIB Experience reserve the right to alter your booking time or day of the
vessel if the minimum passenger number for sailing have not been reached 15
minutes before departure.
Please ensure that you have read and fully understand the terms and conditions
(detailed below) prior to travelling with us.
Thank you for using Thames RIB Experience!
Thames RIB Experience
Telephone: 0203 245 1177
http://www.thamesribexperience.com
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Full Terms and Conditions
Thames RIB Experience will only allow entry onto the vessels to those passengers who
are willing to agree to Thames RIB Experience Terms and Conditions as set out below.
Bookings
1. Bookings can be made on an individual basis or a vessel can be exclusively
chartered
2. All Prices are in Pounds Sterling, Thames RIB Experience do not charge VAT.
3. All passengers prior to boarding the vessel must have paid for their booking in full.
4. All passengers must arrive fifteen minutes prior to the scheduled departure time.
This is to ensure that all passengers are prepared for the trip and are wearing life
jackets and suitable clothing.
5. Failure to arrive fifteen minutes before the scheduled departure time may, at the
total discretion of Thames RIB Experience, result in the cancellation of the passengers
booking.
6. Thames RIB Experience reserve the right, if necessary, to deviate from a vessel's
advertised route, or change any time or day of a booking or cancel any booking with
or without prior notice to the passenger.
7. Thames RIB Experience will only refund the cost of any cancelled booking if another
trip has not been offered, which is at the discretion of Thames RIB Experience, and the
cancellation has been made by Thames RIB Experience not the passenger.
8. Thames RIB Experience reserve the right to alter your booking time or day
of the vessel if the minimum passenger numbers for sailing have not been
reached fifteen minutes before departure.
9. Passengers requests to change a booking time/date must be a minimum of 7 days
in advance are completely at Thames RIB Experience discretion and will be subject to
availability and a 25 admin fee.
10. Thames RIB Experience will not be liable for any expense, loss of time,
disappointment, inconvenience, or any other consequential loss suffered by the
passenger in the event of a cancellation or postponement of a booking.
11. A valid booking confirmation must be retained at all times and submitted for
inspection if required by Thames RIB Experience and/or its employees and/or its
agents.

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12. Any person attempting to gain admission to the vessel, or being found in the
vessel without a valid booking confirmation, may be removed from the vessel and the
pier.
13. All bookings are non-refundable and non-transferable and cannot be re-sold
without prior consent of Thames RIB Experience.
14. If Thames RIB Experience reasonably believes that a booking has been re-sold
without prior consent or has been purchased from any individual, company or
organisation other than Thames RIB Experience, then the booking may be cancelled
15. All children under the age of 16 must be accompanied by an adult, at all times
whilst on the vessel and the pier. Children between the ages of 16 but under 18 are
permitted as passengers of Thames RIB Experience subject to, if requested by
Thames RIB Experience and/or its employees and/or its agents, proof of age.
16. Exclusive charter bookings can only be made by persons aged 18 and over.
17. All prices are subject to change without notification.
18. Thames RIB Experience may act as a Managing Agent for large groups and boats
may be supplied by alternate companies. In this instance you will be covered by their
insurance and the relevant companies terms and conditions will be forwarded to you.
Medical Conditions and Pregnancy
1. Thames RIB Experience do not allow pregnant women or people with existing back
complaints to travel on our boats due to safety reasons.
2. Passengers must advise Thames RIB Experience of any medical conditions or
disabilities that the passenger(s) are suffering from or have ever suffered from prior
to booking, particularly, dizzy spells, epilepsy, back/bone conditions, diabetes, angina
or any other heart conditions and pregnancy, (this is not an exhaustive list).
3. Thames RIB Experience will not accept any liability for personal injury, or injury to
others and passengers participate entirely at their own risk.
Complaints, Claims & Incidents
1. If the vessel has to return to the pier due to passenger illness or passenger anxiety
or weather conditions (this is not an exhaustive list) Thames RIB Experience has no
obligation to provide passengers with a refund or a replacement trip.
2. Replacements trips will only ever be offered at the total discretion of Thames RIB
Experience.

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3. Any passenger complaints should be made in writing within fourteen days of the
complaint and addressed to either Charlotte Thompson or Dean McGlinchey of
Thames RIB Experience, Embankment Pier, Victoria Embankment, London WC2N 6NU.
4. Other than liability for death or personal injury resulting from Thames RIB
Experience's negligence, Thames RIB Experience and/or its employees and/or its
agents shall not be liable for any loss or damage, direct or indirect, howsoever arising,
including without limitation any distress, inconvenience or anxiety caused during the
course of any trip undertaken and/or during evacuation from the vessel in the event
of breakdown or accident.
5. Thames RIB Experience and/or its employees and/or its agents cannot be held
responsible for the weather conditions during your trip.
6. Thames RIB Experience and/or its employees and/or its agents cannot be held
responsible if the trip is cancelled, postponed, delayed or reduced in length or time
due to the instructions or advice from a third party such as The Maritime Costal
Agency, Port of London Authority, Emergency Services (this is not an exhaustive list).
Refunds or replacement trips will only be offered at the absolute discretion of Thames
RIB Experience.
Video Recording & Photography
1. Thames RIB Experience and/or its employees and/or its agents reserve the right to
use photographic equipment and/or video recordings and/or other monitoring
equipment on or in the vicinity of the vessel which may feature passengers for
advertising or promotional materials. Ownership of any intellectual property rights to
the photographs and/or video recordings vests in Thames RIB Experience absolutely.
2. Thames RIB Experience allow passengers to take their own photographs and video
recordings from a seated position only and Thames RIB Experience accepts no
responsibility if any photographic or video recording equipment is lost or damaged
during the trip.
3. Thames RIB Experience will only take photographs/video recordings using their
own equipment.
4. Thames RIB Experience, and/or its employees and/or its agents will not use
passenger's photographic or video recording equipment.
5. Thames RIB Experience reserves the right to refuse the sale of any photograph or
video recording.
6. Thames RIB Experience may, in its absolute discretion, supply a complimentary

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photograph on certain trips and through ticket resellers. for example, birthdays,
anniversaries and stag or hen parties, (this is not an exhaustive list).
7. Thames RIB Experience may, in its absolute discretion, supply a complimentary
video recording on certain trips. For example, birthdays, anniversaries and stag or
hen parties, (this is not an exhaustive list).
8. Thames RIB Experience bear no responsibility if photographic equipment is not
working and clients are unable to purchase or receive a complimentary photo/video
recording of their experience.
Clothing & Personal Belongings
1. Passengers should come prepared with suitable clothing that will not be damaged
by exposure to water or sunlight.
2. Thames RIB Experience reserves the right to refuse entry onto the vessel if a
passenger does not have suitable clothing and refunds are wholly at the discretion of
Thames RIB Experience.
3. Thames RIB Experience allows passengers to bring personal belongings onto the
vessel, however Thames RIB Experience will accept no responsibility if any personal
belongings are damaged or lost at any time whilst on the vessel.
4. Thames RIB Experience accepts no responsibility if any personal belongings are
damaged, lost or stolen at any time whilst on the pier.
Other Terms & Conditions
1. All trips have a maximum number of 12 passengers.
2. The minimum weight of any passenger is 15kg (2.36 stone). Any
passenger below this weight will not be permitted onto the vessel.
3. Thames RIB Experience reserves the right, in its absolute discretion, to refuse entry
on to the vessels, any person who:
a. has been convicted of a criminal offence which, in the opinion of Thames RIB
Experience, is likely to affect the safety or enjoyment of other passengers.
b. has behaved in a manner which, in the opinion of Thames RIB Experience, has, or
is likely to have an affect on the safety or enjoyment of other passengers.
c. has used threatening, abusive or insulting words or behaviour to other passengers,
other members of the public, or Thames RIB Experience and/or its employees and/or
its agents, or in any way behaves in a threatening, abusive or insulting manner.

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d. is or appears to be or has been under the influence of alcohol or other controlled
substances.
4. Failure to adhere to any instruction issued by Thames RIB Experience and/or its
employees and/or its agents may lead to the cancellation or postponement of the trip
and/or the removal of any passenger failing to adhere to these instructions from the
vessel and/or the pier.
5. Passengers must be seated at all times during the trip other than when instructed
by Thames RIB Experience and/or its employees and/or its agents.
6. Passengers must wear life jackets at all times during the trip .
7. All offensive weapons or dangerous articles are strictly prohibited from the vessel
and or the pier.
8. Passengers may be requested to have their personal belongings searched by
Thames RIB Experience.
9. Pets or animals of any nature are strictly prohibited on the vessel and or the pier
without the prior permission of Thames RIB Experience.
10. Smoking is strictly prohibited on the vessel and or the pier.
11. Unnecessary noise, such as from the use of radio sets, mobile phones, video
cameras and any other electrical equipment or any behaviour likely to cause
annoyance to other passengers or confusion of any kind is not permitted on the vessel
and/or the pier.
12. Consumption of food and beverages are strictly prohibited whilst aboard the
vessel unless specifically permitted by Thames RIB Experience.
13. If any passenger deliberately or accidentally manually inflates an automatic life
jacket other than when they are expressly instructed to do so by Thames RIB
Experience and/or its employers and/or its agents then, Thames RIB Experience has
the right to request a payment and the passenger has an absolute obligation to pay
25.00 for its re-assembly.
14. Thames RIB Experience merchandise is for sale, subject to availability; all prices
are subject to change.
15. If any provision of these Terms and Conditions are held to be invalid or
unenforceable by any judicial or other competent authority, all other provisions of
these Terms and Conditions will remain in full force and effect and will not in any way
be impaired. If any provision of these Terms and Conditions are held to be invalid or
unenforceable but would be valid or enforceable if some part or parts of these Terms
and Conditions were deleted, the term and/or condition in question will apply with the
minimum modification necessary to make it valid and enforceable.

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16. If any passenger deliberately or accidentally manually inflates an automatic
lifejacket other than when they are expressly instructed to do so by Thames RIB
Experience and/or its employers and/or its agents then, Thames RIB Experience has
the right to request a payment and the passenger has an absolute obligation to pay
25.00 for its re-assembly (Thames RIB Experience does not charge VAT).
Vouchers
Our vouchers, applicable for a maximum of 12 seats on either the Canary Wharf or
Thames Barrier Experience, are valid for 9 months from the date of purchase.
Provided the recipient calls to book before the expiry date as displayed on the voucher
itself, their chosen date of travel may exceed the 9 month deadline by three months.
I.e. they must travel within the year.
To extend the expiry date for a further 3 months (i.e to travel within 15 months) an
additional payment of 25 (admin fee) will need to be made prior to the voucher's
original date of expiry.
Failure to redeem a voucher (either on or before the displayed expiry date) will result
in the voucher's expiry, client's being unable to travel without further payment.
Please see following link on our website.
http://www.thamesribexperience.com/terms2.php

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