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The 5 dysfunctions of a team Management Presentation
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- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Prashant Rajopadhye Zahid Maqsood Jean Pierre Clement Miguel Edwards
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Absence of Trust
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Members of teams with an absence of trust… - Conceal their weakness and mistakes from one another -Hesitate to ask for help or provide constructive feedback -Hesitate to offer help outside their own area of responsibility -Fail to recognize and tap into one another’s skills and experience -Hold grudges -Dread meetings and find reasons to avoid spending time together
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Overcoming absence of trust
- Personal Histories Exercise
- Team Effectiveness Exercise
- Personality and Behavioral Presence Profile
- 360- Degree Feedback
- Leader role
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Members of trusting teams…. - Admit weaknesses and mistakes -Ask for help -Take risk in offering feedback and assistance -Appreciate and tap into one another’s skills and experiences -Focus time and energy on important issues, not politics -Offer and accept apologies without hesitation -Look forward to meetings and other opportunities to work as a group
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Fear of Conflict Absence of Trust
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Teams that fear conflict ...
- Have boring meetings
- Create environments where back-channel politics and personal attacks thrive
- Ignore controversial topics that are critical to team success
- Fail to tap into all the opinions and perspective of team members
- Waste time and energy with posturing and interpersonal risk management
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Teams that engage in conflict ...
- Have lively, interesting meetings
- Extract and exploit the ideas of all team members
- Solve real problems quickly
- Minimize politics
- Put critical topics on the table for discussion
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Overcoming Fear of Conflict…
- Acknowledge that conflict is productive, and that many teams have a tendency to avoid it.
- Mining Team Members must occasionally assume the role of a “miner of conflict” -- someone who extracts buried disagreements within the team and sheds the light of day on them.
- Ream-Time Permission Team members need to coach one another not to retreat from healthy debate. Remind them what they are doing is necessary.
- Other Tools Thomas-Kilmann Conflict Mode Instrument (TKI)
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Lack of Commitment Fear of Conflict Absence of Trust
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- A Team that lacks commitment…
- Create ambiguity on direction and priorities
- Misses opportunity by too much analysis and delay
- Breeds lack of confidence and fear of failure
- Discusses and reviews decision again and again
- Encourage second guessing among team members
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Teams that are committed…
- Have clear directions and priorities
- Are aligned around objectives
- Develop an ability to learn from mistakes
- Seize opportunities before the competition
- Moves forward without hesitation
- Changes direction without hesitation or guilt
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Overcoming Lack of Commitment…
- Cascading messaging: reformulate action plan, communicate quickly and comprehensively, and align the meetings with each other
- Set and honor deadlines, including interim milestones.
- Contingency and worst case scenario analysis: remove the fear from mistakes
- Low-risk exposure therapy: practice quick decision making with limited analysis
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- A Team that avoids accountability…
- Creates resentment and different performance standards
- Encourage mediocrity
- Misses deadlines and deliverables
- Push all the burden of discipline to the leader
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Teams that are committed…
- Ensure that poor performers feel pressure to improve
- Identify quickly problem by questioning one’s approach without hesitation
- Establish respect among the team who are held to the same standard
- Avoid excessive bureaucracy around performance management and corrective action
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI
- Overcoming Avoidance of Accountability…
- Publication of goals and standards: no one can ignore them and we know who is responsible for what
- Progress review simple and regular: team member should comment on their peer performance against objectives and standards
- Reward team instead of individuals
- Do not relegate accountability to consensus approach: shared team responsibility with individual responsibility
- The FIVE DYSFUNCTIONS of a TEAM by PATRICK LENCIONI Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust Inattention to Results
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