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thoughtvlog jeff dyer the innovator's dna observing worksheet
- Added: August, 18th 2012
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- Name: Nicholas
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thoughtvlog
Title:
Observingworksheet
Product:
Observecustomersandlookforworkarounds.
* Whatjobarethecustomersusingtheproductfor?
* Howdocustomerslearnabouttheproduct?
* Howdoyoudeliverproduct/service?
* Whatarethemostimportantfeaturesoftheproduct?Howwouldcustomersallocate100points?
* Howdoconsumersorder/purchasetheproduct?
* Howtoconsumerspayfortheproduct?
* Howtoconsumersusetheproduct?
* Whatdoconsumersneedhelpwithwhentheyusetheproduct?
* Doconsumersdothingstohurtthelongevityoftheproduct?
* Howdoconsumersrepair/service/disposeofyourproduct?
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