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Travelgenio improves its customer service

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Travelgenio, in its effort to improve the customer service, has increased all the resources allocated to assist the travelers.
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  • Added: March, 22nd 2013
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  • Tags: travelgenio, mariano pelizzari, online travel agency
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Content Preview
Travelgenio improves its customer service
With the extended hours for the customer service and the creation of the new jobs, Travelgenio
intend to give a better service for our operations and to give customers the peace of mind that
Travelgenio is the agency to trust. Travelgenio will make our best to solve any issue. Travelgenio
intention is to get the loyalty and satisfaction of our customers in each of their reservations

Travelgenio, in its effort to improve the customer service, has increased all the resources allocated
to assist the travelers.
Before, the time for this service covered conveniently every operation issue but, since in the last
year they have doubled the operations, the online travel agency increased it significantly.
Since last February, the customer service hours are: Monday through Friday from 9 to 21h. and on
Saturday, Sunday and holidays, from 10 to 19h.
In this way, Travelgenio will give answer every day of the year to any contingency that may happen
to their customers during their travels.
At the same time, following Travelgenio's growth over last year and in line with its policy of
improved customer service, the agency staff has increased about a 111%.
Mariano Pelizzari, CEO and co-founder of the online travel agency explains: "Our goal is the final
customer satisfaction, as it always has been. With the extended hours for the customer service and
the creation of the new jobs, we intend to give a better service for our operations and to give our
customers the peace of mind that Travelgenio is the agency to trust.We will make our best to solve
any issue. Our intention is to get the loyalty and satisfaction of our customers in each of their
reservations".
With all these changes and its current international expansion, Travelgenio ranks as one of the
online travel agencies with higher growth and customer commitment.
Thus, Travelgenio wants to continue being one of the online travel agency that has faster response
to incidents and, with the extended hours, now is among the leaders sector.
ABOUT TRAVELGENIO
Travelgenio is an online travel agency, founded in 2010 in Spain by Mariano Pelizzari.
With presence in main European countries, this company is specialised in flights, hotels and rent
cars.
Actually, Travelgenio is in its international expansion process looking for its consolidation in
Europe and also in Latin America.
One of its current goals this year is to complete its portfolios expansion to answer the real needs of
the customer and travelers.
CONTACT:
http://blog.travelgenio.com/sala-de-prensa
press@travelgenio.com

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