UNION BANK RECRUITMENT PROJECT 2010--CRE
- RECRUITMENT NOTIFICATION
Union Bank of India Recruitment, Leading Pan-India Listed Public Sector
Bank, with Head Office in Mumbai, invites Online applications to fill in 250
Post of Customer Relationship Executive on contract basis.
CASH PAYMENT OF APPLICATION FEES Rs.300/- (for General & OBC Category
AT ANY UNION BANK OF INDIA BRANCH ACROSS INDIA
[Print this Entire Notification. APPLICATION FEE PAYMENT CHALLAN on Page 18 of this Notification.]
Start Date Of On-Line Registration
September 22, 2010
Last Date For Receipt Of On-Line Applications
Tentative Date of Written Examination
1: NAME OF THE POST:
(As on - 22.09.2010)
Min – 21 &
Max – 30 years
# Relaxation for Reserved (SC / ST / OBC/XSM/PWD) Category as per Para 4.
2: ABBREVIATIONS & DEFINITIONS:
1. Category of Persons:
– Scheduled Caste; ST – Scheduled Tribe;
OBC – Other Backward Classes; XSM - Ex-Servicemen
Person with Disability: OC-- Orthopeadically Challenged.
– Visually Impaired (Blind / Partially Blind / Low Vision).
-- Hearing Impaired.
2. An Orthopaedically Challenged (OC) person is one having a minimum of 40%
physical defect or deformity which causes interference with the normal functioning of the
bones, muscles and joints and is so certified by a Medical Board appointed by the State
Government. Only those who fall in the following Union Bank Recruitment 2010
categories are eligible to apply:
BL - Both Legs Affected but not Arms;
OA - One Arm Affected (Right or Left) - (a) Impaired Reach; (b) Weakness of Grip; (c)
OL - One Leg Affected (Right or Left);
MW - Muscular Weakness & Limited Physical Endurance.
3. Visually Impaired (VI):
(a) Visually Impaired refers to a person who suffers from either of the following
(i) Total absence of sight,
(ii) Visual acuity not exceeding 6/60 or 20/200 (Snellen) in the better eye
with correcting lenses, Limitation of the field of vision subtending an angle of 20
degree or worse and so certified by Union Bank of India Recruitment a Medical Board
appointed by the State Government.
(b) A person with Low Vision means one with impairment of visual functioning even
after treatment of standard refractive correction but who uses or is potentially capable of
using vision for the planning or execution of a task with appropriate assistive device.
4.Deaf & Hearing Impaired
(a) Deaf are those persons in whom the sense of hearing is non-functional for ordinary
purposes of life, i.e. with total loss of hearing in both ears. They do not hear and
understand sounds at all - even with amplified speech.
(b) Hearing impairment means loss of more than 60 decibels in the better ear in the
conversational range of frequencies..
5. Use of a Scribe / Paper
A SCRIBE / PAPER WRITER, to write the written test / examination, on behalf of a
Visually Impaired (VI) [Blind] candidate , and candidates whose writing speed is
effected by Cerebral Palsy may be used. In all such cases where a Scribe is used, the
following rules will apply:
1. The candidate will have to arrange his / her own Scribe at his / her own
2. The Scribe, where he / she assists in writing for the post of Specialist Officers he /
she should be from an Union Bank of India Recruitment academic discipline / stream
different from that of the candidate can
be from any Academic discipline.
3. The academic qualification of the Scribe should be one grade lower than the
eligibility criteria stipulated for the post, i.e., where the eligibility criteria stipulated is
the scribe's qualification should not be more than HSC / XIth / PUC and should
marks less than the candidate and not more than 60% in his own academic stream.
4. Both the candidate as well as the Scribe will have to give a suitable
undertaking confirming that the Union Bank Recruitment 2010 Scribe fulfils all the above
stipulated eligibility criteria. In case it later
transpires that the scribe did not fulfill any of the laid down eligibility criteria or had
suppressed material facts, the candidature of the applicant will stand
irrespective of the result of the written examination.
5. Candidates who use a Scribe will be eligible for extra time @ 20 minutes for every
one hour of the examination.
3: Reservation in
Reservation in posts for different categories of persons is as under:
(a) Reservation in posts for different categories of persons, including backlog under the
respective reservation categories is as indicated above .
The Reservation for Persons With Disabilities (PWD) in posts where the candidate will
be in a position to Union Bank of India Recruitment discharge his duties required of
the post as envisaged under 'The
(Equal Opportunities, Protection of Rights & Full
Participation) Act, 1995' will be as follows : OC - X, VI - X, HI - X.
As the Reservation for Persons With Disabilities (PWD) Category candidates is on a
horizontal basis, the selected candidates will be placed in the appropriate category to
which they belong (viz. SC, ST, OBC)
(b) Candidates belonging to and applying for a post under the reserved OBC Category are
required to submit a Certificate regarding his / her "Community" in the format "FORM OF
CERTIFICATE TO BE PRODUCED BY OTHER BACKWARD CLASSES APPLYING FOR
APPOINTMENT TO POSTS UNDER THE GOVERNMENT OF INDIA" (Format available on
Union Bank of India Recruitment website along with this Notification) and the Certificate
should contain the "NON- CREAMY LAYER CLAUSE" based on the Income for the
Financial Year ending
31.03.2010. Candidates not producing the above certificate will not be considered
under the OBC Category and their applications will be rejected.
(c) In case of non-availability of reserved candidates, the Union Bank Recruitment 2010
reserves its right to inter- change these categories as per Government Directives.
(d) It is clarified that it may not be possible to employ candidates belonging to PWD
Category in all Offices/Branches of the Bank and they will have to work in the post
identified by the Bank as suitable for them.
(e) The selected candidate is liable to be posted, at the sole discretion of the Bank and as
per its exigencies, at any of the Bank‟s Branches / Offices, anywhere in India.
4: Relaxation in upper age limit:
The Minimum & Maximum Age, Including the Age with Relaxation ,will be reckoned as of
Relaxation in the Upper Age Limit for Reserved Category , will be available as follows:
i) Scheduled Caste / Scheduled Tribe candidates by 5 years.
ii) Other Backward Classes candidates by 3 years.
iii) Persons with Disability (PWD) by 10 years on cumulative basis.
The cumulative age
relaxation for PWD category candidates will therefore be (a) by 15 years (10 + 5) for SC/ST;
(b) by 13 years (10 + 3) for OBC; subject to such cumulative relaxation not taking the age of
the candidate to beyond 50 years as on the date of his joining the service of the Bank.
IV) In the case of Ex-Servicemen and Commissioned Officers, including ECO‟s/SSCO‟S who
have rendered at least 5 years military service and have been released on completion of
assignment (Including those whose assignment is due to be completed within the next one
year from the last date for receipt of application) other than by way of dismissal or discharge
on account of misconduct or inefficiency or on account of physical disability attributable to
military service or on being declared as invalid , by 5 years for selection through written test
& interview and by 3 years plus period of service in armed forces for selection through
interview only, subject to subject to his not exceeding the age of 50 years .
5: Eligiblity Criteria: (as on 22.09.2010)
(i) Nationality / Citizenship:
A candidate must be either (i) a Citizen of India or (ii) a subject of Nepal or (iii) a subject of
Bhutan or (iv) a Tibetan Refugee who came over to India before 01.01.1962 with the
intention of permanently settling in India or (v) a person of Indian origin who has
migrated from Pakistan, Burma, Sri Lanka, East African countries of Kenya, Uganda, the
United Republic of Tanzania (formerly Tanganyika and Zanzibar), Zambia, Malawi, Zaire,
Ethiopia and Vietnam with the intention of permanently settling in India, Union Bank of
India provided that a candidate belonging to categories (ii), (iii), (iv) & (v) above shall
be a person in whose favour a certificate of eligibility has been issued by the Govt. of
India. A candidate in whose case a certificate of eligibility is necessary may be
admitted to the examination &/or interview but on final selection the offer of
appointment may be given only after the necessary eligibility certificate has been issued
to him by the Government of India.
6. Duration of the Contract:
It is proposed to limit the contract term initially for a period of Two years, to be
reviewed/renewed for further stints of Two years each based on the performance of
The Officers to be selected should be aged, minimum 21 years and maximum 30 years,
subject to relaxation as per reservation policy.
The candidates are required to be Graduates in either Arts/Science or Commerce with
60% marks. (55% for Reserved Category candidates ie SC/ST/OBC/PWD).
Should be an MBA/Post Graduate Diploma in Management from a Institution having
approval of AICTE.
Applicants with IRDA and AMFI certifications will be given preference.
Candidates with good communication Union Ban k of India skills, pleasant
manners and convincing abilities with creative bent of mind and drive will be
A committee consisting of a General Manager assisted by a Dy.Gen.Manager and an
Asst.Gen.Manager to be Union Bank Recruitment 2010 appointed by the Chairman &
Managing Director shall call the short-listed candidates for a Group Discussion followed
by a Personal Interview. If large number of applications is received in response to the
Bank‟s Advertisement, the Bank may hold a preliminary written test to shortlist
candidates, based on merit in the test, for a Group Discussion followed by a Personal
Interview. A psychologist would associate in the Group Discussion.
The „CRE' will be paid Remuneration on Union Bank of India monthly basis,
bifurcated into a Fixed component and a Variable component linked to performance in
the laid down parameters. The fixed Remuneration will be Rs.20000/- Per month as
Cost to the Company, consisting of the following components.
Besides, CRE will be paid Variable Pay as under:
(a) On achieving Minimum Effective Premium Income (EPI) of Rs. 5 lac and above but
below Rs. 7.5 lac per month, Variable pay will be 2% of EPI above Rs. 5 lac.
(b) On achieving EPI above Rs. 7.5 lac per month, Variable pay will be 2% of EPI
between Rs. 5 lac to Rs. 7.5 Lac and 3% of EPI above Rs. 7.5 lac.
(c) On achieving Minimum Equity MF Mobilisation of Rs. 100 lac and above but below Rs.
200 lac per month, variable pay will be 0.10% of the mobilisation above Rs. 100 Lacs.
(d) For Equity MF mobilisation of over Rs. 200 lac per month, variable pay will be 0.10 %
of mobilisation between Rs. 100 lac to Rs. 200 lac and 0.15% of the mobilisation
above Rs. 200 lac.
To facilitate Business Development the CRE will be reimbursed (a) Telephone / Mobile
Cell Phone (Air time / Call charges) to the extent of Rs.2000.00 per month on submission
of Telephone / Post-paid Mobile Bills Union Bank Recruitment 2010 in his name.
However they will not be entitled for any other Allowances, Advances, Reimbursements,
Service and Retirement Benefits, except Leave, which can be availed @ one day for every
completed month. Any other leave shall be treated on Loss of Pay affecting only the fixed
component of the above proposed Remuneration.
-- Applicable Income Union Bank of In dia Tax shall be
deducted as per provisions.
--Any other Tax applicable to contract appointees shall be deducted as per Govt.
12. Minimum Threshold Business:
(a) CRE - Insurance Business: The CRE will have to
achieve minimum target
premium of Rs. 5.00 lacs per month i.e. EPI of 60 lac per year. In case the Investment
Officer fails to achieve premium of Rs 15 lacs per Quarter for two consecutive quarters,
his/her appointment will cease to continue.
(b) CRE - Mutual Fund Business: The CRE will have to achieve minimum Equity MF
Mobilisation of Rs. 100 Lac per month i.e. minimum Rs. 12 crore Equity MF mobilisation
per year. In case the Investment Officer fails to achieve Rs. 300 Lacs equity mobilisation
per Quarter for two Union Bank of In dia consecutive quarters, his/her appointment
will cease to continue.
13. Termination of Contract:
The Bank will be entitled to terminate the contract at any time without assigning any
reason whatsoever, by giving 30 days notice or on payment of fixed Component
Compensation equivalent to Rs. 20000/- being equivalent to one Month's fixed
component of the compensation in lieu of such Notice.
In case the CRE desires to terminate the contract before the expiry of the contractual
period of one year, he will have to give to the Bank clear one month's notice or make
payment of Rs. 20000/- being equivalent to one Month's fixed component of the
compensation in lieu of such Notice.
In case the Union Bank o f India decides to hold a writen
examination the following procedure will be fallowed.
(1) All applicants will be administered a Written Test, without verification of their age or
qualification, or category or any other eligibility criteria with relevance to documents, and
will be on purely provisional basis, on the strength of the information provided by them in
the Application. The candidates must, therefore, ensure that they fulfill all the eligibility
in his / her possession the requisite documents and certificates specified by
the Bank, and that the particulars furnished in the Application are true and correct in al
respects. Mere admission to the Written Test and / or Passing the Test and being invited
by the Bank for the GD/Personal Interview shall not imply that the Bank has been
satisfied beyond doubt about the candidate's eligibility. Candidates who do not satisfy
the eligibility criteria and who do not Union Bank Recruitment 2010 produce the
photocopies as well as the originals of all the documents required to be submitted and
as advised in this notification as well as the Interview Call Letter, for any reason
whatsoever, will not be permitted to participate in the GD/Personal Interview even
though they may have passed the written examination and have been called for the
(2) The short-listing of the candidates for Group discussion , Personal Interview will be
made on the basis of the candidate‟s performance in a Written Test spelt out in Para
14(I)(A) of this Notification.
(a) The candidate shall be required to qualify in each Objective Test spelt out in Para
14(I)(A) of this Notification, as per cut-off marks determined on the basis of Performance in
each test, subject to a minimum 40% marks (35% marks for Reserved Category) in the
aggregate of 200 marks for the tests spelt out in para 14(I) (A). They shall also be required
to obtain the minimum passing marks of 50% (45% for SC / ST / OBC / PWD Category) in
the Objective Test on 'Computer Knowledge' and 'Subject of Specialization relevant to the
Post' spelt out in Para 14(I)(B). Wrong answers given in the Objective Test will
attract Penalty by way of Negative Marks. Mere eligibility / pass in the Written Test
shall not vest any right in a candidate for being called for Personal Interview.
(b) While the status of the 'Test of English Language' will be only for 'qualifying' and the
marks would not be included in the aggregate marks for the purpose of Merit Ranking,
the candidate has U nion Bank of In dia to necessarily pass the Test scoring the
minimum passing marks or else he / she will be deemed to have failed and not
qualified for the further selection process.
In the case of the two 'Objective Tests' on (1) Computer Knowledge, and (2) Subject of
Specialisation relevant to the Post, each of 30 Minutes duration carrying 50 marks each, spelt
out in Para 14(I)(B), the minimum qualifying marks will be 50% (45% for Reserved Category
of SC / ST / OBC / PWD). The marks obtained in these two Objective Tests will be added to
the Marks obtained in the other Objective Test specified in Para 14(I)(A) below, Interview
Marks, and any other Test or Group Discussion, if held, for Merit Ranking.
(c) Depending on the number of vacancies, only those candidates who have secured the
minimum qualifying marks stipulated for Written Test and rank sufficiently high in the order
of merit based on the total marks scored in the Written Test shall be called for a Group
discussion and if qualified in the group discussion for a Personal Interview in the ratio of 1:3
for General / Unreserved Candidates and 1:5 in case of candidates belonging to the
Reserved Categories). In other words, for every single post, 3 General and 5 Reserved
Category candidates respectively would be called for the Personal interview depending upon
their ranking as per the marks obtained by them. The Bank reserves its right to call for the
Interview candidates otherwise than in Union Bank Recruitment 2010 the above ratio at its
(d) Candidates passing the Written Test, Group discussion and the Personal Interview will
be ranked in a descending order on the basis of the aggregate marks obtained in the Written
Test, Group Discussion & Personal Interview under the respective SC / ST / OBC .
(e) Subject to the vacancies available under the respective Category, only those candidates
who pass both the Written Test, group discussion as well as the Personal Interview will be
short-listed for selection in the order of the Merit Rank obtained by them under the
(3) In case it is detected at any stage that the candidate does not satisfy with the conditions
stipulated or does not fulfill any of the eligibility criteria, and / or he / she has furnished any
incorrect information and / or Union Bank of In dia has suppressed any material
information / fact(s) his / her candidature will stand cancelled. If
shortcomings are detected even after appointment, his / her services will be summarily
(4) Appointment of the short-listed / selected candidate is subject to his / her being declared
medically fit as per the requirement of the Bank. Such appointment and confirmation in the
services of the Bank will also be subject to receiving satisfactory references from respectable
referees, police verification of antecedents, caste / class verification, execution of service
bond and other compliances.
WRITTEN EXAMINATION / TEST:
(A) Objective Test – 225 Questions - 200 Marks (Duration: Composite 135
Name of the Test Paper
No. of Questions & Marks
Test of Reasoning
75 questions carrying 80 marks.
Test of Quantitative Aptitude
50 questions carrying 60 marks.
Test of General Awareness
50 questions carrying 60 marks.
Test of English Language **
**50 questions carrying 50 marks.
Composite 2 Hours & 15 Minutes
225 questions carrying 200
The candidate shall be required to qualify in each of the above Objective Test as per Cut-Off
Marks determined on the basis of the Performance in each test, subject to a minimum of
40% (35% for Reserved Category) in the aggregate of 200 marks of the Objective Test.
Candidates failing to obtain the minimum qualifying marks will not be declared to have
cleared the Objective Test. The Union Bank of India However reserves the
right to lower the
minimum qualifying marks determined on the performance in the written test.
**The Test of English Language is for „qualifying purpose‟ only. Hence, though the
candidate has also to pass in the Test of English Language, the marks obtained in the Test
will not be reckoned in the aggregate of 200 marks of the written examination, for the
purpose of Merit Ranking.
(B) Objective Test in "Computer Knowledge" & "Subject of Specialization”:
Besides the Objective Tests of Reasoning, Test of Quantitative Aptitude, Test of General
Awareness and Test of English Language, which will be administered on the lines as
indicated in Para 14(I)(A) above, there shall also be two Union Bank of In dia
additional Objective Tests administered
- (1) One Test on "Computer Knowledge'
of 50 questions, carrying 50 marks and of a duration of 30 minutes and (2) the
Second Test on the 'Subject of Specialization relevant to the Post', of 50 questions
carrying 50 marks and of a duration of 30 minutes.
THERE WILL BE PENALTY @ ONE-FOURTH OR 0.25 OF THE MARKS ASSIGNED TO
THAT QUESTION FOR WRONG ANSWERS MARKED IN ALL THE OBJECTIVE TESTS,
WHICH WILL RESULT IN NEGATIVE MARKS FOR EVERY WRONG ANSWER. If the
total of the penalty for a test is in fraction, the marks obtained will be rounded off
to the nearest integer.
The Minimum qualifying marks in each of these two Objective Tests shall be 50% (45% for
Reserved Category). The Bank However reserves the right to lower the minimum qualifying
marks determined on the performance Union Bank Recruitment 2010 in the written test.
The marks obtained in this Objective Test will be added to the Marks obtained in the
other Objective Test specified in Para 14(I)(A) above, Interview Marks, and marks obtained
in the Group Discussion, if held, for final Merit Ranking.
14 (II): GROUP DISCUSSION
A Group Discussion, shall carry 50 marks and shall be conducted to assess the candidate's
presentation skills, leadership qualities, inter-personal qualities, team spirit, etc. The
minimum qualifying marks for the Group Discussion would be 50% marks (45% for Reserved
14.(III): PERSONAL INTERVIEW.
A Personal Interview of 50 marks shall be conducted to assess the candidates‟ academic
record, power of expression, clarity of thought, qualities of leadership, extra curricular
activities, hobbies, general demeanour, behaviour, communication skills, etc. The minimum
qualifying marks for the Personal Interview would be 50% marks (45% marks for Reserved
NOTE: The Unio n Bank of India reserves the absolute right to decide as to
whether to hold all or any of the modes of Written Test & / or Group
Discussion & /or Personal Interview for selection of the candidates to the
The Bank also
reserves the right to alter the structure of the written examination depending
upon factors like number of eligible applications, etc.
15: WRITTEN EXAMINATION / TEST CENTRES & ISSUE OF CALL LETTERS FOR
THE WRITTEN EXAMINATION / TEST:
The Written Examination/Test will be held tentatively on 05.12.2010 at the
Examination Centres indicated below. The full address of the Examination Venue at the
Examination Centre will be advised in the Examination Call Letters. The Examination Call
Letter will be despatched to the prima-facie eligible candidates, based on the
information provided in the Application, by Post, well in advance of the date of
written examination to reach by 29.11.2010 at the correspondence address given
by the candidate in the Application Form. In case the candidates do not receive the
their call letters by 29.11.2010, they may download their call letters from the Union Bank
Recruitment 2010 Website from 30.11.2010 to 04.12.2010.
REQUEST FOR CHANGE OF THE EXAMINATION CENTRE FROM THAT INDICATED
BY THE CANDIDATE IN HIS / HER APPLICATION FORM SHALL NOT BE
PERMITTED & / OR ENTERTAINED.
Name of Official & Address of
Union Bank of India Office at
FOR COLLECTING DUPLICATE ONLY AFTER
Mr. B. P. Rathi
Field General Manager's Office - Ahmedabad,
172 / 1, Premchand House,
High Court Way,
Ashram Road, Ahmedabad – 380009.
Tel.No.079 – 26576353 / 26580724. Fax No.079 -
Mr. R. R. Mohanty
Field General Manager' Office - Bengalooru,
No.23, 1st Floor,
J. C. Road. Bangalore – 560002.
Tel. No.080 - 22958266 / 22958250. Fax No. 080 -
Mr. R. Sainath
Field General Manager's Office - Bhopal,
Union Bank Bhavan, 1st floor, 1513/1/1,
Arera Hills, Bhopal – 462011.
Tel. No.0755 – 2676729. Fax No.0755 - 2676723
Field General Manager's Office - Chennai,
139, Broadway, Chennai - 600108.
Tel.No.044 - 23460789. Fax No.044 - 25363373
Mr. Atul Gupta
Field General Manager's Office - Delhi,
Shahid Bhagat Singh Place, 3rd floor,
Bangla Saheb Singh Marg,
Gole Market, Delhi - 110001.
Tel.No.011- 23368552. Fax No.011 - 23365004
Mr. N. Nageshwara Rao
Nodal Regional Office - Hyderabad,
Jusbagh, 2nd Floor, Lata Complex,
Nampally, Hyderabad – 500001.
Tel.No.040 – 23420604 / 23420602. Fax No.040 -
Mr. Vijay Vyas
General Manager's Office - Kolkata
Alepe Court, 1st floor,
225A, A. J. C. Bose Road, Kolkata – 700020.
Tel.No.033 - 22905617. Fax No.033 - 22878518
Mr. Rajan Waykul
Field General Manager's Office - Lucknow,
Sharda Towers, 2nd Floor, Kapurthala Complex,
Aliganj, Lucknow – 226024.
Tel.No.0522-2379796, 2371359, 2377039. Fax No. 0522-
Mr. S. G. Pawar
Nodal Regional - MumbaI, Staff Section,
Union Bank of India - Bazargate Branch Basement
Perin Nariman Street,
Bazargate Street, Fort, Mumbai – 400001.
Tel.No.022 - 22632603. Fax No.022 - 22691341
NOTE: The Unio n Bank of India reserves the right to allot the Union Bank
Recruitment 2010 candidate to any of the Centres other than the one opted for
by him / her, to prepone / postpone / reschedule the Written Examination
Dates & / or to add to or delete or modify / change the Examination Centre and
the Venues & / or to cancel the Written Examination on account of technical or
administrative exigencies or any other reason.
CANDIDATES ARE REQUIRED TO SUBMIT THE EXAMINATION CALL LETTER, WITH
THEIR PHOTOGRAPH DULY PASTED THEREON, WHILE APPEARING FOR THE
CANDIDATES FAILING TO ADHERE TO THESE
INSTRUCTIONS WILL NOT BE PERMITTED U n i o n B a n k o f I n d i a TO