BlackBerry Storm 9500 Smartphone
Version: 4.7
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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SWD-491985-0820043944-001

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Contents
Shortcuts.....................................................................................................................................................................................................................................................
8
BlackBerry basics shortcuts......................................................................................................................................................................................................................
8
Phone shortcuts..........................................................................................................................................................................................................................................
8
Camera shortcuts.......................................................................................................................................................................................................................................
8
Media shortcuts..........................................................................................................................................................................................................................................
8
Typing shortcuts.........................................................................................................................................................................................................................................
9
Phone...........................................................................................................................................................................................................................................................
10
Phone basics...............................................................................................................................................................................................................................................
10
Emergency calls..........................................................................................................................................................................................................................................
12
Volume.........................................................................................................................................................................................................................................................
13
Voice mail....................................................................................................................................................................................................................................................
14
Speed dial....................................................................................................................................................................................................................................................
14
Voice dialing...............................................................................................................................................................................................................................................
15
Conference calls.........................................................................................................................................................................................................................................
17
Call logs.......................................................................................................................................................................................................................................................
18
Call waiting.................................................................................................................................................................................................................................................
20
Call forwarding...........................................................................................................................................................................................................................................
20
Call blocking...............................................................................................................................................................................................................................................
22
Fixed dialing................................................................................................................................................................................................................................................
23
Smart dialing..............................................................................................................................................................................................................................................
25
TTY support.................................................................................................................................................................................................................................................
26
Multiple phone numbers...........................................................................................................................................................................................................................
26
Phone options.............................................................................................................................................................................................................................................
27
Phone shortcuts..........................................................................................................................................................................................................................................
29
Phone troubleshooting..............................................................................................................................................................................................................................
29
Messages.....................................................................................................................................................................................................................................................
32
Message basics...........................................................................................................................................................................................................................................
32
Email messages..........................................................................................................................................................................................................................................
37
PIN messages.............................................................................................................................................................................................................................................
45
SMS text messages....................................................................................................................................................................................................................................
46
MMS messages...........................................................................................................................................................................................................................................
50
Message list options..................................................................................................................................................................................................................................
53
S/MIME-protected messages...................................................................................................................................................................................................................
57
PGP protected messages..........................................................................................................................................................................................................................
64
Message troubleshooting..........................................................................................................................................................................................................................
70
Attachments...............................................................................................................................................................................................................................................
74
Attachment basics.....................................................................................................................................................................................................................................
74

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Documents..................................................................................................................................................................................................................................................
76
Spreadsheets..............................................................................................................................................................................................................................................
76
Media files...................................................................................................................................................................................................................................................
78
Presentations..............................................................................................................................................................................................................................................
78
vCard contact attachments.......................................................................................................................................................................................................................
79
Attachment troubleshooting.....................................................................................................................................................................................................................
80
Camera and video camera........................................................................................................................................................................................................................
81
Take a picture.............................................................................................................................................................................................................................................
81
Pan a picture...............................................................................................................................................................................................................................................
81
Zoom in to or out from a picture..............................................................................................................................................................................................................
81
Record a video............................................................................................................................................................................................................................................
81
Camera and video camera options..........................................................................................................................................................................................................
82
Camera shortcuts.......................................................................................................................................................................................................................................
83
Camera and video camera troubleshooting............................................................................................................................................................................................
84
Media...........................................................................................................................................................................................................................................................
85
Transferring and downloading media files.............................................................................................................................................................................................
85
Playing media files and recording voice notes.......................................................................................................................................................................................
87
Managing media files................................................................................................................................................................................................................................
90
Viewing pictures.........................................................................................................................................................................................................................................
93
Managing pictures.....................................................................................................................................................................................................................................
95
Media card and file transfer options........................................................................................................................................................................................................
96
Media shortcuts..........................................................................................................................................................................................................................................
98
Media troubleshooting..............................................................................................................................................................................................................................
99
Browser........................................................................................................................................................................................................................................................
101
Browser basics............................................................................................................................................................................................................................................
101
Browser bookmarks....................................................................................................................................................................................................................................
104
Web feeds....................................................................................................................................................................................................................................................
107
Browser options..........................................................................................................................................................................................................................................
108
Browser security.........................................................................................................................................................................................................................................
112
Browser push..............................................................................................................................................................................................................................................
114
Browser troubleshooting...........................................................................................................................................................................................................................
115
Date, time, and alarm................................................................................................................................................................................................................................
117
Set the date and time................................................................................................................................................................................................................................
117
Get the date and time from the wireless network automatically.........................................................................................................................................................
117
Change what appears on the display when your device is charging...................................................................................................................................................
117
Change the clock face...............................................................................................................................................................................................................................
118
Display a second time zone......................................................................................................................................................................................................................
118
Turn on bedside clock mode.....................................................................................................................................................................................................................
118

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Set options for bedside clock mode.........................................................................................................................................................................................................
118
Turn on the alarm.......................................................................................................................................................................................................................................
119
Silence the alarm.......................................................................................................................................................................................................................................
119
Change alarm notification options..........................................................................................................................................................................................................
119
Use the stopwatch.....................................................................................................................................................................................................................................
120
Set the timer...............................................................................................................................................................................................................................................
120
Change timer notification options...........................................................................................................................................................................................................
120
Date, time, and alarm troubleshooting....................................................................................................................................................................................................
121
Personal organizer.....................................................................................................................................................................................................................................
122
Contacts......................................................................................................................................................................................................................................................
122
Calendar......................................................................................................................................................................................................................................................
128
Tasks............................................................................................................................................................................................................................................................
137
Memos.........................................................................................................................................................................................................................................................
140
Categories...................................................................................................................................................................................................................................................
141
Calculator....................................................................................................................................................................................................................................................
143
Notifications...............................................................................................................................................................................................................................................
144
Notification basics.....................................................................................................................................................................................................................................
144
LED notification..........................................................................................................................................................................................................................................
146
Notifications troubleshooting...................................................................................................................................................................................................................
147
Typing..........................................................................................................................................................................................................................................................
148
Typing basics..............................................................................................................................................................................................................................................
148
Typing input methods................................................................................................................................................................................................................................
150
Spelling checker.........................................................................................................................................................................................................................................
153
Custom dictionary......................................................................................................................................................................................................................................
155
AutoText......................................................................................................................................................................................................................................................
157
Typing shortcuts.........................................................................................................................................................................................................................................
158
Typing troubleshooting.............................................................................................................................................................................................................................
159
Language.....................................................................................................................................................................................................................................................
160
Change the display language...................................................................................................................................................................................................................
160
Add a display language.............................................................................................................................................................................................................................
160
Delete a display language.........................................................................................................................................................................................................................
160
About typing input languages..................................................................................................................................................................................................................
160
Change the typing input language..........................................................................................................................................................................................................
160
Change the voice dialing language.........................................................................................................................................................................................................
161
Change the display options for contacts.................................................................................................................................................................................................
161
Language troubleshooting........................................................................................................................................................................................................................
161
Display and keyboard................................................................................................................................................................................................................................
162

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Backlighting................................................................................................................................................................................................................................................
162
Display options...........................................................................................................................................................................................................................................
162
Keyboard options.......................................................................................................................................................................................................................................
165
Themes........................................................................................................................................................................................................................................................
165
Accessibility options..................................................................................................................................................................................................................................
166
Display troubleshooting............................................................................................................................................................................................................................
167
Search..........................................................................................................................................................................................................................................................
168
Messages, attachments, and web pages.................................................................................................................................................................................................
168
Organizer data...........................................................................................................................................................................................................................................
171
Synchronization..........................................................................................................................................................................................................................................
172
About synchronization...............................................................................................................................................................................................................................
172
Reconcile email messages over the wireless network...........................................................................................................................................................................
172
Delete email messages over the wireless network................................................................................................................................................................................
172
Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................
173
Synchronize organizer data over the wireless network.........................................................................................................................................................................
173
About synchronization conflicts...............................................................................................................................................................................................................
173
Manage email reconciliation conflicts.....................................................................................................................................................................................................
174
Manage data synchronization conflicts...................................................................................................................................................................................................
174
About backing up and restoring device data..........................................................................................................................................................................................
174
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................
174
Delete all device data................................................................................................................................................................................................................................
175
Empty the deleted items folder on your computer from your device...................................................................................................................................................
175
Synchronization troubleshooting.............................................................................................................................................................................................................
175
Bluetooth technology................................................................................................................................................................................................................................
177
Bluetooth technology basics.....................................................................................................................................................................................................................
177
Bluetooth technology options...................................................................................................................................................................................................................
180
Bluetooth technology troubleshooting....................................................................................................................................................................................................
183
GPS technology..........................................................................................................................................................................................................................................
185
About GPS technology..............................................................................................................................................................................................................................
185
Get your GPS location...............................................................................................................................................................................................................................
185
Turn off location aiding.............................................................................................................................................................................................................................
185
GPS technology troubleshooting.............................................................................................................................................................................................................
186
Maps............................................................................................................................................................................................................................................................
187
Map basics..................................................................................................................................................................................................................................................
187
Navigation...................................................................................................................................................................................................................................................
189
Maps bookmarks........................................................................................................................................................................................................................................
189
Map options................................................................................................................................................................................................................................................
191

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Maps troubleshooting................................................................................................................................................................................................................................
193
BlackBerry Messenger...............................................................................................................................................................................................................................
194
Contacts......................................................................................................................................................................................................................................................
194
Groups.........................................................................................................................................................................................................................................................
195
Conversations.............................................................................................................................................................................................................................................
196
Availability...................................................................................................................................................................................................................................................
199
Applications................................................................................................................................................................................................................................................
201
Switch applications....................................................................................................................................................................................................................................
201
Add, update, or return to the previous version of an application using the application center.......................................................................................................
201
Add an application.....................................................................................................................................................................................................................................
201
View properties for an application...........................................................................................................................................................................................................
201
Delete a third-party application...............................................................................................................................................................................................................
202
Receive a device password prompt before you add an application.....................................................................................................................................................
202
View the size of an application database................................................................................................................................................................................................
202
Check for application updates..................................................................................................................................................................................................................
202
About updating the BlackBerry Device Software...................................................................................................................................................................................
202
Prerequisites: Updating the BlackBerry Device Software over the wireless network.......................................................................................................................
203
Update the BlackBerry Device Software.................................................................................................................................................................................................
203
Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................
204
Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................
204
Application troubleshooting.....................................................................................................................................................................................................................
204
Wireless network coverage.......................................................................................................................................................................................................................
206
Find information about wireless coverage indicators............................................................................................................................................................................
206
Turn off a wireless connection..................................................................................................................................................................................................................
206
Network connection indicators................................................................................................................................................................................................................
206
Turn on LED notification for wireless coverage......................................................................................................................................................................................
207
Change the connection speed for the wireless network.......................................................................................................................................................................
207
About the preferred wireless network list...............................................................................................................................................................................................
207
Add a wireless network to the preferred wireless network list.............................................................................................................................................................
208
Change the order of preferred wireless networks..................................................................................................................................................................................
208
Delete a wireless network from the preferred wireless network list....................................................................................................................................................
208
Turn off data service or set data service options when roaming..........................................................................................................................................................
209
About roaming and international roaming.............................................................................................................................................................................................
209
Switch wireless networks manually.........................................................................................................................................................................................................
210
Verify the status of network connections and services.........................................................................................................................................................................
210
Wireless network coverage troubleshooting...........................................................................................................................................................................................
210
Power, battery, and memory.....................................................................................................................................................................................................................
212
Turn off your device...................................................................................................................................................................................................................................
212

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Set your device to turn on and turn off automatically...........................................................................................................................................................................
212
Reset the device.........................................................................................................................................................................................................................................
212
Check the battery power level..................................................................................................................................................................................................................
212
Extend battery life......................................................................................................................................................................................................................................
212
Format the device memory or a media card...........................................................................................................................................................................................
213
View the amount of available memory....................................................................................................................................................................................................
213
Best practice: Optimizing your device performance..............................................................................................................................................................................
213
SIM card......................................................................................................................................................................................................................................................
215
About the SIM card phone book...............................................................................................................................................................................................................
215
Add a contact to your SIM card................................................................................................................................................................................................................
215
Copy contacts from your SIM card to your contact list.........................................................................................................................................................................
215
Copy a contact from your contact list to your SIM card........................................................................................................................................................................
215
Change a SIM card contact......................................................................................................................................................................................................................
216
Delete a SIM card contact........................................................................................................................................................................................................................
216
Store SMS text messages on your SIM card...........................................................................................................................................................................................
216
About SIM card security............................................................................................................................................................................................................................
217
Protect your SIM card with a PIN code...................................................................................................................................................................................................
217
Change the SIM card PIN code................................................................................................................................................................................................................
217
Change the display name for a phone number......................................................................................................................................................................................
217
Security........................................................................................................................................................................................................................................................
218
Security basics............................................................................................................................................................................................................................................
218
Password keeper........................................................................................................................................................................................................................................
219
Encryption...................................................................................................................................................................................................................................................
222
Memory cleaning........................................................................................................................................................................................................................................
224
Certificates..................................................................................................................................................................................................................................................
225
PGP keys.....................................................................................................................................................................................................................................................
231
Certificate servers......................................................................................................................................................................................................................................
236
Key stores....................................................................................................................................................................................................................................................
238
Smart cards.................................................................................................................................................................................................................................................
241
Software tokens..........................................................................................................................................................................................................................................
244
About security self-tests............................................................................................................................................................................................................................
244
Verify security software.............................................................................................................................................................................................................................
245
Third-party application control................................................................................................................................................................................................................
245
Security troubleshooting...........................................................................................................................................................................................................................
248
Service books and diagnostic reports......................................................................................................................................................................................................
249
Service books..............................................................................................................................................................................................................................................
249
Diagnostic reports......................................................................................................................................................................................................................................
250
BrickBreaker................................................................................................................................................................................................................................................
252

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About BrickBreaker....................................................................................................................................................................................................................................
252
BrickBreaker capsules................................................................................................................................................................................................................................
252
BrickBreaker scoring..................................................................................................................................................................................................................................
253
Play BrickBreaker.......................................................................................................................................................................................................................................
253
Adjust the volume......................................................................................................................................................................................................................................
253
Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................
253
Check the high scores on the BrickBreaker web site.............................................................................................................................................................................
254
Word Mole game........................................................................................................................................................................................................................................
255
Word Mole game basics.............................................................................................................................................................................................................................
255
Single-player games..................................................................................................................................................................................................................................
256
Multiplayer games.....................................................................................................................................................................................................................................
257
Word Mole game troubleshooting............................................................................................................................................................................................................
258
Glossary.......................................................................................................................................................................................................................................................
259
Legal notice.................................................................................................................................................................................................................................................
263

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User Guide
Shortcuts
Shortcuts
BlackBerry basics shortcuts
•
To select an item, click (press) the screen.
•
To highlight an item, touch the screen lightly.
•
To move back a screen, press the Escape key.
•
To return to the Home screen, press the End key.
•
To scroll down, slide your finger up.
•
To scroll up, slide your finger down.
•
To move to the next item, slide your finger to the left quickly.
•
To move to the previous item, slide your finger to the right quickly.
•
To switch applications, hold the Menu key. Click an application.
Phone shortcuts
•
To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
•
To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the
right side of your device.
•
To set up speed dial for a contact, in the phone application, press and hold a key.
•
To insert a plus sign (+) when typing a phone number, press and hold 0.
Camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
•
To zoom in to a subject before taking a picture, press the Volume Up key on the right side of your device.
•
To zoom out from a subject before taking a picture, press the Volume Down key on the right side of your device.
•
To take a picture, press the Right Convenience key.
Media shortcuts
•
To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
•
To play the next song in a playlist, press and hold the Volume Up key.
•
To play the previous song in a playlist, press and hold the Volume Down key.
8

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Document Outline

• Shortcuts
  • BlackBerry basics shortcuts
  • Phone shortcuts
  • Camera shortcuts
  • Media shortcuts
  • Typing shortcuts
• Phone
  • Phone basics
  • Emergency calls
  • Volume
  • Voice mail
  • Speed dial
  • Voice dialing
  • Conference calls
  • Call logs
  • Call waiting
  • Call forwarding
  • Call blocking
  • Fixed dialing
  • Smart dialing
  • TTY support
  • Multiple phone numbers
  • Phone options
  • Phone shortcuts
  • Phone troubleshooting
• Messages
  • Message basics
  • Email messages
  • PIN messages
  • SMS text messages
  • MMS messages
  • Message list options
  • S/MIME-protected messages
  • PGP protected messages
  • Message troubleshooting
• Attachments
  • Attachment basics
  • Documents
  • Spreadsheets
  • Media files
  • Presentations
  • vCard contact attachments
  • Attachment troubleshooting
• Camera and video camera
  • Take a picture
  • Pan a picture
  • Zoom in to or out from a picture
  • Record a video
  • Camera and video camera options
  • Camera shortcuts
  • Camera and video camera troubleshooting
• Media
  • Transferring and downloading media files
  • Playing media files and recording voice notes
  • Managing media files
  • Viewing pictures
  • Managing pictures
  • Media card and file transfer options
  • Media shortcuts
  • Media troubleshooting
• Browser
  • Browser basics
  • Browser bookmarks
  • Web feeds
  • Browser options
  • Browser security
  • Browser push
  • Browser troubleshooting
• Date, time, and alarm
  • Set the date and time
  • Get the date and time from the wireless network automatically
  • Change what appears on the display when your device is charging
  • Change the clock face
  • Display a second time zone
  • Turn on bedside clock mode
  • Set options for bedside clock mode
  • Turn on the alarm
  • Silence the alarm
  • Change alarm notification options
  • Use the stopwatch
  • Set the timer
  • Change timer notification opt