kanasoftware
| Name | Country | Gender |
| - | - | Male |
| Biography | Occupation | Homepage |
| - | - | - |
Exemplary Customer Experience with Knowledge Management Software
by: kanasoftware, 1 pagesEvery government organization’s objective is efficient delivery of services whether it is concerned with payments, claims management, health care, legal and taxation services or any other ...
Enhancing the Quality of Email Service by Streamlining the Email Reply Process
by: kanasoftware, 1 pagesEmails are one of the fastest growing customer service channels that enables companies to trim down their cost. Managing email conversation with customers demands processes that ensure speed, quality ...
Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer
by: kanasoftware, 1 pagesPrepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wed- ...
A Resplendent Customer Experience Management Process
by: kanasoftware, 1 pagesCustomer experience is not always pleasant and gratifying. Customers service experience a lot of harassment and frustration when their complaints are not resolved on time or when they are shuffled ...
The Importance of Empowering Knowledge Workers at a Call Center"
by: kanasoftware, 1 pagesEffective customer service at a call center does not just comprise of effectively managing phone calls, but also includes empowering the knowledge workers with the required knowledge. Customer ...
There Is More to Lead Management than Conversion
by: kanasoftware, 2 pagesIn today’s highly competitive market, businesses need to keep customers needs and the changing market demands in mind. The customer today is increasingly aware and uses online channels to ...
Optimizing the Customer Experience with a Robust Knowledge Base
by: kanasoftware, 1 pagesKnowledge management is not merely a technology implementation. It provides the answers to questions and provides guidance on resolving issues as quickly as possible.
Building a Constructive Relationship with Customers
by: kanasoftware, 1 pagesEvery customer wants personalized service. They want to be heard and want their feedbacks to be taken seriously. Those who dare to ignore their customers suffer brutally.
Upcoming Webinar Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different
by: kanasoftware, 1 pagesJoin our experts Kate Leggett & James Norwood, for an one-hour complimentary webinar, "Secrets of Customer Service Leaders – How They Differentiate by Daring to be Different" October 20th, ...
A Scintillating Rendition with Customer Service Solutions
by: kanasoftware, 1 pagesListening to customers and delivering correct responses is highly essential in a business. A business that does not care to address the concerns of the customers will end up in a disastrous situation ...
