customer service experience
The Power Behind the Ideal Customer Service Experience
by: kanasoftware, 2 pagesKANA’s customer service solutions represent one of the best decisions you can make for your customers and your company. KANA helps the world’s best known brands master the Customer ...
The 3 Smart Service Solutions for Your Company and Your Customers
by: kanasoftware, 2 pagesKANA offers complete solutions for eService, knowledge management, and customer service experience management to help you deliver the ideal service experience.
Adaptive Agent Desktop with the Inquiry Context for your Agents
by: kanasoftware, 3 pagesCustomer Service Experience Management (SEM) delivers the solution with the Adaptive Desktop. The Adaptive Desktop dynamically responds to the needs of your agents during each service interaction ...
Managed Services for your Organization
by: kanasoftware, 3 pagesAmong our industry leading consulting services, Our Managed Services helps you maximize the value of your Knowledge Management and eService applications while taking the risk out of upgrades, ...
Email Response Services
by: kanasoftware, 3 pagesEvery customer expects email service to be readily available. But what customers really want is answers to their questions delivered quickly, reliably, and consistently. When it comes to meeting ...
Email Response Live For your Agents
by: kanasoftware, 3 pagesEMAIL Response Live offers unparalleled communication convenience to increase online sales, improve service quality, lower transaction abandonment rates, and create more satisfied, loyal customers. ...
Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips
by: kanasoftware, 2 pagesAn Adaptive Agent Desktop dynamically responds to the needs of your agents during each service interaction –bringing all the right information for and about the customer onto the agent desktop. ...
Deliver Successful Web Self Service Experience
by: kanasoftware, 2 pagesWhen it comes to getting help and answers, more and more customers want the convenience of Web self-service. Adoption of this always-available channel has shown remarkable growth in the past few ...
Excellent Customer Service with Service Experience Management
by: kanasoftware, 3 pagesDesign your ideal service experience and implement it alongside the technology you already have. Roll out changes in minutes, not months. That’s the promise of Service Experience Management ...
Converting Your Business Realistically Profitable with Knowledge Management Solutions
by: kanasoftware, 1 pagesThe parameters affecting the business have changed significantly. Nowadays businesses are hungry for information as this is the source to prospective opportunities. For more information collaboration ...
